• Own the client journey from onboarding through implementation, go-live and the ongoing account lifecycle, serving as a senior relationship owner and creating continuity throughout the client experience. • Partner with Sales and the Solutions Architect during the commercial process to understand each client’s business, use case, proposed solution and path to launch, and ensure the transition from opportunity to implementation is seamless. • Drive onboarding and implementation from start to finish, building clear plans with milestones, owners, dependencies and timelines and coordinating across clients, Product, Engineering, Compliance and Operations to get clients live. • Build the Client Success function from the ground up in close partnership with the co-founders, living the process firsthand, identifying what works and what does not, and turning those lessons into scalable playbooks, operating rhythms, tools and standards. • Solve complex problems that do not come with an existing playbook, identifying risks and blockers early, bringing together the right people and driving issues toward resolution. • Lead the ongoing client relationship after launch by understanding each client’s goals, monitoring health and engagement, and proactively identifying risks, opportunities and ways Cyclops can create more value. • Coordinate client questions, requests and support inquiries across internal teams, ensuring issues have clear owners, clients stay informed and nothing falls through the cracks. • Grow client relationships by identifying opportunities across products, use cases, markets and transaction volume, partnering with Sales when commercial engagement or negotiation is required. • Shape the future Client Success organization alongside the co-founders and executive team, defining how the function should evolve and when to introduce additional specialization, tooling or team members as the client base grows.

Role Description Do you enjoy building relationships, delivering exceptional service, and helping others create memorable travel experiences? We are seeking enthusiastic and service-oriented individuals to join our growing remote team as Client Success Travel Advisor. In this role, you will work closely with travelers to understand their vacation goals, provide personalized guidance, and assist with coordinating travel arrangements. From resort vacations and cruise sailings to family trips, group getaways, and international adventures, you'll help ensure clients feel supported throughout every stage of their travel journey. This opportunity is ideal for individuals seeking a flexible remote role where they can develop valuable skills in customer engagement, travel coordination, and relationship management. No prior travel industry experience is required, as comprehensive training and ongoing support are provided. Key Responsibilities - Connect with clients to learn about their travel preferences, interests, and vacation objectives - Research destinations, accommodations, cruises, tours, and travel experiences - Present tailored travel options based on client needs, schedules, and budgets - Assist with coordinating lodging, transportation, activities, excursions, and vacation packages - Provide guidance and support throughout the planning and booking process - Communicate professionally through phone, email, and virtual communication platforms - Collaborate with supplier partners to secure reservations and confirm travel details - Monitor booking progress, itinerary updates, and client requests - Maintain organized records of client interactions and travel arrangements - Stay informed about travel trends, destination information, and promotional opportunities - Deliver outstanding service designed to create a positive and seamless client experience Qualifications - Interest in customer service, travel, hospitality, sales, or client-facing roles - Strong communication and relationship-building abilities - Excellent organizational skills and attention to detail - Ability to work independently while managing multiple priorities - Comfortable using computers, web-based systems, and digital communication tools - Strong problem-solving and time-management skills - Positive attitude and willingness to learn - Self-motivated, dependable, and professional - Must be at least 18 years of age - Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or other hiring regions Training & Development - No previous travel industry experience is necessary. We provide: - Structured onboarding and guided training - Ongoing mentorship and coaching - Certification opportunities - Access to travel supplier partnerships and industry resources - Continued professional development and educational support Benefits - 100% remote work opportunity - Flexible schedule designed around your availability - Access to travel booking platforms and supplier networks - Travel incentives, discounts, and exclusive industry perks - Opportunities for advancement and leadership development - Collaborative and supportive virtual team culture - Valuable experience in customer success, travel coordination, client relations, and business growth

• Drive Value Realization: Define and track 'Value Milestones' for enterprise customers. • Manage Enterprise Account Health: Execute quarterly business reviews (QBRs) and health assessments for key accounts. • Execute Success Infrastructure: Use and improve team structures, playbooks, and support workflows. • Optimize User Journeys: Execute and refine the end-to-end customer lifecycle. • Feedback Loop Integration: Synthesize customer investigation processes into structured product requirements. • Strategic Advisory: Serve as a subject matter expert for customer security leaders.

• Lead high-impact, strategic initiatives related to growth across the enterprise • Collaborate with Sales leadership and key stakeholders to tackle strategic and operational challenges • Develop go-to-market strategy and advance analytics to support patient transitions • Build out and integrate CRM tool for measuring success toward goals • Manage and coach Onboarding Specialists for maximum success