Role Description Do you enjoy building relationships, delivering exceptional service, and helping others create memorable travel experiences? We are seeking enthusiastic and service-oriented individuals to join our growing remote team as Client Success Travel Advisor. In this role, you will work closely with travelers to understand their vacation goals, provide personalized guidance, and assist with coordinating travel arrangements. From resort vacations and cruise sailings to family trips, group getaways, and international adventures, you'll help ensure clients feel supported throughout every stage of their travel journey. This opportunity is ideal for individuals seeking a flexible remote role where they can develop valuable skills in customer engagement, travel coordination, and relationship management. No prior travel industry experience is required, as comprehensive training and ongoing support are provided. Key Responsibilities - Connect with clients to learn about their travel preferences, interests, and vacation objectives - Research destinations, accommodations, cruises, tours, and travel experiences - Present tailored travel options based on client needs, schedules, and budgets - Assist with coordinating lodging, transportation, activities, excursions, and vacation packages - Provide guidance and support throughout the planning and booking process - Communicate professionally through phone, email, and virtual communication platforms - Collaborate with supplier partners to secure reservations and confirm travel details - Monitor booking progress, itinerary updates, and client requests - Maintain organized records of client interactions and travel arrangements - Stay informed about travel trends, destination information, and promotional opportunities - Deliver outstanding service designed to create a positive and seamless client experience Qualifications - Interest in customer service, travel, hospitality, sales, or client-facing roles - Strong communication and relationship-building abilities - Excellent organizational skills and attention to detail - Ability to work independently while managing multiple priorities - Comfortable using computers, web-based systems, and digital communication tools - Strong problem-solving and time-management skills - Positive attitude and willingness to learn - Self-motivated, dependable, and professional - Must be at least 18 years of age - Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or other hiring regions Training & Development - No previous travel industry experience is necessary. We provide: - Structured onboarding and guided training - Ongoing mentorship and coaching - Certification opportunities - Access to travel supplier partnerships and industry resources - Continued professional development and educational support Benefits - 100% remote work opportunity - Flexible schedule designed around your availability - Access to travel booking platforms and supplier networks - Travel incentives, discounts, and exclusive industry perks - Opportunities for advancement and leadership development - Collaborative and supportive virtual team culture - Valuable experience in customer success, travel coordination, client relations, and business growth

• Drive Value Realization: Define and track 'Value Milestones' for enterprise customers. • Manage Enterprise Account Health: Execute quarterly business reviews (QBRs) and health assessments for key accounts. • Execute Success Infrastructure: Use and improve team structures, playbooks, and support workflows. • Optimize User Journeys: Execute and refine the end-to-end customer lifecycle. • Feedback Loop Integration: Synthesize customer investigation processes into structured product requirements. • Strategic Advisory: Serve as a subject matter expert for customer security leaders.

• Lead high-impact, strategic initiatives related to growth across the enterprise • Collaborate with Sales leadership and key stakeholders to tackle strategic and operational challenges • Develop go-to-market strategy and advance analytics to support patient transitions • Build out and integrate CRM tool for measuring success toward goals • Manage and coach Onboarding Specialists for maximum success

Role Description Renewals & Retention: - Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. - Work closely with account teams to identify upsell and cross-sell opportunities. - Collaborate with the Marketing team to identify effective messaging for smaller accounts with an eye on growing them. - Lead efforts in contract renewals and negotiations. Account Management: - Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders. - Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact. Key Account Business Reviews: - Conduct regular business reviews with Key Accounts to demonstrate how Semrush tools are delivering ROI. - Offer customized strategies and insights to help customers meet their specific business goals. - Discuss new, relevant products and solutions. Drive Customer Value: - Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. - Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance. Customer Advocacy: - Act as the voice of the customer within Semrush, advocating for improvements based on customer needs and feedback. - Stay informed about customer strategic objectives, relevant market conditions, and competitive intelligence. Create & Execute Success Plans: - Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives. - Ensure timely and efficient execution of these plans by coordinating with cross-functional teams. - Manage resources effectively, focusing on driving time to value and ensuring the customer sees immediate impact. Identify Growth Opportunities: - Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them. - Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades. Qualifications - 4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space. - Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule. - Proven track record of building strong relationships with different levels of seniority. - Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers. - Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs. - Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences. - General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation. - Experience with upselling customers and generating qualified leads. Requirements - Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment. - Experience with international companies is a plus. - Share common values: Trust, Sense of Ownership, and enthusiasm for Constant Changes. Benefits - Unlimited PTO. - Hobby & team building budget allowance. - Employee Support Program. - Loss of family member financial aid. - Employee Resource Groups.