• Execute campaign workflows for all five event types (Hosted Webinars, Simulive Webinars, Third Party Webinars, Sponsored Events, Hosted Events) following documented templates and timing guides • Build and schedule email sends in HubSpot and Customer.io according to campaign timelines, double-checking audience lists, send times, and personalization tokens before every send • Set up and manage event registration pages and webinar/event platforms in Zuddl • Publish and update campaign landing pages and content in Sanity • Build and maintain the recurring webinar series in Sequel, keeping the live schedule accurate and up to date • Clone and configure campaign workflows for new events, adapting them to each campaign type's specific flow • Follow pre-event, during-event, and post-event checklists precisely, flagging any step that can't be completed as specified • Track task status and timing (e.g., T-2 weeks, T-10 days, T+X days) against campaign launch dates and escalate anything at risk of slipping • Keep Asana fully up to date in real time — task status, due dates, comments, and blockers — so the team always has an accurate, transparent view of where every campaign stands without needing to ask • Maintain clean, organized records of assets, lists, and workflow links tied to each campaign • Perform basic list building and segmentation tasks (e.g., pulling attendee/lead lists) with minimal Salesforce involvement • Conduct QA on emails, pages, and workflows before go-live — checking links, formatting, personalization, and audience targeting • Communicate task status and blockers clearly to campaign owners and stakeholders • Escalate ambiguity or missing information rather than guessing at intent • Support ad hoc list, follow-up, or coordination requests tied to live campaigns (e.g., conference lists, event follow-ups)

• Conduct detailed financial analysis, budgeting, forecasting, and reporting for AWS cloud expenditures. • Lead the cost evaluation process for requests for additional AWS resources, including compute, storage, networking, and managed services, working closely with system owners, architects, and engineers to validate requirements, assess technical feasibility, develop cost estimates, and recommend cost-effective solutions. • Leverage AWS-native and third-party FinOps tools to identify and implement cloud cost optimization opportunities. • Analyze AWS resource utilization and consumption trends to develop recommendations for rightsizing, Savings Plans, Reserved Instances, and storage optimization. • Provide cloud cost insights, spending trends, financial reporting, and optimization recommendations to leadership and stakeholders. • Support and mature the organization's FinOps practice, fostering accountability and awareness for cloud consumption. • Develop and maintain cloud cost allocation models, tagging standards, system-owner chargeback processes, budgeting controls, and governance practices. • Collaborate with AWS representatives and vendors to optimize service utilization and maximize cost savings opportunities. • Monitor emerging AWS services, FinOps capabilities, and industry best practices to continuously improve cloud financial operations.

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. As a Concierge Specialist IV on the Customer Experience team, you’ll serve as a senior subject matter expert and relationship owner for Coinbase’s highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You’ll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption. What you’ll do - Own and deepen relationships with a portfolio of Coinbase’s highest-value customers, serving as their primary point of contact and trusted advisor across all products and services. - Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes. - Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs. - Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase. - Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team. Required Skills and Experience - 4+ years of experience in customer success, account management, or high-touch client advisory roles within financial services, fintech, or crypto, including familiarity with derivatives products. - Demonstrated ability to independently manage a portfolio of high-value client relationships, with measurable outcomes in retention, satisfaction, or revenue growth, including resolving complex cross-functional issues end to end. - Proficient with CRM and support tooling such as Salesforce and Zendesk, plus Google Suite. - Able and willing to support on-call coverage and manage escalations outside normal working hours, including weekends. - Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Job ID: P77403 Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). Annual base salary range (excluding equity and bonus): $96,305—$113,300 USD - Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. - Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. - US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. - Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. - Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

• Leading day-to-day Support operations, ensuring adherence to SLAs and quality standards. • Driving continuous improvement, and serving as the primary liaison between Customer, Product, Engineering, and Operations teams. • Managing team roster and ensuring service continuity across business hours and after-hours escalations. • Facilitating daily operations and maintaining alignment to goals and delivery standards. • Overseeing shift handovers, ensuring clear context for operational continuity. • Leading or supporting incident calls and operational bridges. • Ensuring all deliverables meet SLA and quality standards.