To a Future With More Cheers
Operations Support Lead
Location
Belgium
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Operations Support Lead
AB InBev
• Leading day-to-day Support operations, ensuring adherence to SLAs and quality standards. • Driving continuous improvement, and serving as the primary liaison between Customer, Product, Engineering, and Operations teams. • Managing team roster and ensuring service continuity across business hours and after-hours escalations. • Facilitating daily operations and maintaining alignment to goals and delivery standards. • Overseeing shift handovers, ensuring clear context for operational continuity. • Leading or supporting incident calls and operational bridges. • Ensuring all deliverables meet SLA and quality standards.
Job Requirements
- Fluent English; Advanced Spanish (written and spoken).
- Proven experience in Support Operations, Service Delivery, or IT/Tech Support coordination.
- Strong skills in ticket/incident management, change readiness, escalations, and SLA governance.
- Demonstrated ability to plan coverage, manage shift schedules, and coordinate onboarding/access provisioning.
- Data-driven decision-making; able to define goals, KPIs, and improvement strategies.
- Excellent communication, stakeholder management, and cross-team alignment abilities.
Benefits
- Performance based bonus*
- Attendance Bonus*
- Private pension plan
- Meal Allowance
- Casual office and dress code
- Days off*
- Health, dental, and life insurance
- Medicines discounts
- WellHub partnership
- Childcare subsidies
- Discounts on Ambev products*
- Clube Ben partnership
- Scholarship*
- School materials assurance
- Language and training platforms
- Transport allowance
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