T-Rex Solutions, LLC

• Lead execution of SDLCNext delivery, translating stakeholder needs into prioritized backlog, user stories, enhancement initiatives, and release-ready capabilities • Own backlog prioritization, sprint planning, roadmap execution, and Agile delivery activities across sustainment and enhancement efforts • Balance operational ITSM support with delivery of platform enhancements, automation initiatives, and modernization efforts • Identify and mitigate delivery, operational, platform, and stakeholder risks impacting execution • Lead AI-enabled automation and operational transformation initiatives across SDLCNext and supporting Process & Tools operations • Identify manual operational processes and redesign them into scalable, automation-first workflows • Implement automation capabilities across Jira, JSM, Confluence, integrations, and related enterprise tooling • Leverage Generative AI and workflow automation solutions to improve operational efficiency, ticket routing, reporting quality, workflow consistency, and delivery execution • Drive reduction of manual effort across ITSM and SDLC operations through automation and intelligent workflow design • Continuously identify opportunities to improve scalability, operational efficiency, and end-user experience through AI and automation • Oversee Jira, JSM, and Confluence governance, configuration, optimization, and operational scalability • Design and optimize workflows, automation rules, dashboards, data structures, JQL queries, and enterprise configurations • Drive enterprise adoption of Jira automation capabilities, integrations, and scalable workflow standards • Support Atlassian Cloud migration and long-term platform modernization initiatives • Oversee ITSM operations including incidents, service requests, change activities, requirements workflows, and sustainment support • Ensure SLA adherence, operational responsiveness, ticket throughput, and platform stability • Improve operational maturity and consistency through automation, governance, and workflow optimization • Track and report on platform performance, operational metrics, automation effectiveness, SLA adherence, and backlog health • Use operational data and platform metrics to drive prioritization and continuous improvement • Serve as primary advisor to Government Product Manager and stakeholders regarding platform operations, delivery priorities, and transformation initiatives • Lead and direct personnel supporting ITSM operations, sustainment, and platform enhancement efforts

• In-Depth knowledge and hands-on experience with major cloud platforms, such as Azure, OCI and GCP. • Comprehensive knowledge of cloud security best practices and ability to implement security measures within cloud networks. • Strong understanding of networking protocols and technologies, including TCP/IP, DNS, DHCP, VPN, BGP and OSPF. • Strong understanding of Virtual Private Clouds (VPCs) and subnets to meet the organization’s performance and security requirements. • Experience with software-defined networking (SDN) and virtual networking concepts. • Experience with identity and access management (IAM) in cloud environments • Experience with installation of various network devices and services (e.g., routers, firewalls, load balancers, VPN, QoS) • Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations for any third-party network devices in cloud platforms. • Work with the existing network administrators and engineers to manage, deploy, and troubleshoot firewalls, routers, VPN concentrators, and Network Access Control in cloud platforms. • Monitor performance and ensure system availability and reliability • Monitor system resource utilization, trending, and capacity planning • Provide Level-2/3 support and troubleshooting to resolve issues

• Supports ECS/EAD (Enterprise Case Selection/Enterprise Anomaly Detection) data engineering tasks including ingestion scripting, basic transformation logic, and data preparation activities for analytics and operational workloads. • Assists senior engineers in building and maintaining pipelines, validating data accuracy, and troubleshooting low‑complexity ingestion errors. • Performs initial schema mapping, data profiling, and documentation updates. • Works with analysts and data scientists to ensure datasets are complete, accessible, and aligned with ECS/EAD mission and compliance requirements

• Supports ECS/EAD (Enterprise Case Selection/Enterprise Anomaly Detection) data engineering efforts with a focus on automation and repeatable data processing workflows. • Builds automated data validation routines, ETL test harnesses, and monitoring scripts to ensure pipeline reliability, data integrity, and compliance with agency standards. • Implements ingestion and transformation components, integrates with cloud data services, and resolves pipeline defects through automated checks. • Collaborates with senior engineers, analysts, and cloud teams to ensure data flows are accurate, secure, and aligned with ECS/EAD modernization patterns.

• Performs detailed business and process analysis to support ECS/EAD (Enterprise Case Selection/Enterprise Anomaly Detection) modernization, analytics, and compliance initiatives. • Conducts requirement‑gathering sessions, analyzes workflows and operational procedures, and translates mission needs into user stories, acceptance criteria, and process documentation. • Supports configuration and knowledge management activities, ensures requirement traceability across agile sprints, and collaborates with product owners, developers, testers, and data teams. • Reviews schedules, SOPs, and system interactions to identify gaps and recommend improvements aligned with IRS governance, quality, and documentation standards.

• Define and implement Agile standards, playbooks, and best practices across teams, ensuring consistency in execution • Translate Agile frameworks into Jira configurations, roadmaps, workflows, and governance models • Collaborate with JOMIS government leadership to drive the development of Agile artifacts (e.g., definitions of done, backlog standards, PI planning structures) • Partner with government and program leadership to align on Agile expectations and continuously improve delivery practices • Proactively identify gaps in Agile adoption and drive corrective actions across teams • Support PI Planning, retrospectives, and continuous improvement efforts with structured, Jira-enabled processes • Serve as the primary Jira configuration expert for JTE Jira, owning workflows, roadmaps, dashboards, permissions, and governance • Design and maintain scalable Jira structures (JQL filters, projects, boards, roadmaps) to support cross-functional delivery • Work with teams to call out data integrity, board hygiene, and alignment to defined Agile processes • Create and manage Jira dashboards and Jira roadmaps that clearly communicate progress, risks, dependencies, and blockers to leadership per PI and capability block release • Ensure Jira data quality across program standards (e.g., all user stories must have acceptance criteria) to enable leadership decision-making through high-quality, reliable Jira data and insights • Leverage Confluence to track work efforts as needed and provide linkage to Jira ticketing

• Utilize in-depth knowledge and hands-on experience with major cloud platforms, such as AWS and Azure. • Use comprehensive knowledge of cloud security best practices to implement security measures within cloud networks. • Comprehensive knowledge of cloud security best practices and ability to implement security measures within cloud networks. • Strong understanding of networking protocols and technologies, including TCP/IP, IPv6, NAT, DNS, DHCP, VPN, BGP and OSPF. • Strong understanding of Virtual Private Clouds (VPCs) and subnets to meet the organization’s performance and security requirements. • Experience with software-defined networking (SDN) and virtual networking concepts. • Experience with identity and access management (IAM) in cloud environments. • Experience with installation of various network devices and services (e.g., routers, firewalls, load balancers, VPN, QoS). • Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations for any third-party network devices in cloud platforms. • Work with the existing network administrators and engineers to manage, deploy, and troubleshoot firewalls, routers, VPN concentrators, and Network Access Control in cloud platforms. • Monitor performance and ensure system availability and reliability. • Monitor system resource utilization, trending, and capacity planning. • Provide Level 2/3 support and troubleshooting to resolve issues.

• Lead execution of SDLCNext delivery, translating stakeholder needs into prioritized backlog, user stories, and release-ready capabilities across the full lifecycle (requirements, development, testing, deployment, sustainment) • Own backlog management and Agile execution, including prioritization of ITSM tickets, enhancement requests, and technical debt, along with backlog refinement, sprint planning, and release coordination • Plan and execute platform enhancements and roadmap delivery, including capability block releases and critical implementations aligned to DHMS priorities • Identify and mitigate risks impacting delivery, platform performance, or stakeholder alignment • Oversee ITSM operations and platform sustainment, including management of incidents, service requests, change activities, and requirements/test workflows • Ensure ticket throughput, SLA adherence, and platform stability across day-to-day operations • Identify opportunities to automate ITSM workflows, including incident routing, service request handling, and change management processes • Drive implementation of automation solutions within Jira and related tools to reduce manual effort and improve operational efficiency • Oversee Atlassian platform governance and optimization, including Jira, Confluence, and JSM configuration, performance tuning, and alignment with enterprise standards • Design and optimize workflows, data structures, and configurations to support SDLC and ITSM processes • Drive adoption of automation capabilities within Jira (e.g., automation rules, integrations, plugins) to improve consistency and scalability • Support migration to Atlassian Cloud to preserve platform continuity through Jira Data Center EOL • Automate and redesign SDLCNext workflows to improve end-user experience and streamline execution across programs and services • Transform Process & Tools (P&T) operations by reducing manual work through Jira automation, integrations, and AI-enabled solutions • Identify and implement AI-driven opportunities to improve workflow efficiency, data quality, and decision-making across SDLC and ITSM processes • Drive continuous improvement in how SDLCNext and supporting teams operate, including interfaces with external partners, through automation and scalable system design • Track and report on platform and delivery performance metrics (e.g., ticket throughput, SLA adherence, backlog health) • Use metrics and operational insights to drive prioritization, performance improvements, and corrective actions • Lead and manage a team of personnel supporting ITSM operations and platform enhancements, providing daily direction and performance oversight • Manage team capacity, workload distribution, and resource allocation across operations and enhancement efforts • Serve as primary advisor to Government Product Manager and stakeholders, aligning priorities across DHMS programs • Maintain regular communication with stakeholders, providing updates on platform performance, enhancement progress, and service impacts

• Engage with the JOMIS PM and other government leaders to create executive briefing materials, memos, talking points, etc. for internal to DHMS and external audiences around both technical (i.e., product rollout status, new capabilities, and plans for future) and operational topics (i.e., deployment) • Become trusted partner to the JOMIS PM for executive briefings and provide direct thought partnership & support to the Stakeholder Engagement Divisional lead as well as overall JOMIS program leadership on strategic communications • Coordinate review discussions of briefing materials with different government stakeholders • Add structure to large forums and executive briefing intake processes in order to push JOMIS toward the achievement of program transformation outcomes • Coordinate day-to-day activities of 2+ resources in the Strategic Communications team • Work directly with senior government employees to deliver executive briefings, memos, talking points, etc. on key program priorities, including providing strategic thought partnership on existing and new initiatives • Proactively develop cohesive and convincing narratives and present these narratives to senior stakeholders for alignment • Coordinate and facilitate cross-functional problem-solving sessions related to core priority areas • Engage with external government and industry stakeholders to convey key messages, including setting expectations around priorities and ways of working • Prepare and/or review key storylines and supporting materials for senior stakeholder meetings (e.g., executive briefing PowerPoint presentations, memos, talking points) • Track progress of work products across multiple team members and guide related prioritization • Ensure resources are sufficiently allocated to meet prioritized business needs, including identifying potential trade-offs where needed • Engage with government leaders to verify that existing strategies and processes meet their needs • Create templates and instill structure across the government organization • Oversee execution of quality services and ensure services are delivered to government leaders

• Lead a cross-functional team of developers and test automation engineers and grow them into a high-performance team. • Hands-on role with extensive involvement in developing, implementing, operating and enhancing products. • Accountable for the quality of the product delivered and team performance. • Provide technical direction and mentor teams of resources in all aspects of technical delivery incorporating efficient workflows, frameworks, templates, design and code best practices to produce readable and maintainable code. • Implement the best practices of Agile and DevSecOps to deliver quality products predictably and consistently. • Lead the evaluation of functional/business and technical requirements and identify gaps/risks. • Review proposed enhancements to validate feasibility and assists with scoping and estimating work. • Serve as the technical and technology expert crafting the application architecture and design with a focus on standards, performance, flexibility, scalability and security, as well as supporting the implementation of the solution. • Provide validation of proposed technical architectures and solutions. • Monitor and analyze production performance, while looking for ways to optimize and scale existing solutions. • Evaluate product and process metrics (such as speed of delivery, quality, usability) and implement process improvements • Ensure strategies, standards, and architecture are consistent and well-integrated across different product teams by creating and engaging in communities of practice. • Help application developers to adopt new platforms through documentation, training, and mentoring