• Leading day-to-day Support operations, ensuring adherence to SLAs and quality standards. • Driving continuous improvement, and serving as the primary liaison between Customer, Product, Engineering, and Operations teams. • Managing team roster and ensuring service continuity across business hours and after-hours escalations. • Facilitating daily operations and maintaining alignment to goals and delivery standards. • Overseeing shift handovers, ensuring clear context for operational continuity. • Leading or supporting incident calls and operational bridges. • Ensuring all deliverables meet SLA and quality standards.

Role Description Don’s Appliances is seeking a Dispatch Specialist to answer customer questions and concerns about the shipping and delivery of their products and will have extensive knowledge of the products that Don’s Appliances sells to answer questions accurately. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and delivers exceptional customer service under pressure. - Schedule and dispatch drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs. - Relays information such as work orders or other messages to and from crews, supervisors or other personnel. - Utilized telephones or text messages to contact employees or emergency personnel. - Speaking with supervisors or customers to resolve problems, requests for services or equipment. - Prepares daily work such as schedules. - Prepares work orders for crew or receiving work orders from work crews. - Maintains communications within company assigned territories. - Maintains and organizes work requests, customer requests, completed work requests, charges for work. - Other duties as assigned. Qualifications - High school diploma or GED - Minimum of 1 to 2 years in dispatching, schedule coordination, or a fast-paced customer service environment. Requirements - Excellent verbal and written communication skills with a professional phone demeanor. - Excellent customer service skills. - Proficiency in Microsoft Office, dispatch software, CRM systems, and mapping/GPS tools. - Strong geographical familiarity with Pittsburgh, PA and tri-state area. - Proven ability to manage phone calls, radio traffic, and data entry simultaneously. Benefits - Medical, Dental & Vision Insurance - PTO & Paid Holidays - 401(k) with Company Match - Short- & Long-Term Disability - Life Insurance

• Coordinate all operational activities following project handover from the sales team. • Order construction materials and equipment based on project requirements. • Liaise with suppliers, vendors, and subcontractors to ensure timely procurement and delivery. • Track orders from purchase through delivery and resolve any delays or supply issues. • Maintain project schedules and ensure materials arrive according to construction timelines. • Monitor project costs and maintain accurate budget records. • Compare supplier pricing and negotiate where appropriate to achieve cost savings. • Keep detailed records of purchases, invoices, delivery schedules, and project documentation. • Communicate regular project status updates to internal teams and management. • Coordinate multiple active construction projects simultaneously while meeting deadlines. • Identify potential scheduling or supply chain issues before they impact project timelines. • Ensure operational processes are followed and continuously look for ways to improve efficiency. • Assist with administrative and operational tasks that support successful project completion.

Role Description AARP Foundation is the nation's leading organization serving the 39 million older adults living in poverty or one life event away from slipping into it. Our mission is to strengthen financial resilience for and with older adults by empowering individuals and improving systems. Are you a goal-oriented person with a passion for systems and achieving positive outcomes for students, older adult volunteers, and communities? The AARP Foundation Experience Corps team is looking for you! This internship provides an excellent opportunity for a motivated individual to gain hands-on experience in program management, operations, and data management. We'll challenge you to think and work innovatively on real-world projects. AARP is committed to your growth and cultivating your continued learning and development. This remote paid internship starts in the Summer of 2026 and can continue through the end of the year, with the potential for an extension. This can be a fully remote position and can be performed from anywhere in the United States and its territories. - Organize and improve existing program systems, processes, and workflow documentation to create a user-friendly guide for program and site operations. - Develop a system and process to support our networks communication to support collaboration and learning around business operations. - Develop strategies for improving data tracking and usage. - Research and recommend program and technology tools to improve program efficiency, communication systems, and volunteer management—present recommendations to the team for continuous improvement and develop an implementation plan based on these recommendations. - Develop a set of recommendations to improve business operations for Experience Corps program partners. - Participate in team meetings and strategy discussions, collaborate in communications tactics, and engage in a support role for various remote and in-person events. Qualifications - Must be enrolled in a degree program at an accredited college/university, rising undergraduate juniors or seniors, graduate students, or post-doctoral students, and remain academically enrolled throughout the internship. - Some experience with education, volunteer management, older adults, or technology adoption preferred. - Ability to manage multiple projects, anticipate project needs, and discern work priorities. - Must be a self-starter and adaptable, with the ability to work under tight deadlines. - This position supports people across multiple time zones and requires an understanding of remote and hybrid work. Some evening availability is preferred. - Technical proficiency in Microsoft Office and programs, Google Suite, and virtual conferencing tools. - Ability to navigate digital resources and create virtual communication and volunteer management systems. - AARP will not sponsor an employment visa for this position at this time. Requirements - Regular and reliable job attendance. - Exhibit respect and understanding of others to maintain professional relationships. - Independent judgment in evaluation options to make sound decisions. - Home office environment with the ability to work effectively surrounded by moderate home environment noise. Benefits - The hourly range is $18.40 for undergraduates, $21 for graduate students, and $28 for Ph.D. candidates. - Internships are non-exempt positions and are not eligible for employee benefits.