Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a German Speaking Order To Cash Specialist position in Greece, working remotely within the country for a globally recognised player in the Retail (Online & Offline) industry. This is a pivotal finance operations role in which you will manage the complete order-to-cash cycle — from order processing and billing through to collections and account reconciliation — serving German-speaking retail customers and partners with precision and professionalism. - Manage the end-to-end Order to Cash process for German-speaking retail accounts, including order entry, validation, and fulfilment coordination across both online and offline retail channels. - Generate and issue accurate customer invoices in a timely manner, ensuring full compliance with retail billing standards and German-language client requirements. - Monitor and manage accounts receivable ledgers, proactively following up on outstanding balances and overdue payments from retail customers and wholesale partners. - Resolve billing disputes, payment discrepancies, and credit queries raised by German-speaking clients, delivering prompt and professional resolutions in line with retail service-level agreements. - Perform regular account reconciliations and month-end closing activities to ensure the accuracy and integrity of financial records within the retail business unit. - Collaborate cross-functionally with sales, logistics, and customer service teams to ensure seamless order fulfilment and an exceptional end-to-end customer experience across retail touchpoints. - Prepare and present periodic reports on collection performance, ageing analysis, and cash flow metrics to finance management and key stakeholders. - Ensure all Order to Cash activities are executed in full compliance with internal controls, company policies, and relevant financial regulations applicable to the retail sector. Qualifications - Native or fluent German language skills (spoken and written) are essential — all client interactions and documentation will be conducted in German. - Valid EU passport or relevant right to work documentation (mandatory). - Proven experience in an Order to Cash, Accounts Receivable, or broader finance operations role, ideally gained within the Retail (Online & Offline) industry or a related commercial environment. - Strong working knowledge of OTC processes including invoicing, collections, cash application, and account reconciliation within a high-volume retail or e-commerce setting. - Proficiency in ERP systems (such as SAP, Oracle, or Microsoft Dynamics) and strong competency in Microsoft Excel for data analysis and reporting. - Excellent communication and interpersonal skills, with the ability to manage German-speaking client relationships professionally and effectively. - A highly organized, analytical mindset with strong attention to detail and the ability to meet deadlines in a fast-paced retail finance environment. Benefits - Competitive Monthly Salary, benchmarked to reflect your expertise and experience in the retail finance sector. - Fully Paid, Comprehensive Training Programme to set you up for success from day one. - Private Health Insurance for your peace of mind and wellbeing. - Fully Paid Relocation Package, including round-trip flight, airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Greece. - Monthly Performance Bonus rewarding your dedication, accuracy, and results within the Order to Cash function. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing outstanding financial security and reward. - Remote working arrangement within Greece, offering exceptional flexibility and work-life balance. - A supportive, multicultural team environment within a globally recognised retail organisation. - And Much More... How to Apply Are you ready to take the next step in your finance career and join a world-class retail organization from the comfort of a sun-soaked Mediterranean lifestyle? Do not miss this exceptional opportunity — click Apply Now to submit your application for the German Speaking Order To Cash Specialist position in Greece and a member of our specialist recruitment team at Mercier Consultancy Group will be in touch with you promptly.

• Oversee daily front-end revenue cycle operations, including patient registration, billing data entry, insurance verification, eligibility validation, and financial case management workflows • Supervise intake triage operations, including incoming calls, emails, escalations, correspondence, and issue resolution support • Ensure accurate review and processing of patient demographics, insurance information, diagnosis codes, associated documentation, and payer selection prior to claim submission • Monitor operational queues, productivity, quality metrics, and departmental SLAs to support timely workflow completion and clean claim readiness • Support front-end denial prevention efforts by identifying and resolving eligibility discrepancies, payer issues, registration inaccuracies, and front-end claim edits or rejections • Provide leadership oversight and workflow support for on-site and offshore/BPO operational teams • Serve as a subject matter expert for payer interpretation, insurance verification workflows, payer portals, Medicare, Medicaid, commercial plans, IPA routing, and self-pay processes • Manage escalated operational issues and collaborate with cross-functional departments to support reimbursement readiness and workflow resolution • Audit front-end operational activities to ensure compliance with payer requirements, internal workflows, and documentation standards • Monitor payer trends, workflow gaps, and reimbursement-related issues to support continuous operational improvement initiatives • Partner with Training, Quality, Systems, Prior Authorization, Post-Billing, and Revenue Cycle Leadership teams to improve workflow efficiency, operational performance, and staff development • Coach, mentor, and support employees

Job Description Mondelez International Organisation Capability Specialist People - Manufacturing & Supply Chain (MSC) • India (Remote) | AMEA Region About the Role As an Organisation Capability Specialist, you will support capability-building initiatives across the AMEA region by coordinating learning programs, managing operational governance, and driving employee engagement. You will work closely with Manufacturing, Supply Chain Excellence, HR, and Learning teams to ensure capability programs are delivered efficiently and consistently. This role is ideal for someone who enjoys project coordination, stakeholder management, and learning operations, and who wants to build exposure to Manufacturing Excellence and IL6S. In Year 1, approximately 60% of the role is coordination and execution, with a clear growth path toward capability strategy over time. Key Responsibilities 1. Capability Building Coordination - Coordinate end-to-end logistics for IL6S capability and learning sessions across AMEA (scheduling, invites, virtual/on-site setup, attendance tracking). - Manage training calendars, participant nominations, attendance, and post-session feedback. - Coordinate with internal coaches and subject matter experts to ensure smooth program delivery. - Support digital learning deployment and continuous improvement of learning programs. - Manage learning platforms including Workday Learning and SharePoint. - Coordinate e-learning deployments and ensure content is accessible across the region. 2. Operational Governance & Compliance - Track people-related Manufacturing & Supply Chain KPIs (e.g., kilogram per man hour, overtime metrics). - Coordinate compliance activities, including SMETA labour audits across AMEA - manage audit agendas, enrollment schedules, and follow-up actions. - Manage Non-Conformance (NC) follow-ups arising from audits and ensure timely closure. - Prepare dashboards, reports, and governance updates for leadership. - Maintain compliance documentation and digital repositories. 3. Employee Engagement & Communication - Coordinate regional town halls, learning campaigns, and communication initiatives. - Support employee recognition and quarterly/semi-annual engagement programs. - Prepare communication material to promote capability-building initiatives. 4. Stakeholder & Vendor Management - Partner with Manufacturing, HR, Supply Chain Excellence, and regional People teams across AMEA. - Coordinate with external vendors and training partners; manage PO administration. - Act as a coordination point for Plant Directors, SC Excellence Leads, and People Leads.\ 5. Digital Tools & Systems - Maintain and optimize SharePoint sites and Workday Learning platform. - Support reporting and tracking through Excel and Power BI. - Manage MSC digitalization tools including Marco. - Ensure capability documentation and digital repositories remain current and organized. Experience Required We are looking for candidates with 4-5 years of experience in one or more of the following areas: - Learning & Development or training coordination in a manufacturing environment. - Manufacturing operations with exposure to Lean, TPM, WCM, IL6S, or Continuous Improvement. - HR Generalist experience supporting manufacturing or supply chain teams. - Coordinating training, capability-building, or learning deployment programs. - Managing operational KPIs, governance, compliance, or audit follow-ups. - Working with cross-functional stakeholders across multiple locations or markets. - Using Learning Management Systems, SharePoint, Workday Learning, or similar digital tools. - Vendor coordination and purchase order administration. Ideal Candidate Profile The ideal candidate could come from one of the following backgrounds: L&D / Training Specialist with Manufacturing Exposure Has coordinated learning programs, training calendars, workshops, and capability initiatives while working closely with manufacturing or supply chain teams. Manufacturing / TPM / Lean Professional From manufacturing operations, TPM, WCM, Lean, or Continuous Improvement, keen to transition into a People / Capability role and grow in L&D. HR Generalist from a Manufacturing Setup Has supported plant or supply chain teams, understands shop-floor ways of working, and has exposure to engagement, compliance, and people-related KPIs. Skills & Competencies Must Have - Loss elimination mindset - foundational understanding of Lean Manufacturing methodologies (TPM, WCM, Lean Six Sigma, or equivalent). - Strong project coordination and organisational skills - ability to manage multiple workstreams simultaneously. - Excellent communication and stakeholder management - interact with Plant Directors, SC Excellence Leads, People Leads, and coaches. - Good analytical skills with strong Excel proficiency - heavy Excel-based tracking and reporting. - Ability to manage multiple priorities across markets and time zones. - Fluent English communication - role operates across the full AMEA region. - Collaborative mindset with willingness to learn and grow. Nice to Have - Power BI knowledge or data visualisation skills. - Experience with digital learning tools and e-learning platforms. - Exposure to IL6S or Manufacturing Excellence frameworks. - Understanding of SMETA audit processes. - Experience working in a regional or matrix environment. Career Opportunity This role offers the opportunity to combine Manufacturing Excellence with Learning & Development while gaining regional AMEA exposure. You will receive coaching from experienced capability leaders and have visibility to senior manufacturing and people leadership across the region. The coordination-to-strategy ratio will evolve over time (from 60:40 - 40:60) as you build capability and earn trust Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular People Capability Business Capability

Role Description Most people who become top-producing luxury travel specialists don't start there—they build the knowledge, instincts, and sales skills over time. The Fora Specialist — Tropics role is designed to be that starting point. You'll work with Fora travel advisors who submit luxury travel inquiries through the UJV platform across the Caribbean, Mexico, and select destinations. Your responsibility is to claim inquiries from the queue, provide expert guidance throughout the booking journey, and deliver such an outstanding experience that advisors specifically request to work with you again. This is a queue-based environment, meaning you won't inherit a portfolio of accounts—you'll build your own reputation through responsiveness, expertise, attention to detail, and exceptional service. Your growth in this role is determined by the value you consistently deliver. Responsibilities - Claim incoming travel inquiries and bookings through the UJV platform. - Take full ownership of every booking from inquiry through completion. - Respond quickly while maintaining exceptional accuracy and attention to detail. - Deliver a seamless experience that encourages repeat business from Fora advisors. - Guide Fora advisors during the research and planning stages. - Recommend destinations, resorts, and luxury properties based on client needs. - Develop expertise across the Caribbean, Mexico, and UJV's preferred partners. - Help advisors confidently move inquiries toward confirmed bookings. - Manage itinerary updates, booking modifications, room changes, and operational requests. - Ensure every reservation remains accurate throughout the booking lifecycle. - Maintain proactive communication with advisors regarding any updates or changes. - Deliver exceptional service before client departure. - Coordinate value-added travel experiences including transfers, excursions, dining reservations, spa appointments, and other itinerary enhancements. - Personalize each itinerary to create memorable luxury experiences. - Identify opportunities to elevate every booking beyond accommodations alone. - Perform detailed quality assurance checks before itineraries are finalized. - Verify accommodations, transfers, dining reservations, and additional services. - Ensure accuracy across every booking component before advisor delivery. - Maintain UJV's luxury service standards throughout the booking process. - Deliver consistent service that encourages advisors to seek you out for future bookings. - Maintain accurate CRM records and follow-up activities. - Treat every interaction as an opportunity to strengthen advisor relationships and build trust. Qualifications - Passion for luxury travel and a genuine interest in Caribbean and Mexico destinations. - Previous experience in customer service, hospitality, sales, travel, or a client-facing role is preferred but not required. - Strong written and verbal communication skills in English. - Excellent organizational skills with exceptional attention to detail. - Ability to manage multiple priorities while maintaining accuracy. - Comfortable working in a fast-paced, queue-based environment. - Coachable mindset with a willingness to continuously learn and improve. - Strong problem-solving skills and a proactive approach to customer service. What You'll Learn - Caribbean and Mexico luxury hotels, destinations, seasonality, and product positioning. - B2B luxury travel sales and the Fora advisor ecosystem. - The complete booking lifecycle—from inquiry to post-booking servicing. - CRM best practices and professional pipeline management. - Luxury client consultation and destination matching. - UJV's standards for service excellence, quality control, and luxury travel execution. Who You Are - You're ambitious and excited to grow your career in luxury travel. - You enjoy building relationships and naturally earn people's trust through your communication and responsiveness. - You love learning, embrace feedback, and continuously look for ways to improve. - You understand that attention to detail isn't just important—it's essential when creating exceptional travel experiences. - You're energized by a fast-paced environment, can manage multiple priorities with confidence, and take pride in delivering outstanding service. - Most importantly, you genuinely love travel and are excited to become an expert in the destinations and experiences UJV offers. Why You'll Love This Role This is more than an entry-level position—it's the foundation for a long-term career in luxury travel sales. You'll receive hands-on training, work alongside experienced travel professionals, and develop the expertise needed to build lasting relationships with luxury travel advisors. Your success is based on the reputation you build, the knowledge you develop, and the exceptional experiences you help create for travelers around the world. If you're passionate about travel, motivated to learn, and ready to grow within a high-performance team, we'd love to meet you. LatAm-based candidates are welcome to apply. Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.