Ultimate Jet Vacations

Role Description As a Travel Support Specialist, you are the first line of defense and the "engine room" of our 24/7 client operations. You will manage the full spectrum of luxury travel requests—from complex hotel rebookings and concierge services to intricate air travel and accounting inquiries. This is a high-stakes role requiring a "figure-it-out" factor; you must be a high-agency individual capable of navigating high-emotion, complex situations with calm, ease, and total independence. Key Responsibilities - Omni-Channel First Response: Act as the primary point of contact for all incoming calls and emails, handling general inquiries and urgent travel emergencies with equal professionalism and urgency. - Comprehensive Reservation Management: Execute and modify luxury hotel bookings (Luxury Travel Advisor functions) and coordinate concierge services including transfers, excursions, dining, and spa treatments. - Air Service Expertise: Manage the booking and rebooking of air services, ensuring seamless transitions for clients, especially during disruptions. - Primary Ownership of Crisis Resolution: Own the resolution process for "emergency-line" situations, fixing in-travel conflicts (hotels, transport, air, etc.) on your own initiative without needing supervisor intervention or escalation. - Technical & Financial Accuracy: Operate as an expert in internal booking systems (Amadeus) and handle accounting-related inquiries to ensure all financial records and payments are accurate. - Luxury Service Delivery: Communicate with high-net-worth clientele using elite-level etiquette, providing a premium service experience that calms high-emotion situations. Qualifications - High Agency: You are a natural problem-solver who takes extreme ownership. You don’t just identify problems; you solve them before anyone else knows they exist. - Emotional Intelligence: Ability to remain composed and effective when dealing with stressed clients in complex, time-sensitive travel emergencies. - Technical Proficiency: 2+ years of experience in luxury travel or high-end hospitality. Proficiency in Amadeus or similar GDS, and reservation management systems is required. - Communication Mastery: Native-level English fluency with the ability to pivot between persuasive sales-minded support and empathetic crisis management. - Extreme Detail-Orientation: Managing intricate logistics and accounting across multiple time zones requires a passion for accuracy. - Schedule Flexibility: This is a 24/7 operation; you must be comfortable working non-traditional hours and maintaining flexibility for emergency coverage. Why This Role? You aren't just a support agent; you are the guardian of the client experience. You will have the autonomy to make executive decisions that save trips and build lifelong loyalty. If you thrive on complexity and pride yourself on being the person who always has the answer, you belong on this team. LatAm-based candidates are welcome to apply. Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.

Role Description Most people who become top-producing luxury travel specialists don't start there—they build the knowledge, instincts, and sales skills over time. The Fora Specialist — Tropics role is designed to be that starting point. You'll work with Fora travel advisors who submit luxury travel inquiries through the UJV platform across the Caribbean, Mexico, and select destinations. Your responsibility is to claim inquiries from the queue, provide expert guidance throughout the booking journey, and deliver such an outstanding experience that advisors specifically request to work with you again. This is a queue-based environment, meaning you won't inherit a portfolio of accounts—you'll build your own reputation through responsiveness, expertise, attention to detail, and exceptional service. Your growth in this role is determined by the value you consistently deliver. Responsibilities - Claim incoming travel inquiries and bookings through the UJV platform. - Take full ownership of every booking from inquiry through completion. - Respond quickly while maintaining exceptional accuracy and attention to detail. - Deliver a seamless experience that encourages repeat business from Fora advisors. - Guide Fora advisors during the research and planning stages. - Recommend destinations, resorts, and luxury properties based on client needs. - Develop expertise across the Caribbean, Mexico, and UJV's preferred partners. - Help advisors confidently move inquiries toward confirmed bookings. - Manage itinerary updates, booking modifications, room changes, and operational requests. - Ensure every reservation remains accurate throughout the booking lifecycle. - Maintain proactive communication with advisors regarding any updates or changes. - Deliver exceptional service before client departure. - Coordinate value-added travel experiences including transfers, excursions, dining reservations, spa appointments, and other itinerary enhancements. - Personalize each itinerary to create memorable luxury experiences. - Identify opportunities to elevate every booking beyond accommodations alone. - Perform detailed quality assurance checks before itineraries are finalized. - Verify accommodations, transfers, dining reservations, and additional services. - Ensure accuracy across every booking component before advisor delivery. - Maintain UJV's luxury service standards throughout the booking process. - Deliver consistent service that encourages advisors to seek you out for future bookings. - Maintain accurate CRM records and follow-up activities. - Treat every interaction as an opportunity to strengthen advisor relationships and build trust. Qualifications - Passion for luxury travel and a genuine interest in Caribbean and Mexico destinations. - Previous experience in customer service, hospitality, sales, travel, or a client-facing role is preferred but not required. - Strong written and verbal communication skills in English. - Excellent organizational skills with exceptional attention to detail. - Ability to manage multiple priorities while maintaining accuracy. - Comfortable working in a fast-paced, queue-based environment. - Coachable mindset with a willingness to continuously learn and improve. - Strong problem-solving skills and a proactive approach to customer service. What You'll Learn - Caribbean and Mexico luxury hotels, destinations, seasonality, and product positioning. - B2B luxury travel sales and the Fora advisor ecosystem. - The complete booking lifecycle—from inquiry to post-booking servicing. - CRM best practices and professional pipeline management. - Luxury client consultation and destination matching. - UJV's standards for service excellence, quality control, and luxury travel execution. Who You Are - You're ambitious and excited to grow your career in luxury travel. - You enjoy building relationships and naturally earn people's trust through your communication and responsiveness. - You love learning, embrace feedback, and continuously look for ways to improve. - You understand that attention to detail isn't just important—it's essential when creating exceptional travel experiences. - You're energized by a fast-paced environment, can manage multiple priorities with confidence, and take pride in delivering outstanding service. - Most importantly, you genuinely love travel and are excited to become an expert in the destinations and experiences UJV offers. Why You'll Love This Role This is more than an entry-level position—it's the foundation for a long-term career in luxury travel sales. You'll receive hands-on training, work alongside experienced travel professionals, and develop the expertise needed to build lasting relationships with luxury travel advisors. Your success is based on the reputation you build, the knowledge you develop, and the exceptional experiences you help create for travelers around the world. If you're passionate about travel, motivated to learn, and ready to grow within a high-performance team, we'd love to meet you. LatAm-based candidates are welcome to apply. Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.

Role Description Great marketing isn't just about creative ideas—it's about flawless execution. As our Project Coordinator , you'll be the day-to-day owner of the marketing team's operating system, ensuring projects move efficiently from kickoff to completion while keeping everyone aligned along the way. This role isn't about building new processes from scratch. It's about maintaining and continuously improving the systems already in place, making sure workflows stay organized, deadlines are met, and projects never lose momentum. If you're someone who naturally brings order to complexity, enjoys keeping teams aligned, and loves seeing projects successfully cross the finish line, we'd love to meet you. Responsibilities - Project Coordination - Maintain the marketing team's project management system across Asana, Notion, and other operational tools, ensuring projects remain organized, visible, and up to date. - Coordinate project execution across Content, Social Media, Design, Email Marketing, Paid Media, and Co-op Marketing. - Maintain project timelines, ownership, priorities, dependencies, and deliverables across multiple concurrent initiatives. - Ensure campaign briefs, creative assets, approvals, and project handoffs are completed on time. - Workflow Management - Serve as the day-to-day owner of the marketing operating system, reinforcing established workflows and ensuring projects continue moving efficiently. - Monitor project health by following up on outstanding tasks, identifying bottlenecks, and escalating risks before they impact delivery. - Continuously recommend and implement incremental improvements that increase visibility, consistency, and team efficiency. - Maintain accurate documentation and project records to support scalable execution. - Cross-Functional Collaboration - Partner closely with Marketing, Design, Regional Teams, and other internal stakeholders to coordinate priorities and timelines. - Facilitate project kickoffs, status meetings, and follow-up sessions to ensure alignment across teams. - Communicate project progress, risks, and next steps clearly to both leadership and project stakeholders. - Support collaboration across multiple time zones while maintaining clear ownership and accountability. - Process Improvement - Help optimize project templates, workflows, and communication processes. - Identify opportunities to simplify coordination and improve team productivity. - Support the ongoing evolution of the marketing operating system as the department grows. - Leverage AI and productivity tools where appropriate to improve project coordination and operational efficiency. Qualifications - 2-4 years of experience in Project Coordination, Project Management, Marketing Operations, or a similar cross-functional role. - Bachelor's degree preferred, or equivalent practical experience. - Experience managing projects using Asana or comparable project management platforms such as Monday.com, ClickUp, Jira, or Trello. - Experience working with Notion or similar documentation platforms. - Strong project planning, workflow management, and documentation skills. - Experience coordinating multiple projects across cross-functional teams. - Excellent organizational skills with exceptional attention to detail. - Strong written and verbal communication skills in English. - Comfortable working in a fast-paced environment with multiple competing priorities. Bonus Points - Experience supporting marketing, creative, or agency teams. - Familiarity with campaign production or creative workflows. - Experience working with distributed or global teams. - Knowledge of Agile project management principles. - Experience using AI tools to improve productivity and project coordination. Who You Are - You're the person who notices when something is about to fall through the cracks—and fixes it before anyone else sees it. - You enjoy bringing structure to fast-moving environments and naturally keep projects organized without needing constant direction. - You communicate clearly, follow through on commitments, and aren't afraid to remind people of deadlines or ask the right questions to keep work moving. - You don't just manage tasks—you manage momentum. - Most importantly, you take pride in helping teams stay focused, aligned, and successful. Why You'll Love This Role - You'll play a central role in how our marketing team operates every day. - Working closely with the Head of Marketing and collaborating across multiple departments, you'll help ensure campaigns are delivered on time, communication stays clear, and projects move efficiently from idea to execution. - Your work will directly improve how the team collaborates, scales, and delivers exceptional marketing initiatives. - Latam-based candidates are welcome to apply. - Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.

Role Description At Ultimate Jet Vacations, marketing is more than launching campaigns—it's about building scalable systems that drive measurable business growth. We're looking for a Marketing Operations Specialist who will serve as the operational and analytical partner to our Head of Marketing. This role is responsible for turning strategy into execution by creating structure, improving processes, ensuring every campaign is measurable, and providing the insights needed to make smarter marketing decisions. If you enjoy bringing organization to complexity, love working with data as much as campaign planning, and naturally look for ways to improve how teams operate, you'll thrive in this role. Responsibilities - Strategic Partnership - Partner directly with the Head of Marketing to transform strategic initiatives into clear execution plans. - Develop campaign briefs, launch documentation, and marketing roadmaps. - Support annual and quarterly planning initiatives. - Conduct market and competitive research to support strategic decision-making. - Prepare executive presentations, reporting packages, and business recommendations. - Continuously identify opportunities to improve operational efficiency and marketing performance. - Campaign Planning & Operations - Own campaign planning from concept through launch readiness. - Develop campaign briefs, timelines, and success metrics. - Coordinate cross-functional campaign execution across multiple teams. - Maintain marketing calendars and planning documentation. - Ensure campaigns are fully prepared before execution begins. - Marketing Analytics & Reporting - Build and maintain marketing dashboards in Tableau. - Monitor campaign performance and marketing KPIs. - Develop executive reporting that clearly communicates business performance. - Analyze trends, identify opportunities, and recommend improvements based on data. - Present insights that help leadership make informed business decisions. - Marketing Attribution & Measurement - Own campaign tracking standards and attribution processes. - Maintain UTM governance across all marketing initiatives. - Measure marketing influence throughout the customer journey. - Evaluate campaign effectiveness and recommend optimization strategies based on performance. - Marketing Systems - Support campaign setup and reporting within HubSpot. - Maintain marketing reporting infrastructure and dashboard accuracy. - Perform quality assurance before campaign launches. - Troubleshoot system issues and recommend improvements to marketing technology and workflows. - Co-Op Marketing Operations - Manage operational execution of the co-op marketing program. - Build and maintain partner calendars and deliverables. - Track partner commitments and fulfillment. - Coordinate execution across internal stakeholders. - Create partner reporting and performance recaps. - Identify opportunities to improve both partner experience and program performance. - Process Improvement & Innovation - Build and maintain marketing SOPs and documentation. - Standardize planning, reporting, and campaign processes. - Improve departmental workflows through automation and scalable systems. - Leverage AI tools to streamline reporting, campaign planning, documentation, and operational efficiency. - Continuously research emerging technologies and recommend innovative solutions that improve how the marketing team operates. Qualifications - 3-5 years of experience in Marketing Operations, Marketing Analytics, Campaign Management, or a similar cross-functional marketing role. - Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent practical experience). - Advanced HubSpot experience, including campaigns, reporting, dashboards, campaign objects, and marketing analytics. - Experience building reports and dashboards using Tableau or a similar business intelligence platform. - Strong understanding of Google Analytics 4, marketing attribution, and UTM tracking. - Experience developing campaign briefs and managing cross-functional marketing initiatives. - Advanced Excel and/or Google Sheets proficiency. - Experience with Asana or similar project management software. - Strong analytical skills with the ability to transform marketing data into actionable business recommendations. - Excellent written and verbal communication skills. - Comfortable leveraging AI tools such as ChatGPT, Claude, Gemini, or similar technologies to improve productivity and workflows. - Full professional proficiency in English, both written and verbal. Bonus Points - Experience in luxury travel, hospitality, or tourism. - Experience with marketing automation platforms beyond HubSpot. - Familiarity with SQL or business intelligence concepts. - Experience designing operational processes for growing marketing teams. - Experience implementing AI-powered workflows or automation solutions. Who You Are - You naturally bring structure where others see complexity. - You enjoy building systems that help teams work smarter, not harder. - You're equally comfortable discussing campaign strategy with leadership and diving into dashboards to understand performance. - You don't wait for someone to ask for a report—you proactively identify trends, opportunities, and potential risks before they become problems. - You're highly organized, detail-oriented, and enjoy coordinating multiple moving pieces without losing sight of the bigger picture. - Most importantly, you're passionate about helping marketing become more strategic, measurable, and operationally excellent. Why You'll Love This Role This role sits at the center of the Marketing organization, partnering directly with the Head of Marketing and collaborating across nearly every department at UJV. You'll help shape how marketing operates, improve decision-making through better data, introduce AI-powered efficiencies, and build scalable processes that enable the team to execute at a higher level. If you love combining strategy, operations, analytics, and technology into one impactful role, we'd love to meet you. LatAm-based candidates are welcome to apply. Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.

Role Description At Ultimate Jet Vacations, we don't believe data should sit inside dashboards waiting to be discovered. We're looking for a Business Intelligence Analyst who can transform complex commercial data into clear, actionable insights that help our leaders make faster and smarter decisions. This isn't a report-building role. It's a strategic business partner role. You'll work closely with our Head of Commercial Strategy and department leaders across Sales, Marketing, Finance, and Operations to uncover trends, identify opportunities, challenge assumptions, and proactively bring insights to the table before anyone asks for them. If you're naturally curious, enjoy solving business problems with data, and love telling the story behind the numbers, we'd love to meet you. Responsibilities - Own and continuously improve our core Tableau dashboards across Sales, Gross Profit, Agent Performance, Regional Performance, Marketing, and Luxury Travel. - Partner with department leaders to review performance, identify trends, uncover opportunities, and translate data into meaningful business conversations. - Proactively identify GP leakage, negative-margin bookings, underperforming agents, operational inefficiencies, and emerging commercial trends, providing recommendations for improvement. - Prepare and maintain the weekly Commercial Reporting package, ensuring leadership has accurate and actionable metrics for strategic meetings. - Maintain the integrity of our commercial data model, Tableau environment, and data dictionary while collaborating closely with the Technology team. - Design thoughtful ad hoc analyses that help answer strategic business questions—not simply produce reports. - Improve data accessibility by empowering department leaders to confidently self-serve key dashboards and metrics. - Research, design, and implement AI-powered analytical solutions using Large Language Models (Claude preferred) to automate repetitive reporting and accelerate decision-making. - Continuously look for opportunities to improve reporting processes, dashboard usability, and overall data quality across the organization. Qualifications - 2-4 years of experience in Business Intelligence, Data Analytics, Commercial Analytics, or a similar analytical role. - Bachelor's degree in Business, Economics, Statistics, Computer Science, Data Analytics, or a related field. - Advanced experience with Tableau. - Strong SQL skills. - Excellent Excel and/or Google Sheets proficiency. - Experience designing dashboards focused on business decision-making rather than simply displaying metrics. - Strong understanding of data modeling and data visualization best practices. - Experience working with AI tools or Large Language Models (Claude preferred). - Ability to communicate complex analytical findings in a clear, simple, and business-friendly way. - Full professional proficiency in English, both written and verbal. Requirements - Experience with Python for data analysis or automation. - Experience with HubSpot reporting. - Experience within the travel, hospitality, or luxury industries. - Experience building AI automations or analytical workflows. Who You Are - You don't wait for someone to ask for a report; you already noticed the trend. - You're naturally curious and love digging beneath the surface to understand why something is happening. - You enjoy partnering with business leaders, asking thoughtful questions, and helping them make better decisions through data. - You see dashboards as conversation starters, not finished products. - You're constantly looking for ways to improve processes, automate repetitive work, and make data easier for everyone to understand. - Most importantly, you care about business outcomes just as much as the numbers behind them. Why You'll Love This Role - You'll work directly with company leadership and have a real impact on commercial strategy. - Instead of spending your days building endless reports, you'll influence decisions across multiple departments, improve how the business uses data, and help shape the future of analytics and AI at Ultimate Jet Vacations. - If you enjoy turning data into action, challenging assumptions, and building solutions that make everyone's job easier, this role is for you. - LatAm-based candidates are welcome to apply. - Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.

Role Description Our team is growing, and we're looking for a detail-oriented and proactive Luxury Concierge to join us! This role plays a critical part in creating unforgettable travel experiences by supporting our luxury travel advisors and ensuring smooth bookings and services for our clients. Your expertise will directly contribute to seamless travel itineraries, from pre-booking through final quality checks. You Will: - Pre-Booking & Confirmation: - Build itineraries to UJV standards and act as the main client contact post-booking. - Provide essential travel details (guides, packing lists, visas). - Manage client inquiries via email and phone to ensure prompt, accurate resolution. - Concierge Services: - Work alongside the Luxury Travel Advisor to coordinate personalized travel arrangements, including excursions, transfers, dining, spa treatments, and other itinerary specializations. - Ensure all bookings align with client preferences and update itineraries as needed. - Quality Control: - Perform multiple quality checks on all bookings (flights, accommodations, transfers) to ensure accuracy and a smooth guest experience. - Prepare and deliver final travel documents to clients or advisors. - Service-First Approach: - Maintain a service-first mindset, staying up-to-date with travel recommendations and ensuring every client request is addressed efficiently to meet or exceed expectations. - Project & Document Management: - Keep travel guides, vendor databases, and additional resources like dining guides up-to-date, contributing to enhanced client experiences and maintaining service excellence. - Perform additional tasks assigned by the manager and/or their designees. Qualifications - 2+ years of luxury travel experience, whether through a luxury agency or a DMC (Destination Management Company). - Native English fluency, both written and spoken, with excellent email etiquette. - Experience using reservation management systems as well as Google Drive applications (Doc, Sheets, etc). - Detail-oriented, with a passion for managing intricate bookings and travel logistics. - Strong interpersonal and customer service skills, with a service-first mindset. Benefits - Industry-leading compensation package. - Supportive work environment that encourages professional growth and development.

Role Description Join the Ultimate Jet Vacations team as a Quality Control Associate, where your attention to detail and efficient communication skills will play a pivotal role in ensuring smooth vendor payment processes and maintaining high-quality standards for our valued clients. Working in collaboration with both the Reservation and Accounting teams, you will be a key contributor in ensuring that vendor payments are prepared accurately and in adherence to contractual terms. - Reconcile CRM and Accounting System data, meticulously gathering invoices and conducting quality control checks to match statements with in-house funds. - Collaborate closely with the Quality Assurance team to ensure effective and precise execution of tasks. - Foster effective internal communication with Reservation agents to validate post-booking changes. - Maintain open and productive communication with our trusted suppliers as and when required. - Take ownership of supplier communication, addressing any discrepancies on invoices with confidence and professionalism (after receiving comprehensive training). Qualifications - 2+ years of valuable experience in quality assurance or accounting. - Sound understanding of basic to moderate accounting principles. - Previous experience within the Hospitality and/or Travel industry preferred. - Keen eye for attention to detail & proactive in resolution outreaches. - Full English proficiency both in written and verbal communication. - Exceptional and timely written communication skills, both when collaborating within the internal team and when interacting with external suppliers. - LatAm-based candidates are welcome to apply. Requirements - Candidates located outside the United States will be engaged under an independent contractor agreement. - Responsible for managing your own social security and taxes in accordance with the regulations of your home country. - Please take this into consideration before applying.

Role Description As Europe Product Coordinator, you own the operational layer that keeps UJV's European hotel and ground portfolio live, accurate, and growing. That means: - Contract renewals - Rate grid integrity - Partner onboarding - Hands-on support for the PD Manager You bring real knowledge of the European travel landscape: the hotels, the DMCs, the wholesalers. You're equally comfortable in Excel and on a vendor call. If you need a task list to stay productive, this role is not for you. Qualifications - 1–3 years in a B2B travel environment — wholesale, DMC, or tour operator. - Working familiarity with luxury European hotels, DMCs, and ground operators across key destinations. - Hands-on understanding of wholesale travel mechanics — contracts, allocations, rate grids, and overrides. - Proficiency in Excel and CSV-based rate structures. - Comfortable leading vendor calls, handling partner queries, and resolving issues without escalation. - Strong follow-through across multi-stream workloads. Requirements - Serve as the day-to-day operational contact for European hotel and ground partners. - Lead the administrative and operational onboarding of new hotel properties into the UJV portfolio. - Support the growth of curated ground services — including private tours, transfers, and bespoke experiences. - Own CSV and Excel rate grid management for ground product. - Coordinate year-over-year renewal of hotel and ground agreements. - Conduct targeted price benchmarking against competing wholesalers and OTAs. - Generate reports, maintain organized file structures, and manage Asana task queues for ground operations. Benefits - Independent contractor agreement for candidates located outside the United States. - Responsibility for managing your own social security and taxes in accordance with the regulations of your home country. What Success Looks Like At 90 Days: - All active hotel and ground rate grids are accurate, complete, and filed correctly. - You have independently handled partner calls and resolved operational queries without escalation. - Asana ground task queues are managed with zero overdue items. - You know the active European portfolio well enough to field basic product questions from the sales team. At 6 Months: - Annual contract renewals are in progress or completed ahead of schedule, with no lapses. - At least one new hotel or ground operator is onboarded through your coordination. - The PD Manager relies on you to own the operational layer. - You have contributed meaningfully to at least one FAM or webinar execution.

Title: Content Marketing Lead Location: Remote (United States) Department: Marketing Job Description: The Mission: Breathtaking Destinations. Human Expertise. We're not looking for a content writer. We're looking for a Content Strategist and Storytelling Architect who understands how to turn expertise into influence, content into engagement, and engagement into business growth. Your mission is to make UJV the most trusted resource in the travel advisor community. You will create the content engine that educates, inspires, and activates advisors across every stage of their journey, proving that when advisors partner with UJV, they're partnering with the most knowledgeable and trusted experts in luxury travel. You understand that great content doesn't exist to fill a calendar. It exists to build trust, drive action, and create measurable business impact. What You'll Own 1. The Advisor Education Engine You will build and lead UJV's content ecosystem across websites, blogs, destination guides, webinars, thought leadership, email content, and advisor resources. Your goal is to position UJV as the go-to source for luxury travel expertise across Africa, Europe, and the Tropics. 2. Multi-Brand Content Strategy You will own the content strategy for the UJV Master Brand while developing tailored content approaches for UJV Africa, UJV Europe, and UJV Tropics. You'll ensure every piece of content supports regional priorities while reinforcing the broader UJV brand. 3. Editorial Leadership & Content Operations You will own the editorial calendar and content pipeline, ensuring the right content is created, distributed, and optimized at the right time. You'll establish scalable systems and workflows that allow content production to grow alongside the business. 4. Content Performance & Attribution You won't measure success by content volume alone. You'll understand how content influences website traffic, advisor engagement, webinar participation, lead generation, and business growth. You'll connect content performance to measurable outcomes and continuously optimize based on data. 5. AI-Powered Content Innovation We leverage AI to move faster and smarter. You'll integrate AI tools into research, ideation, content production, optimization, and workflow management while ensuring the final output remains human, strategic, and aligned with the UJV brand voice. Who You Are (The "Content Architect" DNA) - The Strategic Storyteller You understand how to transform business priorities into compelling content. You don't create content for content's sake—you create content that educates, engages, and drives action. - The Editorial Leader You have experience owning content strategy, not just content creation. You know how to manage editorial calendars, content pipelines, contributors, and publishing schedules while maintaining quality and consistency. - The Audience Expert You know how to create content that solves real problems and answers real questions. You understand how to build trust through education and how to create resources that audiences genuinely value. - The Data-Driven Marketer You care about performance as much as creativity. You understand attribution, reporting, SEO, engagement metrics, conversion pathways, and how content contributes to the customer journey. - The Cross-Functional Collaborator You thrive working across marketing, sales, product, regional teams, and leadership. You can gather insights from multiple stakeholders and turn them into cohesive, strategic content initiatives. - 5–8 Years of Results You've successfully built, managed, and optimized content programs that support brand awareness, audience engagement, lead generation, and business growth. Technical Must-Haves - Expertise in content strategy development and editorial planning. - Experience owning and managing editorial calendars and content pipelines. - Strong experience with HubSpot or similar marketing automation platforms. - Deep understanding of content attribution, UTM tracking, campaign reporting, and performance measurement. - Experience creating and optimizing content across websites, blogs, email campaigns, webinars, social media, and SEO initiatives. - Strong understanding of SEO content strategy and organic growth principles. - Experience with website CMS platforms, landing page creation, and content publishing workflows. - Exceptional long-form and short-form copywriting skills. - Ability to connect content performance to business outcomes and marketing objectives. - Experience leveraging AI tools to improve content quality, efficiency, research, and production workflows. - Native-level English with exceptional written communication skills and strong editorial judgment. Why You'll Love It Here - Culture First Our people are our priority. You'll be joining a team that values collaboration, innovation, and ownership. - Strategic Ownership You'll own and shape the content strategy behind one of the fastest-growing luxury travel brands in the industry, with the freedom to build systems, processes, and programs that create lasting impact. - Global Impact Your work will influence how thousands of travel advisors learn about, engage with, and sell some of the world's most extraordinary destinations across Africa, Europe, and the Tropics. LatAm-based candidates are welcome to apply. Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.

• You are the vital link between a finalized itinerary and flawless client travel. • Supporting luxury travel experiences, you bring each trip to life by meticulously verifying every operational detail, confirming supplier arrangements, and ensuring clients are fully prepared and confident for their journey. • Your work directly supports both the Africa Travel Specialists and in-country teams, ensuring the highest standards of accuracy, seamlessness, and luxury service delivery. • Receive finalized itineraries from the Destination Specialists and initiate all post-confirmation steps. • Collaborate closely with in-country partners to verify transfer schedules, guide assignments, room allocations, activity bookings, and supplier confirmations. • Ensure all guest preferences—rooming, bed configurations, dietary needs, special celebrations—are accurately confirmed with suppliers. • Validate all transfer logistics, including ground and air, ensuring they align with the latest flight schedules and on-the-ground conditions. • Create polished, detailed travel documents including daily itineraries, confirmed bookings, supplier contacts, and travel vouchers. • Include tailored packing lists, health & safety guidelines, and destination tips to ensure clients feel fully informed and prepared. • Provide clear, up-to-date guidance on visa and entry requirements for all countries in the itinerary. • Review international flight details to ensure seamless integration with the planned itinerary, including early arrivals or late departures. • Serve as the main point of contact for client questions as travel approaches. • Lead final travel document reviews to address any last questions and ensure clients feel confident. • Resolve any last-minute changes or discrepancies prior to departure. • Keep complete and current records of supplier confirmations, payments, and client details in internal systems. • Audit bookings to confirm accurate billing and payment statuses. • Maintain vendor databases, dining guides, and other internal resources to support operational excellence.