Role Description Bridge's insurance billing engine is what lets telehealth companies go in-network in 30 days instead of years, and that engine runs on the accuracy and speed of our revenue cycle team. As a Revenue Cycle Specialist, you'll sit at the center of that operation, working every stage of the billing lifecycle from eligibility verification through collections. You'll report to the Manager of Revenue Cycle and own a mix of hands-on billing work and direct partner support, helping our Partners' patients navigate insurance eligibility and claims questions with the same clarity and confidence Bridge brings to the rest of the platform. If you know RCM cold and want to apply that expertise somewhere the volume, the stakes, and the pace are all real, this is the role. Responsibilities - Perform RCM functions as assigned or queued, including eligibility verification, charge entry, claim submission, payment posting, collections and credits, and denied/rejected claims. Work toward collection goals and maintain KPIs within the billing system. - Serve as a go-to resource on insurance billing best practices, helping other staff apply sound revenue cycle management within a telehealth setting. - Identify and resolve issues affecting reimbursement from payers and patients. Spot opportunities to reduce A/R and increase revenue, and act on them quickly. - Identify problem areas and patterns encountered across teams or departments and communicate findings to management so they can be addressed at the source. - Staff support queues and deliver exceptional customer service to Partners, assisting patients directly with insurance eligibility and claim inquiries. - Maintain fluency in the tools that power revenue cycle management, including billing systems, EMRs, internal portals, team communication tools, clearinghouses, credit card systems, bank transactions, and patient communication platforms. Adapt quickly as assignments shift to maximize financial impact. Requirements - 2+ years of experience verifying insurance eligibility and creating, submitting, and posting professional claims within a healthcare setting. - Strong knowledge of CPT, HCPCS, and ICD-10 codes, plus HIPAA regulations. - Understanding of NPI, taxonomy, and electronic claim submission requirements. - In-depth understanding of insurance A/R, with the ability to read and interpret ERA/EOB/EOPs. - Experience with Candid or an equivalent billing system preferred; experience with 270/271 X12 files (real-time eligibility) preferred. - Intermediate knowledge of revenue cycle processes, best practices, and insurance coverage guidelines. - Self-motivated and able to work autonomously, multitask, and switch focus quickly. - Strong organizational skills, attention to detail, and the judgment to meet deadlines independently. - Excellent written, verbal, and customer service communication skills. Benefits - Work at the operational core of a platform processing insurance billing for telehealth companies nationwide. - Direct, visible impact on collection goals and A/R: your work shows up in the numbers. - Exposure to the full RCM lifecycle across a fast-growing, venture-backed health tech company. - Collaborative team environment with a clear path to grow your revenue cycle expertise. - Competitive salary, benefits, and equity. Given Bridge's funding and stage, we heavily value the potential upside from equity.

Role Description The Senior Clinical Billing Specialist is an area expert, works under general direction, and is responsible for research, analysis and resolution of physician and hospital accounts. This position works directly with patients, providers, insurers, departments, and other staff in researching complex accounts, analyzing various information, and reviewing procedures and regulations to resolve issues. The Senior Clinical Billing Specialist will: - Review reports and monitor the status of accounts. - Recommend changes in operating procedures and policies. - Practice best methods to complete billing activities. - Ensure compliance with HIPAA regulations including patient confidentiality. - Demonstrate excellent verbal and written communication skills. - Be detail oriented and possess basic mathematical skills. Qualifications - High School diploma/GED plus five (5) years of experience in a healthcare revenue cycle related or bookkeeping function. - OR Associate’s degree in a related field plus three (3) years of experience in a healthcare revenue cycle related function. - OR Bachelor’s in a related field plus one (1) year of experience in a healthcare revenue cycle related function or equivalent combination of education and experience. - Must possess excellent verbal and written communication skills and the ability to maintain professional standards at all times. Requirements - Knowledge of EPIC billing system (preferred). - Experience in medical customer service, medical account review or analyzing insurance claims (preferred). Benefits - Health: Medical, Dental and Vision plans available for qualifying staff and family. - Holiday, Vacation and Sick Leave. - Education discount for staff and dependents (undergraduate only). - Retirement: Up to 10% matched contribution from UAMS. - Basic Life Insurance up to $50,000. - Career Training and Educational Opportunities. - Merchant Discounts. - Concierge prescription delivery on the main campus when using UAMS pharmacy. Additional Information - Investigate account balances and cause for non-payment, initiating claim adjustments, and re-submitting a clean claim to the payer or billing to patient. - Complete appeals within established time frame to avoid write offs. - Identify root cause of denials and create optimal solutions to prevent future denials; compose appeal letters for accounts denied and obtain necessary documentation. - Complete cash reconciliation. - Assist patients with billing, service and insurance questions; discuss accounts by phone and/or other electronic means to address concerns, verify insurance is properly billed and financial assistance posted. - Update systems with insurance or patient demographic corrections; verify new insurance information with payers; submit/resubmit claims. - Accept payments and post to the account systems. - Assist collection agencies to ensure uninterrupted self-pay collections. - Set up payment plans, post payments, and complete end of day processing. - Read, analyze and interpret contract documents. - Prepare records, reports, summaries, analyses, evaluations, and recommendations; develop statistical data. - Provide assistance to other department regarding insurance policies, collection processes, and billing. - Document encounters and action in appropriate systems. - Demonstrate integrity, innovative thinking, and make an active contribution to the success of the organization. - Comply with policy and procedures, confidentiality, and HIPAA policies and requirements. - Perform other duties as assigned.

Role Description The Senior Clinical Billing Specialist is an area expert, works under general direction, and is responsible for research, analysis and resolution of physician and hospital accounts. This position works directly with patients, providers, insurers, departments, and other staff in researching complex accounts, analyzing various information, and reviewing procedures and regulations to resolve issues. The Senior Clinical Billing Specialist will: - Review reports and monitor the status of accounts. - Recommend changes in operating procedures and policies. - Practice best methods to complete billing activities. - Remain compliant with HIPAA regulations including patient confidentiality. - Demonstrate excellent verbal and written communication skills. - Be detail oriented and possess basic mathematical skills. Qualifications - High School diploma/GED plus five (5) years of experience in a healthcare revenue cycle related or bookkeeping function. - OR Associate’s degree in a related field plus three (3) years of experience in a healthcare revenue cycle related function. - OR Bachelor’s in a related field plus one (1) year of experience in a healthcare revenue cycle related function or equivalent combination of education and experience. - Must possess excellent verbal and written communication skills and the ability to maintain professional standards at all times. Requirements - Knowledge of EPIC billing system (preferred). - Experience in medical customer service, medical account review or analyzing insurance claims (preferred). Benefits - Health: Medical, Dental and Vision plans available for qualifying staff and family. - Holiday, Vacation and Sick Leave. - Education discount for staff and dependents (undergraduate only). - Retirement: Up to 10% matched contribution from UAMS. - Basic Life Insurance up to $50,000. - Career Training and Educational Opportunities. - Merchant Discounts. - Concierge prescription delivery on the main campus when using UAMS pharmacy.

Role Description We are expanding our remote operations team and seeking a highly organized Travel Logistics Specialist to oversee booking coordination, scheduling management, and reservation accuracy for our clients. This role plays a key part in ensuring every detail is confirmed, documented, and executed smoothly from inquiry to final confirmation. The ideal candidate is proactive, detail-driven, and confident managing multiple timelines while maintaining clear and professional communication. This is a fully remote opportunity designed for someone who thrives in structured systems and values precision. What You'll Do: - Coordinate reservations, booking timelines, and scheduling logistics - Review confirmations to ensure accuracy and completeness - Communicate with clients to gather required information and provide updates - Track pending items and proactively follow up on outstanding details - Maintain organized digital records within established systems - Ensure a seamless handoff between inquiry, booking, and confirmation stages Qualifications - Strong organizational and time-management skills - Clear, professional written and verbal communication - Ability to manage multiple client timelines simultaneously - Comfortable working independently in a remote environment - Tech-comfortable and confident navigating online booking platforms - Customer service, scheduling, or administrative experience (preferred, not required) Requirements - Must be a citizen of the United States, United Kingdom, Mexico, Spain, Australia, or LATAM. Benefits - Fully remote flexibility - Structured training and ongoing mentorship - Access to established systems and operational support - Clear pathway for growth within a supportive team environment