Guardant Health

• Perform duties of a Client Services Associate II • Act as Lead when Leadership is unavailable (out of office or outside of shift time) making appropriate decisions • Ensure that the team’s daily performance is in accordance with expected KPI’s • Responsible for troubleshooting and responding to or resolving team escalations and questions • Assist in audits of Client Concerns and Complaints to ensure proper documentation and follow-through • Assist with NCRs, DARs, PHI disclosures, and CAPAs, as directed by Leadership • Assist with creating and maintaining SOPs, training materials, work instructions, and website content • Support Quality Assurance & Training as directed by Leadership • Lead or assist with departmental projects, UAT, or data requests, as directed by Leadership • Other tasks/administrative duties as needed

• Support day-to-day operations of the privacy program, including policy implementation, training, and awareness initiatives • Conduct and assist with privacy impact assessments (PIAs/DPIAs) and data mapping activities • Help maintain and update records of processing activities (ROPA) and data inventories • Review and triage data subject rights requests (e.g., access, deletion, correction) in compliance with global regulations • Partner with Legal and Security teams on incident response, including potential data breaches and risk assessments • Assist in drafting and maintaining privacy notices, internal policies, and procedures • Support vendor lifecycle activities, including privacy and data protection reviews, contract negotiation support (e.g., data processing agreements, data use terms), and ongoing monitoring of third-party data handling practices • Monitor evolving privacy regulations and provide summaries of key developments • Collaborate with cross-functional stakeholders to embed privacy by design into products, clinical studies, and data initiatives • Track and report on privacy program metrics and compliance activities

• Design, implement, operate, and continuously improve enterprise security tools across Endpoint, Cloud, Identity, Network, SaaS, Vulnerability Management, Logging, and Response platforms. • Oversee and optimize Managed Detection and Response (MDR), as well as Security Orchestration, Automation, and Response (SOAR), capabilities and related integrations. • Serve as a technical owner for SIEM operations. • Develop, tune, and maintain high-value Threat Detection content. • Analyze security events, threat intelligence, and attacker tradecraft. • Support and participate in Incident Response activities. • Manage threats from AWS and cloud-native environments. • Build dashboards, metrics, and reports to measure Security Tool health, detection coverage, Vulnerability Management posture, Incident Response effectiveness, and overall security program maturity.

• Build and maintain strong, professional relationships with KOLs across academic and community settings. • Engage KOLs in scientific dialogue to deepen understanding of the company’s technologies and products. • Develop, refine, and present scientific content (slides, abstracts, and data summaries) to external audiences. • Lead presentations at regional meetings, CME events, and scientific forums. • Act as a trusted scientific resource for Sales, Marketing, and Market Access teams.

• Oversee daily front-end revenue cycle operations, including patient registration, billing data entry, insurance verification, eligibility validation, and financial case management workflows • Supervise intake triage operations, including incoming calls, emails, escalations, correspondence, and issue resolution support • Ensure accurate review and processing of patient demographics, insurance information, diagnosis codes, associated documentation, and payer selection prior to claim submission • Monitor operational queues, productivity, quality metrics, and departmental SLAs to support timely workflow completion and clean claim readiness • Support front-end denial prevention efforts by identifying and resolving eligibility discrepancies, payer issues, registration inaccuracies, and front-end claim edits or rejections • Provide leadership oversight and workflow support for on-site and offshore/BPO operational teams • Serve as a subject matter expert for payer interpretation, insurance verification workflows, payer portals, Medicare, Medicaid, commercial plans, IPA routing, and self-pay processes • Manage escalated operational issues and collaborate with cross-functional departments to support reimbursement readiness and workflow resolution • Audit front-end operational activities to ensure compliance with payer requirements, internal workflows, and documentation standards • Monitor payer trends, workflow gaps, and reimbursement-related issues to support continuous operational improvement initiatives • Partner with Training, Quality, Systems, Prior Authorization, Post-Billing, and Revenue Cycle Leadership teams to improve workflow efficiency, operational performance, and staff development • Coach, mentor, and support employees

• Uncover potential new business using analytical insights. • Consistently meet or exceed sales goals through virtual prospecting. • Build strong relationships virtually with healthcare providers. • Utilize data from internal resources to support business plans. • Provide in-depth product knowledge and training to primary care practices. • Maintain exceptional customer service standards by resolving issues proactively. • Ensure adherence to company policies and manage multiple projects.

• Facilitate prior authorization request process • Manage day-to-day activities of authorization team • Monitor authorization requests inventory • Assist in reimbursement appeals process • Provide coaching and guidance to authorization team

• Lead the planning, execution, and oversight of assigned clinical studies from study start-up through closeout, ensuring compliance with Good Clinical Practices (GCP), ICH guidelines, applicable regulatory requirements, study protocols, and company SOPs. • Partner cross-functionally with Medical Affairs, Data Management, Clinical Operations, Regulatory Affairs, Client Services, Finance, Legal, and external vendors to achieve study objectives and timelines. • Oversee and manage CROs, vendors, and investigational sites, including oversight visits, site payment management, and review and approval of monitoring visit reports, as applicable. • Manage study timelines, enrollment metrics, vendor performance metrics, study budgets, and vendor payments. • Proactively identify operational risks, enrollment challenges, and execution barriers, implementing mitigation strategies to ensure successful study completion. • Collaborate with Legal and investigational sites to support contract and budget negotiations and ensure study activities remain within approved scope and financial objectives. • Lead study team meetings and provide regular updates to stakeholders and senior management on study progress, risks, and key milestones. • Contribute to the development and review of study-related documents, including protocols, informed consent forms, laboratory manuals, study plans, site training materials, and SOPs. • Support data review, database lock activities, clinical study reports, regulatory submissions, inspections, and audit readiness efforts. • Ensure appropriate site training and ongoing support to investigators and study personnel, promoting protocol compliance and high-quality study conduct. • Oversee sample management activities and coordinate closely with Clinical Operations to ensure timely and accurate processing of study specimens. • Review and approve study-related invoices and expenditures, ensuring alignment with approved budgets and financial goals.

• CSA is responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients, while demonstrating a positive and professional image for Guardant Health at all times • Contribute to volume growth in the territory by resolving cases quickly with a sense of urgency • Work in a team environment and contribute to the department and company goals • Keep precise and clear documentation of all email, fax, phone communications and follow-up activities • Adhere to Standard Operating Procedures (SOP’s) pertaining to data entry and data verification requirements • Enter and qualify new customer information into Salesforce.com and LIMS • Contact physicians and other medical personnel to obtain missing information required to complete the order entry process • Partner with the Clinical lab to ensure client information is correctly entered • Send/re-send patient reports as requested by the customers • Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members • Assist with other administrative duties as assigned based on Company needs • Assist with kit ordering, coordinating Offsite Phlebotomy Services as needed • Communicate to clients, patients and sales team using Salesforce (CRM) and other integrated software platforms • Achieve team and individual goals and monitor personal metrics • Use problem solving skills to resolve customer complaints and escalated situations • Demonstrate flexibility and adaptability in a fast-paced dynamic environment

Title: Clinical Quality Engineer II Location: Redwood City, CA Job Description: Company Description Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook. Position Summary: The Clinical Quality Engineer II plays an integral role on the Quality team and supports the company's compliance activities with CLIA, CAP, ISO 15189, NYSDOH, and applicable state requirements. This individual also supports the company’s quality activities that comply with the FDA’s Quality System Regulation and ISO 13485 . The Clinical Quality Engineer II works closely with a variety of departments to support quality activities and identify opportunities for continual improvement. Essential Duties and Responsibilities: - Support quality activities as it relates to the clinical laboratory, including activities related to pre-analytical, analytical and post analytical phases - Support issues arising in the clinical laboratory and work closely with Clinical Operations to determining root cause and potential preventative/corrective actions - Assists with creating good laboratory processes and assists with issue resolution. - Assist with verification and validation testing and troubleshooting activities. - Maintain quality metrics required for management review - Provides guidance on Change Control activities. - Coordinate proficiency testing program - Review and improve standard operating procedures / other QMS documentation as needed - Ensures required LDT requirements are completed prior to product transfers and product launches - Participate in inspection readiness activities - Coordinate proficiency testing program activities - Represent Quality at cross functional meetings - Report and document all concerns of test quality and/or safety to the Supervisor or Safety Officer, as applicable. - Ensure that all policies, procedures, and records are reviewed and approved - Execute special projects as assigned Qualifications: - M.S. degree or higher in a relevant field with 0–2 years of related experience or a B.S. degree in Chemistry, Biology, Engineering, or a related scientific discipline with 2+ years of quality experience in the Life Sciences industry - Experience in compliance with quality standards in a regulated Molecular laboratory (e.g. CLIA, CAP, NYSDOH, etc.) - Effective verbal and written communication skills and ability to share and receive information from all levels of the organization throughout various departments - Ability to constructively challenge concerns and engage in transparent conversations - Ability to work effectively in a team environment and build strong working relationships - Ability to successfully balance and prioritize multiple ongoing projects/tasks in a fast-paced, deadline driven environment - Ability to identify, analyze and solve problems with minimal direction and escalate concerns to management - Proven attention to detail and accuracy - Effective organizational skills - High degree of initiative and self-motivation - Drive for results and continual improvement – Ensure procedures and processes are in place that lead to the delivery of quality results and continually assess their effectiveness to drive continual improvement Work Environment: - Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time. AI & Digital Fluency - Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work. Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients. The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need. Primary Location: Redwood City, CA Primary Location Base Pay Range: $91,100 - $125,300 Other US Location(s) Base Pay Range: $77,435 - $106,505 If the role is performed in Colorado, the pay range for this job is: $81,990 - $112,770 Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time. Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952). Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All your information will be kept confidential according to EEO guidelines. To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants. Please visit our career page at: http://www.guardanthealth.com/jobs/