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Teleperformance

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Logistics Specialist

Logistics SpecialistGeneralFull TimeRemoteSeniorTeam 10,001+Since 1978H1B No SponsorCompany SiteLinkedIn

Location

Malaysia

Posted

3 days ago

Salary

0

Seniority

Senior

High SchoolEnglish

Job Description

Logistics Specialist

Teleperformance

• Review and process logistics-related cases in accordance with company policies and standard operating procedures. • Investigate shipment issues, service requests, and operational discrepancies to identify root causes and recommend appropriate resolutions. • Verify shipment information, delivery records, and supporting documentation to ensure data accuracy. • Monitor logistics workflows and provide timely updates to internal stakeholders. • Collaborate with cross-functional teams to resolve logistics, transportation, and fulfillment-related concerns. • Maintain accurate records of case activities, investigations, and resolutions. • Ensure compliance with quality standards, operational guidelines, and service level agreements (SLAs). • Identify trends and recurring issues, escalating complex cases when necessary. • Contribute to process improvement initiatives to enhance operational efficiency and customer satisfaction. • Perform other logistics and operational support duties as assigned.

Job Requirements

  • Minimum SPM, Diploma, or Bachelor's Degree in any discipline.
  • Fresh graduates are encouraged to apply.
  • Relevant experience in logistics, supply chain, customer service, or operations is an added advantage.
  • Excellent command of English (spoken and written).
  • Strong analytical and problem-solving skills.
  • Excellent attention to detail and ability to handle large volumes of information accurately.
  • Good communication and interpersonal skills.
  • Proficient in Microsoft Office applications and comfortable learning new systems.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Willing to work on rotational shifts, weekends, and public holidays (if required).

Benefits

  • None specified

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