The Opportunity As a Customer Data Platform (CDP) Strategy & Digital Personalization Director, CDP (Customer Data Platform) you will play a pivotal role with CDP implementation & oversight. Your work will involve developing strategies to refine technology use, improve employee experiences, and enhance customer engagement, creating an environment where people and technology thrive together. As a Director, you will set the strategic direction and lead business growth efforts, making impactful decisions while overseeing multiple projects. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are foundational to our success. You will cultivate potential in others and actively collaborate across the PwC Network, leveraging our collective strength to amplify client satisfaction. Responsibilities - Leading digital personalization, MarTech, and/or CDP initiatives - Driving audience segmentation, customer journey orchestration, and cross-channel activation strategies - Shaping platform roadmaps and implementation strategies; - Translating business objectives into scalable digital solutions; - Leading complex initiatives across business and technical teams; - Understanding of customer data strategy, integrations, and activation workflows; and, - Influencing strategic direction across multiple workstreams What You Must Have - At least a High School Diploma - At least 8 years of experience in sales, marketing or PwC experience What Sets You Apart - Preference for a Bachelor's degree - Proven experience working with and versed in Adobe Experience Cloud products - Previous experience in CDPs (Customer data platforms) such as Adobe Experience Platform (RTCDP) or similar products; - Understanding of customer profile segmentation and experience in 360-degree view of customers in CDP - Proven track record of managing successful CDP implementation, data architecture and data modeling; preferably with experience working in CDP, CRM - Deep understanding of data-driven marketing, analytics and relevance / usage of real-time event data and associated attributes; - Familiarity with CRM and Marketing Automation platforms (i.e. Salesforce Sales Cloud, Salesforce Marketing Cloud, etc.) - Command of identifying resolution components and enabling technology (i.e. profile merge rules, identity graph, identity service provider, etc.) - Working with audience-based digital marketing strategy either at an agency or brand - Oversight of the CDP technology solution (e.g. oversee steady state assisting teams, interact with business owners, plan for break / fix and other enhancements / maintenance) The salary range for this position is: $122,500 - $423,780. For residents of Washington state the salary range for this position is: $122,500 - $504,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. The Account Director role plays a pivotal role in guiding our strategic vision supporting Account Management within the Commercial department. Tasked with uncovering growth opportunities, managing client concerns, and leading strategic initiatives, the Account Manager is a key contributor to the Operations teams for Reactive and Recurring Maintenance and Projects. *This role will be traveling up to 25% of the time. What You’ll Do: - Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations. - Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies. - Serve as the go-to contact for client communications, fostering robust relationships and exploring collaboration avenues. - Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals. - Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions. - Document client interactions, sales endeavors, and growth metrics to inform strategic direction. - Achieve or exceed targets related to account growth and upsell according to plan. - Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs. - Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs. - Proactively monitor and report client KPI and success metrics You Should Have: - A minimum of 3-5 years in roles related to account management, sales, or customer success. - Additional considerations made for experience focusing on property management. - Strong business acumen with an in-depth understanding of customer needs and pain points related to maintenance operations and project execution. - Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships. - Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management. - Financial analysis capabilities to make informed decisions based on financial data and profit margins. - Conflict resolution expertise to address and resolve potential disputes effectively. - Time management skills ensuring efficient handling of multiple accounts and projects. - Stakeholder management skills to liaise effectively with a variety of customer functional departments. - A proactive mindset to identify challenges and capitalize on opportunities, being self-motivated and driven to achieve business goals. - Demonstrated capacity to work autonomously, effectively prioritize tasks, and drive revenue growth through robust account management and sales strategies. - Capable of swift problem-solving, escalating issues when necessary, and ensuring client satisfaction is always at the forefront. - Engage cohesively with diverse teams to guarantee streamlined project execution. Why Lessen: · Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity Pay · Career advancement opportunities · All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

• Own pricing strategy and value-metric model across the EPM portfolio • Design packaging and bundling architecture including the Lineos two-part, per-module model • Conduct commercial analysis: price realization, discount governance, deal economics, and elasticity studies • Inform the pricing inputs to annual and 2027 planning and new product launches • Establish pricing operations: rate cards, approval guardrails, and evidence-based pricing decisions

• Lead and develop a high-performing, customer-focused LSG services organization across Western Europe • Build strong customer relationships through direct engagement, using customer insights to improve LSG service delivery, responsiveness, and loyalty • Own regional LSG services financial performance, including forecasting, revenue growth, margin improvement, and delivery against annual operating plans • Drive productivity and operational efficiency across the LSG organization while maintaining a strong focus on customer experience and service quality • Monitor service and support demand by LSG product line and adjust resources and capabilities to meet business needs