Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. The Account Director role plays a pivotal role in guiding our strategic vision supporting Account Management within the Commercial department. Tasked with uncovering growth opportunities, managing client concerns, and leading strategic initiatives, the Account Manager is a key contributor to the Operations teams for Reactive and Recurring Maintenance and Projects. *This role will be traveling up to 25% of the time. What You’ll Do: - Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations. - Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies. - Serve as the go-to contact for client communications, fostering robust relationships and exploring collaboration avenues. - Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals. - Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions. - Document client interactions, sales endeavors, and growth metrics to inform strategic direction. - Achieve or exceed targets related to account growth and upsell according to plan. - Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs. - Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs. - Proactively monitor and report client KPI and success metrics You Should Have: - A minimum of 3-5 years in roles related to account management, sales, or customer success. - Additional considerations made for experience focusing on property management. - Strong business acumen with an in-depth understanding of customer needs and pain points related to maintenance operations and project execution. - Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships. - Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management. - Financial analysis capabilities to make informed decisions based on financial data and profit margins. - Conflict resolution expertise to address and resolve potential disputes effectively. - Time management skills ensuring efficient handling of multiple accounts and projects. - Stakeholder management skills to liaise effectively with a variety of customer functional departments. - A proactive mindset to identify challenges and capitalize on opportunities, being self-motivated and driven to achieve business goals. - Demonstrated capacity to work autonomously, effectively prioritize tasks, and drive revenue growth through robust account management and sales strategies. - Capable of swift problem-solving, escalating issues when necessary, and ensuring client satisfaction is always at the forefront. - Engage cohesively with diverse teams to guarantee streamlined project execution. Why Lessen: · Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity Pay · Career advancement opportunities · All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

• Own pricing strategy and value-metric model across the EPM portfolio • Design packaging and bundling architecture including the Lineos two-part, per-module model • Conduct commercial analysis: price realization, discount governance, deal economics, and elasticity studies • Inform the pricing inputs to annual and 2027 planning and new product launches • Establish pricing operations: rate cards, approval guardrails, and evidence-based pricing decisions

• Lead and develop a high-performing, customer-focused LSG services organization across Western Europe • Build strong customer relationships through direct engagement, using customer insights to improve LSG service delivery, responsiveness, and loyalty • Own regional LSG services financial performance, including forecasting, revenue growth, margin improvement, and delivery against annual operating plans • Drive productivity and operational efficiency across the LSG organization while maintaining a strong focus on customer experience and service quality • Monitor service and support demand by LSG product line and adjust resources and capabilities to meet business needs

Role Description You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. - Manage vendor relationships and ensure vendor compliance with established internal and/or regulatory performance metrics. - Accumulate, monitor, and report on vendor performance metrics to business unit management. - Communicate expectations and vendor performance against established performance metrics to vendors, including development, implementation and follow up on annual vendor goals and targets. - Ensure applicable vendor performance improvement plans and/or corrective action plans are initiated and completed as expected. - Ensure vendors sustain required performance improvements/outcomes through verification audits. - Conduct oversight meetings which include vendors, internal partners, and other stakeholders as appropriate. - Oversee health plan participation in annual delegation audits. - Provide follow-through on audit deficiencies to assure corrective actions are implemented. - Facilitate communication to/from vendors and internal partners. Qualifications - Bachelor's degree in Business or related field. - 7+ years of vendor management experience, including government programs health care or related experience in multiple areas of operations. - Proficient with MS-Project or other project management software and MS-Office applications. - Project management, administration or operations in the Healthcare industry preferred. - Experience in training/education and use of statistical analysis preferred. - Applicants must be in Florida to be considered for this position. - This is a remote role that requires occasional travel for internal and vendor-facing meetings. Requirements - Pay Range: $148,000.00 - $274,200.00 per year. Benefits - Competitive pay. - Health insurance. - 401K and stock purchase plans. - Tuition reimbursement. - Paid time off plus holidays. - Flexible approach to work with remote, hybrid, field or office work schedules. - Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. - Total compensation may also include additional forms of incentives. - Benefits may be subject to program eligibility. Company Description Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.