• Lead and develop a high-performing, customer-focused LSG services organization across Western Europe • Build strong customer relationships through direct engagement, using customer insights to improve LSG service delivery, responsiveness, and loyalty • Own regional LSG services financial performance, including forecasting, revenue growth, margin improvement, and delivery against annual operating plans • Drive productivity and operational efficiency across the LSG organization while maintaining a strong focus on customer experience and service quality • Monitor service and support demand by LSG product line and adjust resources and capabilities to meet business needs

Role Description You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. - Manage vendor relationships and ensure vendor compliance with established internal and/or regulatory performance metrics. - Accumulate, monitor, and report on vendor performance metrics to business unit management. - Communicate expectations and vendor performance against established performance metrics to vendors, including development, implementation and follow up on annual vendor goals and targets. - Ensure applicable vendor performance improvement plans and/or corrective action plans are initiated and completed as expected. - Ensure vendors sustain required performance improvements/outcomes through verification audits. - Conduct oversight meetings which include vendors, internal partners, and other stakeholders as appropriate. - Oversee health plan participation in annual delegation audits. - Provide follow-through on audit deficiencies to assure corrective actions are implemented. - Facilitate communication to/from vendors and internal partners. Qualifications - Bachelor's degree in Business or related field. - 7+ years of vendor management experience, including government programs health care or related experience in multiple areas of operations. - Proficient with MS-Project or other project management software and MS-Office applications. - Project management, administration or operations in the Healthcare industry preferred. - Experience in training/education and use of statistical analysis preferred. - Applicants must be in Florida to be considered for this position. - This is a remote role that requires occasional travel for internal and vendor-facing meetings. Requirements - Pay Range: $148,000.00 - $274,200.00 per year. Benefits - Competitive pay. - Health insurance. - 401K and stock purchase plans. - Tuition reimbursement. - Paid time off plus holidays. - Flexible approach to work with remote, hybrid, field or office work schedules. - Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. - Total compensation may also include additional forms of incentives. - Benefits may be subject to program eligibility. Company Description Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

Role Description The Senior Director, AI Enablement & Transformation is a senior leadership role within the Technology Services organization responsible for defining and driving the strategic transformation roadmap across IT Infrastructure, Database Operations, Platform Engineering, and Cloud Engineering. This role serves as a key leader in modernizing Technology Services by establishing long-term strategy, guiding architectural direction, aligning transformation initiatives to business objectives, and ensuring successful execution across multiple technology domains. The Senior Director partners closely with technology leaders, Principal Architects, program managers, and enterprise stakeholders to translate strategic objectives into measurable outcomes that improve operational efficiency, reliability, scalability, service quality, and organizational effectiveness. As part of advancing Technology Services capabilities, the role evaluates and responsibly leverages emerging technologies, including Artificial Intelligence (AI), Generative AI, automation, and data-driven insights, to accelerate transformation and drive business value. Location This is a remote opportunity open to candidates located in the U.S. Main Responsibilities - Define and drive the Technology Services transformation strategy across Infrastructure, Database Operations, Platform Engineering, and Cloud Engineering, aligning priorities with organizational and enterprise objectives. - Develop and maintain multi-year transformation roadmaps with clear milestones, success metrics, business outcomes, and value realization targets. - Partner with technology leaders, Principal Architects, and program managers to identify modernization opportunities and define target-state architectures, technology patterns, operating models, and transformation priorities. - Translate strategic objectives into executable initiatives and team-level workstreams, ensuring roadmap goals are incorporated into delivery plans and technology backlogs. - Establish governance processes, executive reporting, and review cadences to monitor progress, manage dependencies, address risks, and ensure accountability for transformation outcomes. - Serve as a trusted advisor to senior technology leaders on modernization strategies, technology investments, operating model evolution, and organizational change initiatives. - Collaborate with Enterprise Architecture, AI Platform, AI Governance, Security, Privacy, and other shared-services teams to ensure alignment with enterprise standards, architectural principles, governance requirements, and security expectations. - Promote the responsible use of AI, Generative AI, automation, analytics, and other emerging technologies to improve operational efficiency, service reliability, workforce productivity, and decision-making. - Evaluate industry trends and emerging technologies to identify opportunities that accelerate innovation and enhance Technology Services capabilities. - Build alignment and influence across stakeholder groups without direct authority while fostering a culture of accountability, collaboration, continuous improvement, and operational excellence. Qualifications - Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience. - 12 years of experience in technology leadership roles within enterprise IT, infrastructure, cloud, platform, or operations environments. - 5 years of experience leading large-scale technology strategy, architecture, or transformation initiatives. - Demonstrated ability to define strategy and translate it into roadmaps, milestones, and measurable outcomes, with executive-level reporting. - Proven experience influencing senior stakeholders and driving alignment across multiple technology organizations without direct authority. - Hands-on experience prototyping, piloting, or operationalizing AI / Generative AI solutions, with working knowledge of model lifecycle considerations (evaluation, monitoring, and responsible use). - Strong understanding of enterprise architecture principles and experience partnering with senior architects. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $174,876 - $233,168 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $183,621 - $244,827 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $192,364 - $256,486 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job.

Role Description Evinova is building a world-class SaaS delivery function from the ground up. This role leads it. Senior Director, SaaS Customer Delivery is accountable for the full customer journey across Evinova's SaaS portfolio, from initial deployment through to sustained, measurable value. You will build and lead a team of Implementation and Customer Success leads, design the delivery models and success frameworks the function operates by, and hold the senior relationships that determine whether customers renew, expand, and advocate. This is not a steady-state management role. The team, the product, and the customer portfolio are all in active growth. You will be setting the standards, building the infrastructure, and shaping how enterprise delivery operates at Evinova while simultaneously running a live portfolio of complex accounts. You will report to the Chief Delivery Officer and operate as a key partner to Commercial, Product, and Engineering leadership. What You'll Do: - Build and lead the SaaS Delivery Organization: - Hire, structure, and develop a team of Implementation and Customer Success leads. - Design the capability framework, set performance standards, and establish the operating rhythm. - Build for scale, not current headcount. - Own Portfolio Health: - Maintain a real-time view of delivery health, risk, and value realization across the full SaaS account portfolio. - Flex governance weight by account complexity, regulatory context, and customer maturity. - Design and Evolve Delivery Models: - Define how implementation and success delivery is structured across account types. - Adapt frameworks as the product and customer base evolve. - Own the model, not just the execution. - Own the Customer Success Framework: - Design and own the framework that defines what good looks like -- onboarding breakthroughs, health signals, adoption benchmarks, value realization markers. - This is the foundation for retention and commercial growth. - Hold Utilization and Commercial Targets: - Accountable for how capacity is deployed across the portfolio. - Near term: delivery confidence and customer health. - Medium term: billability and operational margin. - Executive Reporting and Governance: - Own internal and external executive reporting for the SaaS portfolio. - Build reporting structures that create accountability without noise. - Present at senior leadership and customer exec level. - Flex between strategic narrative and operational detail. - Manage Escalations and Senior Relationships: - Senior point of contact for complex and at-risk accounts. - Establish governance that gives customers confidence. - Resolve blocking issues at the right level, with pace. - Customer Presence and Remote Working: - This role is designed to operate remotely. - Customer engagement is structured, senior-level, and high-frequency. - Regular client travel is expected as a standard part of the role -- to customer sites, governance forums, and relationship-critical moments across multiple geographies. - Partner with Product and Engineering: - Primary delivery voice in product conversations. - Bring structured customer signal into roadmap and prioritization. - Follow through between deployment experience and what gets built next. - Coach and Develop the Team: - Build individual capability plans, hold meaningful performance conversations, identify future leaders. - Accountable for team health as well as delivery health. - Lead Across Functions: - Operate as the delivery authority across a broad cross-functional footprint -- Commercial, Finance, Product, Engineering, and SI and OSP partners. - Ensure delivery commitments are grounded in commercial and financial reality at the point of sale, and that operational performance is visible to the right internal customers. - The total influence and coordination span of this role extends well beyond the direct team. Qualifications - Bachelor's Degree - Demonstrated experience in SaaS delivery or professional services, with combined experience at director level or equivalent. - Experience in data, AI, digital health, or regulated tech platforms where the product was maturing and delivery required judgment as well as process. - Demonstrable track record of building delivery functions from scratch -- hiring teams, designing capability frameworks, and establishing operating models in scaling organisations. - Minimum 10+ years of experience - Experience managing executive collaborator relationships across complex, multi-stakeholder enterprise organisations. - Credible at C-suite and VP level across commercial, operational, and technical conversations. - Portfolio oversight across multiple concurrent enterprise accounts. - Accurate prioritisation, clear risk picture, knows when to go deep and when to stay at altitude. - Commercial acumen with direct accountability for revenue-linked metrics -- customer health, retention, utilisation, or margin. - Track record of connecting delivery performance to account growth. - People leadership with a strong development track record -- managing teams with evidence of progression, retention, and performance improvement across the team. - Executive reporting and communication -- built and owned reporting structures for senior internal and external audiences. - Comfortable flexing between board-level narrative and operational detail. - Risk identification and escalation ownership -- surfaces risk early, owns the path to resolution, and drives closure without needing to be directed. - Regulated environment literacy -- able to determine what compliance governance is appropriate by customer and context. - Accountable for making the right call, not for being the compliance expert. - Distinguishes necessary governance from organisational habit and calibrates delivery model accordingly. - AI literacy -- active user of AI tooling in day-to-day practice. - Able to articulate AI-driven product capabilities and real-world limits to senior customer stakeholders. Preferred Skills - Deep familiarity with clinical trial workflows, sponsor-side operating models, and the pressures clinical ops and clinical development teams carry. - Able to hold strategic conversations at clinical ops director level and above without losing credibility. Benefits - The annual base pay for this position ranges from $185,850.40 - $278,775.60 USD Annual. - Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. - Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. - Short-term incentive bonus opportunity. - Eligibility to participate in our equity-based long-term incentive program (salaried roles). - Retirement contribution (hourly roles). - Commission payment eligibility (sales roles). - Qualified retirement program [401(k) plan]. - Paid vacation and holidays. - Paid leaves. - Health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Date Posted 16-Jul-2026 Closing Date 22-Jul-2026 Company Description Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.