• Ensures all students receive a personalized learning plan by implementing an online instructional program with fidelity. • Responsible for establishing an organizational culture: putting the interests of students and families first. • Recruiting, retaining and developing faculty and staff. • Building and growing relationships with key external stakeholders including regulators. • Managing staff as they consult regularly with Learning Coaches and students, ensuring that each child successfully completes his/her instructional program. • Overseeing overall school operations, working with parents, students, support staff, and certified teachers. • Spending the majority of their time working with internal and external stakeholders on matters of academic outcomes, reporting, and supervision. • Working closely with key centralized service partners. • Managing a range of special projects and duties. • Leading by example regarding continuing education and professional development.

• Serve as the first point of contact for invoice-related emails received in designated client mailboxes • Monitor, sort, and organize incoming invoice emails across multiple client mailboxes (approximately 50 client accounts) • Classify emails and place them into the appropriate folders or processing queues • Download, review, and interpret invoice PDF documents and images • Interpret client-specific Solution Notes and apply them accurately during invoice processing • Determine the correct invoice type (PO, Non-PO, or Reject) based on client guidelines • Validate invoice details including Purchase Order (PO) numbers, vendor information, Bill To address, DBA, and other required fields • Compare invoice details against client instructions to ensure accuracy and compliance • Determine the correct client/location based on the receiving email address and client-specific rules • Process all assigned invoices accurately within daily service-level expectations • Perform email sorting, document classification, and forwarding of exception cases • Apply client-specific processing rules using internal invoice processing applications • Identify incomplete or incorrect invoices and reject or return them to the customer for correction when required • Analyze invoice details and client instructions to determine the appropriate processing outcome while maintaining compliance • Classify and route emails to customers, Admins, or internal teams for timely resolution • Communicate with team members when questions arise and seek clarification when instructions are unclear • Collaborate with the Premium Support Team and Operations team to resolve invoice processing issues • Prioritize workload while maintaining a high level of accuracy and attention to detail • Support US business hours and consistently meet quality and productivity expectations

Role Description The Destination Manager - FIT will be reporting under the Regional Manager. The role’s main responsibility is to add new contracted properties in the area of his/her responsibility, ensuring the best commercial performance possible. - Responsible for the overall commercial contacting activities and results in his/her destination. - Develop the annual action plan in conjunction with the RM. - Provide regular and detailed updates of the area performance to the RM, the HoC and the board via the monthly report. - Securing exclusive rates, inventory and conditions within his/her portfolio of hotels through negotiations and management of supplier relations. - Business trips are requested on a regular basis (ideally once per month); costs budget to be prepared with the RM. - Ensuring a positive and professional image of the company. - Foster a culture of success. Be results driven and passionate about negotiation. Tasks under the responsibility are as follows: - Delivery of most competitive contracts in terms of rates and availability, including special deals such as pre-buy, reverse override or override. - Ensure that all contracts go through the correct commercial approval processes and that all details are provided for data input. - Undertake on-going analysis of product and quality within contracting area in line with the business requirements and needs. - Ensure credit is being negotiated on all contracts, in line with the set cluster payment schedule. Keep anomalies to an absolute minimum. - Make sure book-outs and any resulting losses are reduced to an absolute minimum. - Proactive problem-solving, working with the team. - Be expert on the full functionality of Gemini. Qualifications - Exceptional negotiation skills with the ability to interact and influence at all levels of an organisation including hotel management and owners. - Strong commercial skills with a working knowledge of hotel distribution. - Driven to succeed with a professional ‘can do’ attitude and work ethic. Able to work to deadlines independently in a fast-paced environment. - Excellent written and verbal communication with robust verbal and written English. - Proficient at evaluating and analysing data to determine and execute the necessary strategies needed to achieve growth. - IT proficiency including good working knowledge of Microsoft Office.

• Attends and participates in select customer meetings as appropriate to discuss feedback and/or needed process enhancements. • Proactively identifies and surfaces customer and plan issues for resolution while acting as a liaison to communicate workflow results, ideas, and solutions. • Manages escalated customer issues in conjunction with the Technical Leads, as applicable. • Proactively analyses data, identifies trends and issues; provides system recommendations and designs feedback related to plan changes and updates. • Works with IT to define system fixes, enhancements and requirements and performs user acceptance testing. • Identifies process improvements for operations and leads process changes. • Acts as main point of contact to report system issues to IT and tracks for resolution. • Acts as a subject matter expert to assist customer and Account Executives (AE) in understanding the impacts of non-standard benefits and/or processes. • Manage and prioritize ad hoc requests from Account Executives to support efficient execution and strategic focus on new and existing program opportunities. • Provides customer process and/or tools training as needed. • Identifies urgent business problems, obtains necessary information, accurately identifies root causes, and generates solutions. • Initiates and maintains partnerships throughout the organization; encourages cooperation by promoting common goals and building trust.