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Aflac

Aflac gives you cash to help with expenses health insurance doesn't cover like deductibles and co-payments.

Client Liaison

GeneralGeneralFull TimeRemoteSeniorTeam 10,001+Since 1955H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

$80K - $100K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Client Liaison

Aflac

• Attends and participates in select customer meetings as appropriate to discuss feedback and/or needed process enhancements. • Proactively identifies and surfaces customer and plan issues for resolution while acting as a liaison to communicate workflow results, ideas, and solutions. • Manages escalated customer issues in conjunction with the Technical Leads, as applicable. • Proactively analyses data, identifies trends and issues; provides system recommendations and designs feedback related to plan changes and updates. • Works with IT to define system fixes, enhancements and requirements and performs user acceptance testing. • Identifies process improvements for operations and leads process changes. • Acts as main point of contact to report system issues to IT and tracks for resolution. • Acts as a subject matter expert to assist customer and Account Executives (AE) in understanding the impacts of non-standard benefits and/or processes. • Manage and prioritize ad hoc requests from Account Executives to support efficient execution and strategic focus on new and existing program opportunities. • Provides customer process and/or tools training as needed. • Identifies urgent business problems, obtains necessary information, accurately identifies root causes, and generates solutions. • Initiates and maintains partnerships throughout the organization; encourages cooperation by promoting common goals and building trust.

Job Requirements

  • Bachelor's Degree in Health Care Administration or a related field
  • 4 or more years of job related or industry experience
  • 2 years experience in roles involving interaction with customers and employees
  • Demonstrated experience in STD//LTD, Leave (paid/state) and/or ADA.
  • Strong consultative and leadership skills
  • Strong communication skills (verbal, written, presentation)
  • Strong understanding of multiple aspects of contracts, plans and products
  • Strong project management skills
  • Critical thinking and decision-making skills
  • Ability to work with cross-functional business units and vendors to support customer needs.

Benefits

  • medical, dental, and vision coverage
  • prescription drug coverage
  • health care flexible spending
  • dependent care flexible spending
  • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
  • 401(k) plans
  • annual bonuses
  • opportunity to purchase company stock
  • 11 paid holidays
  • up to 20 days PTO to be used for any reason
  • state-mandated sick leave

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