• Lead the design, integration, and optimization of a digital ecosystem. • Ensure that systems, data, and technology investments improve compliance, operational excellence, cost control, safety, and predictable project outcomes. • Report to the Senior Director, Supply Chain Operations and OpEx and work remote.

• Design and standardize Business Development operations by creating and implementing enterprise-wide processes, playbooks, and standard operating procedures across all BD functions. • Ensure consistent execution across all geographies and channels. • Establish and own the BD reporting and analytics framework, including dashboards, scorecards, and funnel metrics. • Partner with IT and Business Intelligence to consolidate reporting into a single, reliable source of truth. • Build and oversee a centralized BD training capability in partnership with HR’s Learning & Development function. • Develop and manage a comprehensive quality assurance program that audits consultations, phone interactions, and retention engagements. • Define and document clear role expectations and accountability frameworks for all roles. • Create and enforce structured performance management cadences across the organization. • Partner with Compensation to design and optimize incentive plans, commission structures, and performance contests.

• Responsible for administration, support, and continuous improvement of the organization's iGrafx BPM system and TIM Solutions automation module covering process modelling repository, automation, and all interfaces. • Acts as technical/functional expert for process modeling, workflow automation, system integration, and lifecycle management, working with business stakeholders, IT, and vendors. • Own iGrafx BPM + TIM Solutions platform (dev/UAT/prod environments) • Manage repository/automation lifecycle (3-4 major releases/yr; yearly TIM upgrades) • Maintain interfaces (REST/ETL, IBM API, ORDS), SSO/Azure AD, API keys • Manage user groups, roles, permissions, access, and IDS-based account sync • Troubleshoot issues, lead upgrades/patches, maintain knowledge base. • Handle incidents, change/access requests; liaise with vendor support • Maintain user guides, training materials, KPI dashboards, master data • Assess new process automation requests: requirements analysis, solution design, budget/timeline estimation, scope agreement, business case/governance support • Support process documentation/modeling per BPM standards • Run mapping workshops and improvement initiatives • Maintain process repository & documentation • Design/configure automated workflows (rules, approvals, notifications, routing) • Build/maintain JavaScript forms for TIM customization • Identify automation opportunities • Support API integrations, data exchange, auth services, reporting tools with enterprise architects/dev teams • Ensure policy/audit/regulatory compliance; maintain documentation. • Act as liaison between business, IT, and vendors. • Build dashboards/reports; track KPIs (efficiency, adoption, system health); produce monthly license/usage reports.

• Map selected current-state project delivery workflows, including opportunity-to-project handoff, contract finalization, project initiation, engineering execution, procurement coordination, customer change orders, forecasting inputs, field execution coordination, commissioning, and closeout handoffs. • Facilitate interviews and working sessions with cross-functional stakeholders to understand how work is actually performed today. • Document workflows using clear process maps, swimlanes, handoff points, decision points, roles, inputs, outputs, systems used, and common variations. • Identify and document process pain points, bottlenecks, unclear ownership, duplicate work, manual workarounds, inconsistent practices, and key handoff risks. • Build a practical current-state process library that PMO and operating leaders can use as a foundation for future-state process design. • Summarize findings, themes, and prioritized improvement opportunities for leadership review.