Lisinski Law Firm

• Develop and execute a multi-year IT strategy that aligns with the company’s broader business objectives • Identify and implement emerging technologies (such as AI, machine learning, or automation) to modernize legacy processes • Act as the primary technical advisor to the C-suite, translating complex technical concepts into business outcomes • Oversee the design and maintenance of scalable, reliable, and secure enterprise systems (Cloud, On-prem, and Hybrid) • Ensure high availability of all internal and external-facing systems, maintaining strict Service Level Agreements (SLAs) • Negotiate and manage contracts with third-party vendors, MSPs, and software providers • Direct the development of a comprehensive security strategy to protect company data, IP, and customer privacy • Establish and test Business Continuity (BC) and Disaster Recovery (DR) plans to minimize downtime during outages or breaches • Ensure the organization adheres to relevant legal and industry standards to ensure optimal service and cost-efficiency • Develop and manage the annual IT CAPEX and OPEX budgets, ensuring maximum Return on Investment (ROI) • Build, mentor, and lead a high-performing IT team; foster a culture of continuous learning and technical excellence • Prioritize projects and resources across the IT department to meet deadlines and ensure business consistency

• Write compelling, high-quality copy for a range of materials, including but not limited to advertisements, landing pages, social media posts, and promotional materials. • Tailor content to suit different platforms, channels, and target audiences while maintaining a consistent brand voice. • Collaborate with marketing and creative teams to ensure all written content supports and enhances the overall marketing strategy and brand messaging. • Proofread and edit content for spelling, grammar, punctuation, and accuracy prior to posting. • Integrate relevant keywords and phrases into content to increase client reach and engagement. • Conduct research to ensure content is informative, relevant and accurate. • Stay up to date with industry trends, competitor content, and audiences’ preferences. • Adapt and repurpose content across different platforms, as needed.

• Review intake, interview, and initial research notes to develop legal strategies for attorney review. • Review and adjust case flow in response to immigration judges’ orders. • Conduct thorough reviews of full court case files prior to preparing clients for court appearances, ensuring they understand their case and what to expect. • Respond to client concerns and case escalations by identifying solutions or next steps. • Clearly and respectfully communicate legal information to clients based on attorney guidance. • Assist in developing and refining internal workflows, scripts, and training materials to improve consistency and efficiency across the Court team. • Partner with other operations teams to provide strategic insight and additional thoughts on the case process. • Upon request and where appropriate, help to handle overflow attorney tasks.

• Provide Tier 2 support for RingCentral phone system issues, including desk phones, softphones, and mobile applications. • Perform user provisioning, phone number assignments, extension configuration, and call routing setup in RingCentral Admin Portal. • Troubleshoot audio quality issues, call forwarding problems, voicemail configuration, and integration issues. • Support desk phone deployments including Polycom, Yealink, and other RingCentral-compatible devices. • Configure auto-attendants, call queues, ring groups, and department extensions. • Assist with RingCentral integrations including Microsoft Teams, Salesforce, and other business applications. • Document RingCentral configurations, procedures, and troubleshooting steps in knowledge base. • Monitor system health, call quality reports, and user experience metrics. • Coordinate with RingCentral support for escalated technical issues and service incidents. • Train end users on RingCentral features and best practices. • Participate in after-hours maintenance windows and emergency support as needed. • Backup the primary VOIP administrator during absences and high-volume support periods.

• Understand requirements and processes for many law firm practices and types of cases including but not limited to VAWA, T-Visa, U-visa, I-589, EOIR 42-B, and Consular Processing cases. • Evaluate and handle responses to client escalations and help identify how to move the case forward or improve the process. • Process immigration court-related non-electronic filings to U.S. Immigration Courts across the country. • Under the supervision of an attorney, help prepare legal training, templates, or scripts for operational teams. • Partner with operational teams to provide strategic insight and additional thoughts on the case process and legal workflows that improve the process. • Upon request and where appropriate, help handle overflow attorney tasks such as reviewing intake notes. • Perform legal and factual research at the request of an attorney. • Help develop and implement efficient workflows for filings, ensuring compliance with legal standards and deadlines. • Analyze and prepare case documents. • Review FBI background check requests, review state police clearance records and review FOIA records. • Monitor case deadlines and filing requirements to ensure compliance with court rules, USCIS regulations, and firm policies. • Communicate with clients to gather documentation, provide status updates, and clarify case requirements under attorney supervision. • Organize supporting evidence including affidavits, records, and supporting documentation for case filings. • Draft petitions, legal forms, correspondence, and supporting documentation for attorney review. • Review intake, initial research and interview notes to develop legal strategies for attorney review. • Review and adjust case flow in response to immigration judges’ orders. • Conduct thorough reviews of full court case files prior to preparing our clients for court appearances. • Prepare clients for individual hearings, ensuring they understand their case and what to expect.

• Design, develop and manage certified semantic models and reports used to drive business decisions • Design and build analytical reports and dashboards connected to semantic models to present KPIs and drive actionable insights • Leverage Git-integrated workflows within Microsoft Fabric to support version control, CI/CD pipelines, and automated testing processes • Apply optimization techniques within Power BI reports • Ensure report performance through tuning DAX measures, report design, and other best practices • Follow data governance, quality and security standards across platforms in compliance with applicable regulations and best practices • Partner with analysts, developers, and business users to translate data needs into scalable solutions • Mentor and guide junior engineers • Maintain clear documentation for processes, semantic models, and measure definitions • Use monitoring solutions for performance and health checks

• Serve as a point of contact for team members and leaders, addressing HR-related questions regarding policies, timekeeping, payroll, benefits, and procedures for countries with international / remote EOR team members. • Assist in employee relations matters by conducting investigations including interviewing team members, documenting issues, and escalating concerns when necessary. • Serve as a backup for onboarding, orientation, and offboarding processes when needed to ensure a seamless team member experience, including facilitation of new hire orientation, review of onboarding materials, and conducting exit interviews. • Maintain and update records in HRIS system by performing data entry and recordkeeping duties, tracking changes, and ensuring accuracy and compliance. • Collaborate with HR leadership to implement and support policies, events/programs, initiatives, and best practices that promote a positive workplace culture across the Firm. • Assist in managing HR compliance for international/remote team members who are Rippling EOR (Employer of Record), specific to country labor laws, including compensable time (work schedules/timekeeping), workplace policies, and Firm guidelines. • Work with Rippling and Rippling HR Advisors to ensure policy compliance with existing and new international workplace locations. • Oversee performance management during onboarding and support the annual performance review cycle. • Support HR team members as needed (culture coordinator, talent acquisition, and training) with HR initiatives related to engagement, staffing, and training. • Review and process employee claims related to unemployment, workers’ compensation, leave of absence, and accommodations for all international / remote EOR team members. • Help support benefits administration, including the annual open enrollment process and responding to team member inquiries.

• Collaborate with stakeholders to gather and analyze business requirements, translating them into scalable Salesforce solutions. • Implement complex Salesforce configurations, customizations, and integrations, ensuring best practices and maintainability. • Develop and manage data models, process automations, and workflow optimization for the legal domain. • Enforce development standards, code reviews, and documentation practices. • Managing integration efforts between Salesforce and third-party applications, including document management systems, e-discovery tools, and client portals. • Continuously monitor and optimize system performance to improve efficiency and user experience. • Ensure that Salesforce implementations comply with industry standards, security policies, and legal regulations. • Implement role-based access controls and data security measures tailored to the legal sector. • Stay informed about Salesforce releases, new features, and industry trends to propose innovative solutions. • Drive adoption of advanced Salesforce capabilities such as Einstein AI, advanced analytics, and automation tools. • Develop user guides and documentation for ongoing system support. • Partner with IT and business teams to integrate Salesforce into the firm’s broader technology strategy. • Troubleshoot and resolve complex technical issues.

• Design end-to-end Salesforce architecture solutions for complex business requirements, focusing on custom development (Apex, Lightning Components, Integrations). • Lead architectural reviews and set technical standards for scalable and high-performing Salesforce implementations. • Provide technical leadership and mentorship to Salesforce developers and admins. • Design business processes involving objects with a high volume of custom fields, ensuring usability, performance, and maintainability. • Architect workflows and automation for data-intensive and document-intensive operations, including generation, storage, e-signature, OCR, and secure sharing. • Collaborate with stakeholders to analyze and streamline business workflows, reducing manual interventions through Salesforce automation and integrations. • Translate business needs into well-architected solutions that leverage native Salesforce features and custom development where necessary. • Collaborate with business analysts, product owners, and technical teams to define system architectures, data models, and integration strategies. • Lead technical design sessions, creating detailed design documentation and architecture artifacts. • Oversee development lifecycle, including custom object modeling, Apex development, Lightning Web Components (LWC), APIs, and integrations with third-party systems. • Ensure reliable, scalable integrations between Salesforce and other enterprise platforms. • Ensure quality assurance via code reviews, unit testing, and adherence to secure coding practices. • Partner with enterprise architecture and infrastructure teams to align Salesforce architecture with enterprise standards. • Recommend and implement innovative Salesforce technologies (e.g., Experience Cloud, AI/ML, Flow Orchestration) to enhance business processes. • Evaluate technical debt and lead efforts to modernize legacy implementations.

• Manage and maintain Salesforce, including user setup, security settings, and data integrity • Develop and configure Salesforce custom objects, workflows, process builders, and validation rules • Implement and manage Salesforce integrations with third-party applications • Monitor system performance, conduct regular audits, and manage updates/releases • Create and maintain Salesforce reports and dashboards to provide actionable insights • Collaborate with internal stakeholders to gather, analyze, and document business requirements • Translate business needs into Salesforce solutions that enhance operational efficiency and client engagement • Identify system inefficiencies and recommend process improvements • Facilitate testing, training, and change management to ensure successful adoption of Salesforce solutions • Provide end-user support and resolve system-related issues in a timely manner • Conduct training sessions to empower team members to maximize Salesforce usage