• Lead business process re-engineering initiatives across all phases of the project lifecycle. • Facilitate workshops, stakeholder meetings, and training sessions to gather requirements and drive process improvements. • Analyze current business processes and develop future-state process models and workflows. • Apply process improvement and re-engineering methodologies to modernize business operations. • Develop activity models, data models, process flows, and operational procedures. • Identify industry best practices and recommend solutions to improve performance, productivity, and quality. • Define, develop, and evaluate business performance metrics and key performance indicators (KPIs). • Support organizational change management efforts and facilitate adoption of new business processes. • Integrate new business processes with existing systems, technologies, and operational environments. • Collaborate with business and technical teams to ensure process improvements align with organizational objectives. • Prepare and deliver executive-level presentations, reports, and recommendations. • Support business system modernization initiatives and information system development efforts. • Identify risks, process gaps, and improvement opportunities and develop mitigation strategies. • Facilitate continuous improvement and quality management initiatives. • Communicate effectively with executive leadership, program managers, technical teams, and end users.

Role Description As our Corporate Operations Manager on the Offshore Business Operations Team in the Employee Health & Benefits area, you will play a key role in partnering with our onshore and offshore operations teams to transition work from servicing teams to offshore support models. This role will lead operational transition efforts for identified processes, ensuring work is effectively discovered, designed, implemented, documented, and stabilized for long-term success. You will serve as a critical liaison across business stakeholders, servicing teams, and offshore operations partners to support transition readiness, service quality, process standardization, and continuous improvement. This role requires strong operational leadership, transition management capabilities, and deep Employee Health & Benefits Insurance knowledge to ensure solutions are practical, scalable, and aligned with business needs. Key responsibilities - Conduct discovery for identified work targeted for offshore transition - Support solutioning for transition design and service readiness - Lead implementation activities and transition coordination - Provide subject matter expert support during setup, go-live, and stabilization - Monitor BAU performance, service quality, and process adherence - Create and maintain SOPs, job aids, and knowledge articles - Enable training and knowledge transfer for offshore teams - Support system conversions and process changes - Drive standardization, efficiency, and continuous improvement - Manage stakeholder communication for assigned processes Qualifications - College Degree or equivalent education, training and work-related experience - Seven years of experience in Employee Benefits and Health Insurance industry - Leadership experience - Highly effective written/verbal communication and facilitation skills - Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals - Strength in providing strategic level input with the ability to influence others at all levels of the organization Requirements - Life & Health Insurance License (additional qualification, not required) - Knowledge of Employee Health and Benefits specific systems and applications (additional qualification, not required) Benefits - Generous time off, including personal and volunteering - Tuition reimbursement and professional development opportunities - Hybrid work - Charitable contribution match programs - Stock purchase opportunities Company Description Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH). We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

• involved in all aspects of the estimating at completion (EAC) process • partnering with businesses to define requirements • developing and testing solutions • change management and after installation support • supporting DT SOX and external audit requirements • collaborating with Business Financial Controllers and Corporate Controllers office

• Serves as the sourcing organization’s primary point of contact and subject matter expert with compliance and regulatory functions (e.g., FAR, DFARS, ITAR/EAR export control, CPSR, internal audit); confirm applicable frameworks for this org • Monitors compliance and procedure changes communicated by the compliance organization and translates them into practical guidance for the sourcing team • Establishes and leads a peer review Center of Excellence (COE) for procurement documentation and PO packages, including standards, checklists, and escalation criteria • Recruits, trains, and coordinates peer reviewers across the sourcing team • Performs reviews of high-dollar/high-risk PO packages prior to release to confirm alignment with current procedures; flags gaps to compliance and partners with buyers on remediation • Develops and delivers training to the sourcing team on procedure changes, compliance updates, and quality standards • Creates and maintains work instructions, guidance documents, and desktop procedures • Partners with various functions within GSC to close process gaps