Alkami is the digital sales and service platform provider for financial institutions in the US.
Application Support Engineer – Temporary Worker
Location
United States
Posted
2 days ago
Salary
$40 - $50 / hour
Seniority
Mid Level
Job Description
Application Support Engineer – Temporary Worker
Alkami Technology
• Classify and document incoming application support tickets by severity, urgency, and category. • Resolve client issues by analyzing logs, running SQL queries, and reviewing application behavior. • Prioritize and manage tickets by maintaining SLAs and escalating when necessary. • Resolve tickets across a minimum of 5 product categories with sufficient depth, while having the capability to manage tickets across all product categories. • Collaborate with internal teams by escalating complex issues with clear diagnostics and context. • Escalation point for lower-level engineers, aiming to assist lower-level engineers in resolving tickets without formal handoff when possible. • Enhance the knowledge base by documenting resolutions and creating troubleshooting procedures. • Contribute to release readiness by validating application updates and participating in deployment support. • Improve client experience by maintaining empathy and professionalism during technical investigations. • Participate in on-call rotations by supporting after-hours high-severity incidents. • Assist in monitoring environments by reviewing alerts, logs, and dashboards to identify issues proactively. • Identify recurring issues by conducting root cause analysis and recommending permanent fixes.
Job Requirements
- 2+ years in a B2B application support role
- Proficiency in SQL and log analysis
- Knowledge of ITIL or SaaS principles
- Experience in troubleshooting application issues in distributed systems
- Strong communication and client interaction skills
- Time management and the ability to handle multiple priorities
Benefits
- remote-first environment
- unlimited paid time off
- 401(k) with employer match
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