Alkami Technology

• Shift based 24×7 proactive monitoring of the Production Services • Utilize our monitoring solution, New Relic, and associated dashboards • Utilize the MIM process for SEV1 / SEV2 issues to engage customer and appropriate Alkami resources to resolve issues • Utilize testing framework for release validation • Perform after deployment checks of new releases and maintenances performed by SRE • Perform hourly checks per process to proactively identify issues in system • Provide communications to external parties utilizing phones, email, and Alkami’s Statuspage tooling • Identify previous shift maintenance to be able to relay changes during MIM incidents / or to be fully prepared for testing releases (night shift) • Prepare handover for next shift ensuring proper knowledge is transferred to incoming team • Quickly identify issues in Production and swiftly enact MIM process to ensure quick communications to clients when issues occur • Communicate accurately, clearly, and effectively in writing, in person, and on the phone • Remain calm in trying situations • Work Service Desk tickets such as maintenance page requests, whitelist requests, network consultations and DR tests

• Support integrated marketing and communications initiatives by coordinating cross-functional stakeholders and aligning deliverables with business objectives. • Lead press release development by drafting content, managing approvals, and coordinating distribution through appropriate channels. • Manage award programs by identifying opportunities, preparing submissions, and tracking results to increase brand recognition. • Develop executive social media strategies by creating/supporting content calendars, drafting posts, and optimizing engagement opportunities. • Create compelling written content by producing messaging, copy, and promotional materials that support campaigns and thought leadership. • Analyze media coverage and social performance by maintaining dashboards, evaluating trends, and recommending improvements. • Coordinate media interviews and speaking opportunities by managing logistics, briefing materials, and stakeholder communications. • Work direct with vendors that support the Marketing team • Maintain newsroom and digital communication assets by publishing updates, managing biographies, and ensuring content accuracy. • Partner with Product Marketing, Brand, Demand Generation, Investor Relations, and Internal Communications by aligning messaging and supporting integrated campaigns. • Manage editorial calendars and communications project plans by prioritizing deliverables and ensuring deadlines are met. • Support executive communications initiatives by preparing content and coordinating external visibility opportunities. • Identify process improvements by evaluating workflows, documenting best practices, and recommending more efficient communications methods.

• Develop and execute comprehensive go-to-market strategies for complex, high-value target accounts • Lead executive-level discovery and strategic business conversations to align solutions with long-term institutional objectives • Own and drive sophisticated, multi-threaded enterprise sales cycles from prospecting through contract execution • Collaborate with executive leadership, Product, Marketing, and Sales Engineering to shape customized strategies

Role Description The Senior NOC (3pm to 11pm) will be responsible for monitoring, responding to, and escalating incidents during their schedule. The Senior NOC will have exceptional communication and customer service skills as they will be the senior point of contact with both customers and Alkami during the start of an incident and will keep the customer informed of the status as the Incident moves towards a resolution. The Senior NOC (Night) will be responsible for overseeing and ensuring all activities during the night shift for Alkami’s 24x7 NOC & Command Center are completed inline with defined operating procedures. A critical component of the role is to provide Major Incident Management support to the NOC and be the key contact for Alkamists and Clients alike during any such Incident. With inherent responsibilities for alerting, monitoring and responding to Incidents, the Senior NOC will also be part of the team evaluating and developing new and existing tools to better support our key clients. - Responsible for overseeing and ensuring all activities during the night shift for Alkami’s 24x7 NOC & Command Center are completed inline with defined operating procedures. - Ensure the Major Incident Management (MIM) process for Critical (Sev 1) and High (Sev 2) priority Incidents are fully followed and details are validated and tickets updated accordingly. - Responsible for managing the out of hours escalation process, engaging on-call resources for Level 2/Level 3 support as needed. - Responsible for alerting, monitoring and responding to Incidents; the Senior NOC Analyst will also be part of the team evaluating and developing new and existing tools to better support our key clients. - Ensure full suite of validation testing is performed and documented following planned maintenance and platform releases. - Detail, and escalate as needed, any issues identified following release testing & validation - ensuring open items are handed off correctly to incoming day shift. - Validate hourly checks per process are completed as scheduled, proactively identify issues in system performance and determine any actionable next steps - either immediate to prevent service issues or preventative for standard review. - Validate communications to external parties and proactively assist in email, phone and Statuspage notifies when needed - Senior NOC Analyst will be the key contact for Alkamists and clients out of hours. - Ensure shift handover process is complete - noting all activities and issues that arose during work shift, handing over open items as needed. - Mentor and train the NOC at night on the MIM process, alerting, and hourly checks. - Manage Service Desk tickets such as maintenance page requests, whitelist requests, network consultations and DR tests as required. Qualifications - Typically requires a minimum of 5 years of related experience; or 3 years and an advanced degree. - Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent work experience. Requirements - Shift Requirements: 3PM – 11PM Monday through Friday. - Work designated shift (including holidays where these fall into your shift pattern) as part of a NOC team. - Proven experience in a NOC or similar network operations role. - Ability to act as a mentor and escalation point for NOC. - Experience working as a Lead role in a Support or NOC environment preferred. - Strong problem solving skills. - Ability to effectively manage customers and their expectations. - Flexible, ability to adapt to change. - Communicate accurately, clearly, and effectively in writing, in person, and on the phone with customers and at all levels within the organization. - Ability to remain calm in trying situations. Benefits - Remote-first environment. - Unlimited paid time off. - 401(k) with employer match. - Awesome diverse and inclusive environment.

• Serve as the trusted finance partner to CXG leaders by maintaining regular, open communication and guiding budget and resource decisions • Connect financial data to CXG strategy by advising on trade-offs across capacity, hiring, and go-live priorities • Coordinate the forecasting of go-lives by partnering with the implementation team, translating capacity, bookings and current backlog into a defensible, time-phased launch forecast • Support executive-level reporting by preparing materials and delivering insights on go-lives, backlog, and ARR for senior leadership and board discussions • Ensure alignment of CXG metrics and data sources across Finance and CXG by establishing shared definitions and a single source of truth • Collaborate with CXG, Accounting and the broader FP&A team by keeping forecasts, actuals, and revenue recognition aligned • Enhance go-live and capacity forecasting by improving automation, scalability, and data integrity across CXG models • Champion and help develop AI-led processes to drive efficiencies and shift focus from manual work toward high-value analysis

• Own Revenue Forecasting • Own and lead enterprise-wide revenue forecasting processes by developing scalable processes, building relationships with stakeholders, and delivering defensible financial projections • Drive accurate forecasting by developing models, validating assumptions, and ensuring alignment with strategic priorities • Serve as a subject matter expert by advising stakeholders on forecasts, results and related key performance indicators • Provide executive-level reporting by preparing materials and delivering insights for senior leadership and board discussions • Support strategic decision-making by conducting scenario analysis and modeling potential outcomes • Collaborate with accounting and finance teams by ensuring alignment between forecasts, actuals, and reporting • Analyze complex financial and operational data by identifying trends, risks, and opportunities that impact business performance • Analyze and monitor performance trends across customer cohorts, third-party partner revenue, and key market segments to uncover growth opportunities • Partner with leadership by providing financial insights, challenging assumptions, and influencing strategic decisions • Ensure integrity of financial data by validating inputs, reconciling systems, and proactively identifying risks • Develop and enhance advanced financial models through automation, scalability, and predictive capabilities • Evaluate and improve FP&A processes by identifying inefficiencies and implementing scalable solutions • Champion and lead development of AI-led processes to drive efficiencies

• Build and lead the enablement strategy for Alkami’s revenue organization • Own the enablement ecosystem at Alkami, including program design and training architecture • Define how Alkami’s sales methodology and process shows up in onboarding and training • Serve as a trusted partner to Revenue Operations and senior revenue leaders • Embed Alkami’s sales stages into the field operating model • Build clear role-based playbooks and inspection frameworks • Design and run onboarding and continuous learning programs • Lead enablement for major launches and strategic initiatives • Partner closely with Product and Product Marketing • Identify and drive AI-enabled workflows • Create the processes and assets needed to scale enablement • Establish KPIs for enablement effectiveness • Manage and develop a strong enablement team member

• Define and execute the long-term vision and strategy for Alkami’s Marketing portfolio • Drive the evolution of marketing, customer intelligence, personalization, and engagement capabilities across Digital Banking • Synthesize ambiguous problems, market signals, and customer needs into a clear product direction • Roll up your sleeves and stay close to the details of product execution • Champion the embedding of AI directly into the marketer’s product experience

• Lead the end-to-end commissions process across all sales channels • Own the design, administration, and ongoing optimization of the commissions system and compensation plan configurations • Establish and refine methods for validating commissionable deal data • Resolve complex commission discrepancies by analyzing data inputs, compensation rules, system outputs • Lead commission-related accounting activities, including reconciliations and accounting treatment • Analyze month-over-month fluctuations in commission-related accounts • Develop, standardize, and maintain detailed workpapers and calculation logic • Identify and implement process improvements in commissions operations • Support internal and external audit activity by preparing documentation • Serve as a trusted subject matter resource for commission calculations • Partner across functions to improve process integration between commissions administration and sales compensation operations

• Support the third-party risk assessment process through the utilization of GRC tools by identifying, documenting, evaluating, and rating risks, controls, and mitigation activities • Prepare regular reports, dashboards, and summaries for leadership to communicate key risk trends, monitoring results, and notable developments • Maintain accurate documentation of risk incidents, mitigation actions, control assessments, and internal risk records including materials for internal audits, regulatory inquiries, and risk committee reviews • Partner with cross-functional stakeholders, including operations, compliance, legal, product, and risk owners, to understand risk exposure and support effective control design and monitoring • Research risk topics, regulatory developments, and industry trends to help inform the broader risk strategy to contribute to process improvement initiatives that strengthen risk management practices, reporting, and tool maturity • Respond to due diligence requests from internal stakeholders and clients by gathering, organizing, and communicating accurate third-party risk information and supporting documentation • Apply knowledge of AI and AI agent capabilities to assist workflow efficiency, support risk analysis and documentation efforts, and enhance reporting and monitoring processes