• Deliver multiple moderately complex to complex solutions. • Manage end-to-end delivery of Roadrunner implementation engagements. • Monitor project quality, financials, risk, and overall delivery performance. • Ensure programs are delivered on time and within budget. • Proactively identify and mitigate project risks. • Manage project plans across multiple concurrent engagements. • Communicate effectively with executive stakeholders, including C-level leaders. • Drive product adoption by aligning implementations to business goals and innovation. • Collaborate with cross-functional and geographically distributed teams.

• Oversee the delivery of a program with multiple projects, ensuring they align with client objectives and are delivered on time, within scope, and on budget • Lead and coordinate cross-functional teams, including developers, analysts, and business stakeholders • Monitor and report on key program performance metrics, such as budget, timeline, and other KPIs • Identify, assess, and mitigate risks, providing proactive solutions and strategies to address potential issues and keep the program on track • Serve as the primary point of contact for clients, managing their expectations, addressing concerns, and maintaining strong, effective relationships • Drive continuous improvement within the program, encouraging innovation, optimizing processes, and ensuring the consistent delivery of high-quality results • Drive program growth and client satisfaction by identifying opportunities to deliver operational excellence, contributing to compelling proposals, and cultivating long-term partnerships that result in repeat business • Serve as the primary Account Manager for the program, collaborating closely with cross-functional Account Managers to ensure all program KPIs and performance metrics are achieved

• Lead, mentor, and inspire a team of Technical Program Managers, fostering a culture of excellence, accountability, and collaboration. • Set clear objectives, performance expectations, and career development plans for team members. • Drive continuous improvement in technical program management and governance methodologies and practices. • Foster strong relationships with key stakeholders, including executives, cross-functional teams, and external partners. • Work with your team to communicate program status, issues, and risks effectively to stakeholders at all levels. • Oversee program risk management, issue resolution, and escalation procedures. Lead your team to identify and resolve trade-offs and blockers. • Collaborate with senior leadership to define and align program objectives with overall company goals and objectives. • Help management forecast and mitigate potential capacity issues and define resourcing models to meet our strategic goals.

• Reporting into the Global Account Executive the Global Program Management Office (PMO) Director is responsible for the accounts Global PMO and nine critical workstreams managed through regional teams. • The position oversees global implementation and evolution of the following key workstreams: change management, communications, governance, performance management, business intelligence, communications, training, technology and transition. • This key position will lead the Global PMO to success by setting the standards of global delivery by driving standardization and best practice including implementation of the JLL/Life Sciences platform policies, procedures and account developed programs in these key workstreams. • Emphasis should be on securing trusted advisor status with the clients (two in a box) both regionally, globally and with the internal JLL teams.