• Oversee the delivery of a program with multiple projects, ensuring they align with client objectives and are delivered on time, within scope, and on budget • Lead and coordinate cross-functional teams, including developers, analysts, and business stakeholders • Monitor and report on key program performance metrics, such as budget, timeline, and other KPIs • Identify, assess, and mitigate risks, providing proactive solutions and strategies to address potential issues and keep the program on track • Serve as the primary point of contact for clients, managing their expectations, addressing concerns, and maintaining strong, effective relationships • Drive continuous improvement within the program, encouraging innovation, optimizing processes, and ensuring the consistent delivery of high-quality results • Drive program growth and client satisfaction by identifying opportunities to deliver operational excellence, contributing to compelling proposals, and cultivating long-term partnerships that result in repeat business • Serve as the primary Account Manager for the program, collaborating closely with cross-functional Account Managers to ensure all program KPIs and performance metrics are achieved

• Lead, mentor, and inspire a team of Technical Program Managers, fostering a culture of excellence, accountability, and collaboration. • Set clear objectives, performance expectations, and career development plans for team members. • Drive continuous improvement in technical program management and governance methodologies and practices. • Foster strong relationships with key stakeholders, including executives, cross-functional teams, and external partners. • Work with your team to communicate program status, issues, and risks effectively to stakeholders at all levels. • Oversee program risk management, issue resolution, and escalation procedures. Lead your team to identify and resolve trade-offs and blockers. • Collaborate with senior leadership to define and align program objectives with overall company goals and objectives. • Help management forecast and mitigate potential capacity issues and define resourcing models to meet our strategic goals.

• Reporting into the Global Account Executive the Global Program Management Office (PMO) Director is responsible for the accounts Global PMO and nine critical workstreams managed through regional teams. • The position oversees global implementation and evolution of the following key workstreams: change management, communications, governance, performance management, business intelligence, communications, training, technology and transition. • This key position will lead the Global PMO to success by setting the standards of global delivery by driving standardization and best practice including implementation of the JLL/Life Sciences platform policies, procedures and account developed programs in these key workstreams. • Emphasis should be on securing trusted advisor status with the clients (two in a box) both regionally, globally and with the internal JLL teams.

Role Description To provide technical expertise and support for planning, developing, organizing and coordinating large programs/projects. Essential Functions - Research, evaluate and recommend new technologies, methodologies, processes, and products to achieve major innovative improvements. - Collect, analyze, and produce financial and performance indicators and forecasts. - Provide appropriate specifications for and coordination of programs that cross department/division lines. - Perform other duties as assigned. Qualifications - Bachelor’s Degree/equivalent in business or related quantitative discipline. - Five (5) years exempt experience in project/program management, product development, systems design/development or business/financial planning and analysis. - Experience in the use of project management/planning software. - Experience in planning major projects including development of project proposals, business cases, schedules, and financial justification. Requirements - Demonstrated analytical, organizational, and planning skills. - Knowledge of standard program and financial management techniques. - Strong human relations, leadership, and communication skills. Preferred Qualifications - 7-12 years in workers' compensation claims. - Claims operations or managed care with progressive vendor management and analytics experience. - Strong analytical skills, KPI's, dashboards, performance management, AI. Pay Transparency - USA: $7,094.23/mo - $15,607.31/mo - CO: $7,094.23/mo - $14,957.01/mo - CA: $7,488.36/mo - $12,533.14/mo - NJ: $7,488.36/mo - $11,981.37/mo - ME, OH & VT: $7,488.36/mo - $13,006.09/mo - MN: $7,488.36/mo - $14,306.70/mo - IL & NV: $7,488.36/mo - $14,957.01/mo - MD, NY, VA & WA: $7,488.36/mo - $15,607.31/mo - MA: $7,882.48/mo - $15,607.31/mo - RI: $8,670.73/mo - $14,306.70/mo - CT: $8,670.73/mo - $14,957.01/mo - DC & HI: $9,064.85/mo - $14,957.01/mo - NYC: $9,064.85/mo - $15,607.31/mo Additional Details - This position is eligible for telecommuting (remote) and may be located anywhere within the United States excluding AK, HI and U.S. territories. Equal Opportunity Employer Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com . Applicants Rights - Know Your Rights - Pay Transparency - Family and Medical Leave Act (FMLA) - Employee Polygraph Protection Act E-Verify Program Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: - E-Verify Notice (bilingual) - Right to Work Notice (English) - Right to Work Notice (Spanish)