• Manage daily program operations, ensuring compliance with policies, procedures and service levels. • Supervise, coach, and mentor a team of 3-5 direct reports and 30+ indirect reports, fostering a high-performance culture through consistent leadership development and accountability. • Monitor team performance through key performance indicators (KPIs) and metrics, conduct regular performance discussions, set performance goals, and ensure team compliance with policies and healthcare regulations (e.g. HIPAA) • Oversee the onboarding of new hires and identify training needs to enhance ongoing skills and productivity. • Collaborate with training team for upskilling. • Track program metrics and identify opportunities for improvement. • Collaborate with leadership to optimize program efficiency and provide recommendations for workflow improvements and process enhancements. • Collaborate internally to develop enhancements and strategies that benefit patients. • Respond promptly to inquiries and questions including, but not limited to program design, business rules, operational workflows and program-specific policies to ensure seamless PSC service delivery • Assist in developing and delivering program performance to key stakeholders. • Foster positive team and cross-functional relationships. • Stay informed on industry trends and regulatory updates. • Resolve complex issues efficiently and creatively. • Up to 15% travel may be required. • Other duties as assigned.

• Deliver multiple moderately complex to complex solutions. • Manage end-to-end delivery of Roadrunner implementation engagements. • Monitor project quality, financials, risk, and overall delivery performance. • Ensure programs are delivered on time and within budget. • Proactively identify and mitigate project risks. • Manage project plans across multiple concurrent engagements. • Communicate effectively with executive stakeholders, including C-level leaders. • Drive product adoption by aligning implementations to business goals and innovation. • Collaborate with cross-functional and geographically distributed teams.

• Oversee the delivery of a program with multiple projects, ensuring they align with client objectives and are delivered on time, within scope, and on budget • Lead and coordinate cross-functional teams, including developers, analysts, and business stakeholders • Monitor and report on key program performance metrics, such as budget, timeline, and other KPIs • Identify, assess, and mitigate risks, providing proactive solutions and strategies to address potential issues and keep the program on track • Serve as the primary point of contact for clients, managing their expectations, addressing concerns, and maintaining strong, effective relationships • Drive continuous improvement within the program, encouraging innovation, optimizing processes, and ensuring the consistent delivery of high-quality results • Drive program growth and client satisfaction by identifying opportunities to deliver operational excellence, contributing to compelling proposals, and cultivating long-term partnerships that result in repeat business • Serve as the primary Account Manager for the program, collaborating closely with cross-functional Account Managers to ensure all program KPIs and performance metrics are achieved

• Lead, mentor, and inspire a team of Technical Program Managers, fostering a culture of excellence, accountability, and collaboration. • Set clear objectives, performance expectations, and career development plans for team members. • Drive continuous improvement in technical program management and governance methodologies and practices. • Foster strong relationships with key stakeholders, including executives, cross-functional teams, and external partners. • Work with your team to communicate program status, issues, and risks effectively to stakeholders at all levels. • Oversee program risk management, issue resolution, and escalation procedures. Lead your team to identify and resolve trade-offs and blockers. • Collaborate with senior leadership to define and align program objectives with overall company goals and objectives. • Help management forecast and mitigate potential capacity issues and define resourcing models to meet our strategic goals.