• Training Needs Analysis & Strategy: Conduct training needs analyses across WPM digital tools and platforms to identify skill gaps, adoption barriers, and content priorities. Develop training roadmaps aligned to platform releases, pilot deployments, and full-scale rollouts. Partner with the Operations Enablement & Solutions Lead to prioritize training investments based on business impact. • Training Content Development: Design and develop training materials — including e-learning modules, job aids, quick-reference guides, facilitator guides, and video walkthroughs — for Corrigo, WPOS, and other WPM digital tools. Translate technical platform documentation and requirements into learner-friendly content tailored to field, account, and administrative audiences. Maintain a centralized, version-controlled library of training assets that stays current with platform updates and enhancements. • Training Delivery & Facilitation: Deliver engaging live and virtual training sessions using a variety of instructional techniques suited to diverse learner populations. Facilitate train-the-trainer sessions to build sustainable, scalable training capability across account teams. Support onboarding of new users during platform migrations, pilot deployments, and system go-lives. • Digital Tools & Platform Enablement: Serve as the training subject matter expert across the WPM digital toolset, including Corrigo, WPOS AI agent tiles (e.g., Invoice Reminder, Invoice Approval), Power BI, SharePoint, and Teams. Partner with platform owners and technology teams to stay current on new features, configuration changes, and upcoming releases. Support Business Readiness Testing (BRV) and UAT activities by capturing training-relevant findings and translating them into content updates. • AI-Enabled Training Efficiency: Apply AI tools to accelerate the development, updating, and localization of training content, reducing time-to-deployment for new materials. Identify opportunities to use AI-powered authoring, summarization, and content-generation tools to scale training output without sacrificing quality. Stay current on emerging AI capabilities relevant to learning and development, and recommend tools that improve training efficiency and effectiveness. • Training Effectiveness & Continuous Improvement: Evaluate training effectiveness through assessments, learner feedback, and adoption metrics; use findings to refine content and delivery methods. Analyze training and support data to identify recurring knowledge gaps and proactively address them with updated content. Continuously benchmark training practices against industry trends in adult learning and digital enablement. • Cross-Functional Collaboration & Stakeholder Engagement: Collaborate with subject matter experts, account operations leads, and technology partners to ensure training accuracy and relevance. Partner with the Operations Enablement & Solutions Lead on change management initiatives, ensuring training is integrated into broader technology deployment and adoption plans. Represent training priorities and learner feedback in cross-functional planning discussions.

Role Description We're looking for an Internal Operations Manager to own the day-to-day operational engine of Hire Overseas. Your core focus will be contractor operations and internal systems — managing the full lifecycle of our contractors and associates, keeping internal processes running cleanly, and building the tools and documentation that allow the team to scale without things breaking. This is a hands-on, execution-first role. You will not inherit a fully built playbook. You will build processes from scratch, troubleshoot problems independently, and use AI tools to work faster and more efficiently. If you have startup experience, thrive in ambiguity, and take genuine ownership of the operational details that keep a growing company running, this role is a strong fit. Qualifications - 3 or more years of experience in operations, project management, or business administration with at least some experience in a startup or early-stage environment - Proven ability to build processes and systems from scratch without a defined playbook - Hands-on experience with or genuine familiarity with Claude AI, Claude Cowork, or similar AI tools for building automations or internal workflows - Experience managing contractor or associate lifecycles including onboarding, offboarding, and payroll coordination - Client-facing experience with the ability to coordinate professionally under pressure and manage expectations clearly - Strong proficiency with Notion, Slack, and at least one CRM platform - Excellent written and verbal English communication skills - Highly organized with strong attention to detail and consistent follow-through Requirements - Contractor and Associate Operations - Own the full lifecycle of contractors and associates including onboarding, offboarding, payroll coordination, and performance tracking - Serve as the primary operational point of contact for contractors and associates, supporting their needs across systems, documentation, and processes - Monitor deliverables, flag issues early, and ensure nothing slips through the cracks across active engagements - Maintain accurate records across all contractor and associate activity in Notion, Slack, and CRM tools - Internal Systems and Process Management - Build and maintain SOPs, process documentation, and internal workflows from scratch - Identify bottlenecks and inefficiencies in day-to-day operations and fix them proactively - Manage tools and data tracking across Notion, Slack, and CRM platforms, keeping everything clean, current, and accessible - Build automations and internal tools using Claude AI, Claude Cowork, or similar AI platforms to reduce manual work and improve team efficiency - Procurement and Logistics - Handle procurement requests including sourcing, ordering, and tracking equipment and supplies for contractors and internal team members - Coordinate device setup and management as needed - Manage vendor relationships and operational logistics independently - Client Coordination Support - Coordinate directly with clients on contractor-related needs including hiring, onboarding, and ongoing support - Serve as a reliable and professional point of contact between clients and internal operations for day-to-day operational matters - Support client onboarding and offboarding processes and ensure a smooth handoff experience - Reporting and Operational Visibility - Maintain operational dashboards and trackers using Google Sheets, Notion, or CRM tools - Track key operational metrics and surface issues to leadership proactively - Keep internal databases accurate and audited across all tools Benefits - You will be paid in USD (bi-monthly: every 15th and 30th) - Paid Time Off in accordance with company policy - Observance of Holidays per company guidelines - 100% remote setup so you can work wherever you're most productive - This role requires availability during US business hours - Work directly with founders and department heads with real ownership over internal operations - Help shape the operational foundation of a growing global talent company Nice to Have - Background in recruitment, HR, staffing, or EOR services - Experience managing remote or offshore teams in a distributed environment - Familiarity with HubSpot, Airtable, Asana, or similar tools - Experience contributing to company-wide strategic initiatives or cross-functional projects beyond core operational responsibilities - Prior experience supporting a globally distributed team How to Apply Please include: - Your updated resume - A short Loom video (1 to 2 minutes) introducing yourself, describing your operations experience, and walking through a process or system you built from scratch and the impact it had Only candidates who submit a Loom video will be moved to the next step of the hiring process. If you are a resourceful, execution-driven operator who takes ownership of the details that keep a growing team running and wants to build something real at a fast-moving global talent company, this role gives you the scope and the direct impact to do your best work.

• Represent operations within cross-functional planning processes and partner closely with regional leadership and product teams. You will ensure that the local operational nuances of your territory are fully captured, actively influencing and informing the broader commercial plans for each of your markets • Drive comprehensive planning cycles with key stakeholders, understanding every working nuance of your markets to optimize operations across all intersecting areas of planning, product, and execution. Integrate across models to understand and represent the operational capacity of your territory. You must be able to conduct rigorous scenario planning to answer complex "what-if" scenarios, extracting deep operational insights that bridge localized market performance with integrated team plans. • Uplevel core planning software and methodologies, applying modeling expertise to ensure accurate forecasting and seamless alignment with corporate strategy. • Support business optimization initiatives, utilizing your strategic regional knowledge to translate inputs on local friction—such as seasonality, events, market dynamics, operational and infrastructure constraints—into broader cross-functional business processes to ensure commercial success. • Distill complex operational narratives from regional happenings to elevate business review meetings, conducting continuous "performance bridging" to trace key metrics to their systemic root causes, and then feed those bridges and insights back into their commercial plans

Role Description Pacific Retirement Services is seeking an experienced Vice President of Operations to provide strategic operational leadership for a portfolio of PRS communities. This role may be performed remotely; however, candidates must be based in Oregon, California, Washington, or Arizona and be available for frequent travel across the assigned portfolio. In this role, you will serve as a key operational partner to Executive Directors, helping translate enterprise strategy into strong community execution. This is a high-impact leadership role for someone who can balance strategy with execution, build trusted relationships, strengthen operational consistency, and drive results across: - Resident experience - Workforce engagement - Financial performance - Regulatory compliance - Organizational growth As Vice President of Operations, you will partner closely with the Chief Operating Officer to ensure organizational priorities are consistently executed across assigned communities. You will coach and support Executive Directors, monitor operational and financial performance, strengthen accountability, and help ensure each community is positioned for long-term success. You will also play an important role in advancing the PRS Mission, Vision, and Core Values while supporting a culture of service excellence, collaboration, accountability, and continuous improvement. Qualifications - Progressive multi-site leadership experience in senior living, healthcare, or a related industry - Demonstrated success driving operational performance, financial results, occupancy, quality, and organizational change - Strong ability to coach, develop, and hold senior leaders accountable - Experience working with Executive Directors, boards, residents, corporate partners, and external stakeholders - A data-informed approach to decision-making and continuous improvement - A deep commitment to resident-centered leadership and service excellence - A bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, or a related field is required - A master’s degree, Nursing Home Administrator license, and experience with Continuing Care Retirement Communities or Life Plan Communities are preferred Benefits - Medical, dental, and vision insurance with multiple plan options and employee premiums subsidized up to 100% - Company contributions to a Health Savings Account, with funds that roll over and stay with you - Company-provided life and AD&D insurance - Paid Time Off, with the option to use PTO as you earn it or choose PTO+ for extra pay - 401(k) with a 4% employer match - Profit sharing plan based on company performance - Voluntary pet insurance Work location and travel This role may be based in Oregon, California, Washington, or Arizona. Frequent travel, including overnight travel, is required throughout the assigned portfolio. Ready to lead with purpose? Join PRS and help strengthen communities, support exceptional leaders, and advance our mission of empowering people to lead meaningful lives as they age.