• Represent operations within cross-functional planning processes and partner closely with regional leadership and product teams. You will ensure that the local operational nuances of your territory are fully captured, actively influencing and informing the broader commercial plans for each of your markets • Drive comprehensive planning cycles with key stakeholders, understanding every working nuance of your markets to optimize operations across all intersecting areas of planning, product, and execution. Integrate across models to understand and represent the operational capacity of your territory. You must be able to conduct rigorous scenario planning to answer complex "what-if" scenarios, extracting deep operational insights that bridge localized market performance with integrated team plans. • Uplevel core planning software and methodologies, applying modeling expertise to ensure accurate forecasting and seamless alignment with corporate strategy. • Support business optimization initiatives, utilizing your strategic regional knowledge to translate inputs on local friction—such as seasonality, events, market dynamics, operational and infrastructure constraints—into broader cross-functional business processes to ensure commercial success. • Distill complex operational narratives from regional happenings to elevate business review meetings, conducting continuous "performance bridging" to trace key metrics to their systemic root causes, and then feed those bridges and insights back into their commercial plans

Role Description Pacific Retirement Services is seeking an experienced Vice President of Operations to provide strategic operational leadership for a portfolio of PRS communities. This role may be performed remotely; however, candidates must be based in Oregon, California, Washington, or Arizona and be available for frequent travel across the assigned portfolio. In this role, you will serve as a key operational partner to Executive Directors, helping translate enterprise strategy into strong community execution. This is a high-impact leadership role for someone who can balance strategy with execution, build trusted relationships, strengthen operational consistency, and drive results across: - Resident experience - Workforce engagement - Financial performance - Regulatory compliance - Organizational growth As Vice President of Operations, you will partner closely with the Chief Operating Officer to ensure organizational priorities are consistently executed across assigned communities. You will coach and support Executive Directors, monitor operational and financial performance, strengthen accountability, and help ensure each community is positioned for long-term success. You will also play an important role in advancing the PRS Mission, Vision, and Core Values while supporting a culture of service excellence, collaboration, accountability, and continuous improvement. Qualifications - Progressive multi-site leadership experience in senior living, healthcare, or a related industry - Demonstrated success driving operational performance, financial results, occupancy, quality, and organizational change - Strong ability to coach, develop, and hold senior leaders accountable - Experience working with Executive Directors, boards, residents, corporate partners, and external stakeholders - A data-informed approach to decision-making and continuous improvement - A deep commitment to resident-centered leadership and service excellence - A bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, or a related field is required - A master’s degree, Nursing Home Administrator license, and experience with Continuing Care Retirement Communities or Life Plan Communities are preferred Benefits - Medical, dental, and vision insurance with multiple plan options and employee premiums subsidized up to 100% - Company contributions to a Health Savings Account, with funds that roll over and stay with you - Company-provided life and AD&D insurance - Paid Time Off, with the option to use PTO as you earn it or choose PTO+ for extra pay - 401(k) with a 4% employer match - Profit sharing plan based on company performance - Voluntary pet insurance Work location and travel This role may be based in Oregon, California, Washington, or Arizona. Frequent travel, including overnight travel, is required throughout the assigned portfolio. Ready to lead with purpose? Join PRS and help strengthen communities, support exceptional leaders, and advance our mission of empowering people to lead meaningful lives as they age.

• Execute campaign workflows for all five event types (Hosted Webinars, Simulive Webinars, Third Party Webinars, Sponsored Events, Hosted Events) following documented templates and timing guides • Build and schedule email sends in HubSpot and Customer.io according to campaign timelines, double-checking audience lists, send times, and personalization tokens before every send • Set up and manage event registration pages and webinar/event platforms in Zuddl • Publish and update campaign landing pages and content in Sanity • Build and maintain the recurring webinar series in Sequel, keeping the live schedule accurate and up to date • Clone and configure campaign workflows for new events, adapting them to each campaign type's specific flow • Follow pre-event, during-event, and post-event checklists precisely, flagging any step that can't be completed as specified • Track task status and timing (e.g., T-2 weeks, T-10 days, T+X days) against campaign launch dates and escalate anything at risk of slipping • Keep Asana fully up to date in real time — task status, due dates, comments, and blockers — so the team always has an accurate, transparent view of where every campaign stands without needing to ask • Maintain clean, organized records of assets, lists, and workflow links tied to each campaign • Perform basic list building and segmentation tasks (e.g., pulling attendee/lead lists) with minimal Salesforce involvement • Conduct QA on emails, pages, and workflows before go-live — checking links, formatting, personalization, and audience targeting • Communicate task status and blockers clearly to campaign owners and stakeholders • Escalate ambiguity or missing information rather than guessing at intent • Support ad hoc list, follow-up, or coordination requests tied to live campaigns (e.g., conference lists, event follow-ups)

• Conduct detailed financial analysis, budgeting, forecasting, and reporting for AWS cloud expenditures. • Lead the cost evaluation process for requests for additional AWS resources, including compute, storage, networking, and managed services, working closely with system owners, architects, and engineers to validate requirements, assess technical feasibility, develop cost estimates, and recommend cost-effective solutions. • Leverage AWS-native and third-party FinOps tools to identify and implement cloud cost optimization opportunities. • Analyze AWS resource utilization and consumption trends to develop recommendations for rightsizing, Savings Plans, Reserved Instances, and storage optimization. • Provide cloud cost insights, spending trends, financial reporting, and optimization recommendations to leadership and stakeholders. • Support and mature the organization's FinOps practice, fostering accountability and awareness for cloud consumption. • Develop and maintain cloud cost allocation models, tagging standards, system-owner chargeback processes, budgeting controls, and governance practices. • Collaborate with AWS representatives and vendors to optimize service utilization and maximize cost savings opportunities. • Monitor emerging AWS services, FinOps capabilities, and industry best practices to continuously improve cloud financial operations.