Role Description If you are passionate about modern workplace technologies, thrive in a dynamic environment and want your work to make a real impact across an entire organization, this opportunity is for you! The Enterprise Messaging & Collaboration Team within Information Technology (IT) manages applications used Enterprise wide, primarily focused on collaboration and modernization tools. We provide design, implementation and support services to all departments within Wake County. The Enterprise Messaging & Collaboration Team is here to keep everything running smoothly, offer help when needed and ensure our collaboration platforms and services meet the needs of Wake County employees. Plus, we're always working on new projects and systems to better support our Wake County employees. As an Enterprise Messaging & Collaboration Systems Engineer, you'll work closely with multiple divisions within Information Technology, as well as business units across the county, to provide: - Administration, design, implementation, integration and support for the Microsoft 365 platform and related technologies. - Improvement of enterprise collaboration services. - Implementation of new capabilities. - Troubleshooting complex issues. - Modernization of the County's digital workplace. You'll manage multiple initiatives simultaneously while supporting the Microsoft 365 platform, including: - Exchange Online - Microsoft Teams - SharePoint Online - OneDrive - Entra ID - Related Microsoft 365 services In this role you'll assist with: - Platform administration - System integrations - Identity and access management - Troubleshooting - Governance - Security - Service optimization - Implementation of new Microsoft 365 capabilities that enhance collaboration and productivity across the organization. NOTE: This is a 100% remote position and may be subject to 24-hour on call requirements with the ability to be onsite at any Wake County location. NOTE: For positions with a remote work option, all Wake County Government remote workers must reside in one of the following states or districts: North Carolina, Florida, Georgia, South Carolina, Tennessee, Texas or Virginia. Qualifications - Bachelors degree in Computer Science, Information Systems, Computer Engineering or a related field. - Two years of experience in network or database design and administration. - Six years of experience in network or database design and administration or systems analysis may be substituted for the combined education and experience requirements. - Equivalent education and experience are accepted. Requirements - 3+ years of experience in a combination of the following: - Microsoft 365 Administration (e.g. Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft 365 Apps and related Microsoft 365 services). - Identity and Access Management (e.g. Microsoft Entra ID, hybrid identity, authentication, Conditional Access and directory services). - Enterprise Systems Administration (e.g. on-premises and/or cloud infrastructure). - Microsoft 365 Platform Integrations and Automation (e.g. PowerShell, Microsoft Graph, Power Automate and third-party integrations). - Customer Service and Technical Support (e.g. Help Desk, Tier 2/3 support, enterprise application support and incident troubleshooting). - IT Project Implementation and Administration (e.g. platform migrations, service deployments, upgrades and operational improvements). - We welcome candidates from ALL paths of learning and celebrate the diversity of educational experiences that could have led you into IT. Benefits - Competitive salaries. - Top-notch benefits. - Good work/life balance. Company Description Wake County Information Technology is in the heart of Raleigh’s booming downtown, a part of the Research Triangle area. Our team of smart, dedicated people is respected within our organization and recognized as leaders in the use of technology by the prestigious Center for Digital Government. - Regularly ranking in the top ten among counties with a population for 1 million or more. - Garnering a #1 spot in Digital Government experience. - Wake County Government came in at #2 on the Healthiest Employers list for 2024. - Raleigh ranked #5 on US News & World Report's list of Best Places to Live. - Ranked #1 on the Milken Institute's 2025 list of Best-Performing Cities.