Role Description We are currently seeking an Appian Associate for a full-time position remotely supporting our client, the General Service Administration (GSA). We are an organization that is committed to your growth and success in the IT software development industry, and looking for an Appian Associate who is ready to assume leadership responsibilities in a supportive team environment that is focused on your success as a function of client success. - Working with senior leaders to scope and design Appian solutions that meet our clients’ expectations and business needs. - Exhibits the ability to deliver complex development assignments efficiently and comprehensively. - Demonstrates the ability to lead discussions and collaborate with external clients to understand their business processes and technical needs. Qualifications - 1 to 2 years leading software development teams implementing Appian. - Experience in an Agile environment. - Displays the ability to work independently and within a small team setting. - Involved in requirement discovery, data modeling, and the design and build of BPM applications. - Bachelor’s degree in a technical field such as software engineering, engineering, computer science, etc. - Senior Developer Certification/Level 2. Requirements - Good communication. - Demonstrates the ability to deliver complex development assignments efficiently and comprehensively. - Agile Certification. - SQL – basic DDL and DML – create, update, delete query operations; ability to select (aka search) = CRUD. - Competent in the use of Microsoft Office Suite. - Good working knowledge of the area of support assigned. - Ability to understand and perform deployment-related tasks if applicable to the team's SDLC cycle. - Able to ask questions and point out problematic areas. Benefits - A comprehensive benefits package including healthcare (medical, dental, vision, and disability). - A 401k program where you are 100% vested from day one with an employer match after 90 days. - An Educational Assistance program. - A Student Loan Repayment Program. - Gym Reimbursement Program. - Paid Time off. - Dynamics, passionate, multi-disciplinary team of creative minds to work with.

• Maintain accurate gift-tracking and reporting processes, both internally and externally, in coordination with partners (e.g., our 501c3 fiscal sponsor) as needed. • Enter, update, and verify data to ensure call notes, donations, and pledges are appropriately tracked. • Ensure that grant agreements and reporting timelines are tracked and executed. • Pull lists from the CRM and edit as needed to support outreach, major donor briefings for Principals, and reporting needs. • Draft grant reports by compiling program updates, impact data, and other required information for submission to funders. • Support Principal call time by researching prospects and preparing briefing materials in coordination with call time managers. • Conduct ad hoc prospect research as directed. • Manage projects to improve the effectiveness of the team and ensure routine processes happen regularly and with quality. • Run established automations that support the team’s daily work (e.g., identifying top prospects for upgrades from current donors, generating donor briefing materials ahead of donor calls, etc.). • Produce and interpret reports to understand the effectiveness of fundraising tactics.

• Validate repossession requests submitted through the assignment dashboard to ensure accuracy and eligibility • Conduct thorough reviews of assignment criteria per the FHF Repossession Manual • Assign qualified repossession agents and oversee tracking, follow-up, and timely collateral recovery • Maintain strong, consistent communication with repossession partners to support efficient operations • Monitor and update all system statuses before and after repossessions to ensure data integrity • Process collateral release requests for agents and auction partners when accounts are reinstated • Perform hold and closure reviews of all repossession cases to ensure compliance and completeness • Adhere to all FHF compliance guidelines, policies, and regulatory requirements • Complete general administrative tasks as needed to support departmental workflow • Execute additional projects or assume additional responsibilities as assigned by management

• Own the end-to-end operational coordination and health of a portfolio of low-complexity districts, as the primary operational owner. • Serve as the primary operational contact for assigned districts, providers, and internal partners. • Coordinate referral progression from intake through service readiness, ensuring referrals continue moving toward successful fulfillment. • Maintain proactive communication with district partners regarding referral status, scheduling updates, and operational questions. • Identify operational risks early and escalate complex customer, provider, or workflow issues to the appropriate Service Delivery Specialist or Manager. • Coordinate provider engagement, referral acceptance, scheduling, and service readiness activities. • Monitor referral pipeline health and proactively address stalled, aging, or delayed referrals. • Partner with Staffing, Recruiting, and Service Delivery Specialists to support provider alignment and referral fulfillment. • Maintain accurate referral documentation and operational data across company systems. • Ensure referrals meet established service level expectations throughout the referral lifecycle. • Monitor account health, referral progression, and operational performance across assigned accounts. • Resolve routine operational issues while identifying opportunities to improve efficiency and customer experience. • Recommend workflow improvements that simplify processes and increase operational effectiveness. • Maintain operational standards while ensuring data integrity and process consistency. • Resolve routine operational barriers independently and escalate complex customer, provider, or workflow challenges requiring strategic coordination. • Partner with Service Delivery Specialists, Recruiting, and Revenue teams to ensure referrals move efficiently through the delivery process. • Share operational updates, customer feedback, and emerging risks with internal stakeholders. • Support onboarding and service implementation activities to ensure smooth transitions into ongoing service delivery. • Contribute to continuous improvement initiatives that strengthen operational execution and the customer experience.