AACN (American Association of Critical-Care Nurses)

• responsible for executing assigned conference projects, managing communications, and supporting events technology-related tasks • supports the live and virtual NTI (National Teaching Institute) content and logistics, including project oversight, documentation, and customer service • contributes to the Conference Business outcomes of the Events Team initiatives in keeping with organizational mission, vision, values, and strategic direction • Ensures the effective implementation and evaluation of key processes that support department and organizational goals and objectives • Coordinates specific inter- and intra-department processes • Responds to questions and addresses issues related to these processes • Creates new business processes aligned with department and organizational objectives • Assists on projects with defined outcomes and within agreed-upon parameters • Collaborates on cross-department and organization-wide projects • Evaluates department processes and systems, identifies opportunities for improvements, assembles key stakeholders, defines solutions, and implements action plans to improve efficiency, effectiveness, and customer satisfaction • Maintains effective communications with internal and external customers and key stakeholders • Ensures timely and effective response to requests for information from internal and external customers via telephone, e-mail, and mail • Collaborates with other team members to create and post content for department web pages and maintain branding and integrity of informational links • Coordinates with vendors and/or external customers to ensure compliance with contracts and processes • Develops and maintains data management systems • Establishes and maintains comprehensive files and databases to include historical data and current activities • Using computer-aided systems and applications generates regular reports related to programs and products • Provides effective general administrative support to the department • Coordinates administrative functions for team members, volunteers, and other key stakeholders, including forms processing, document management, travel arrangements, and expense reports • Monitors budget activity, developing routine and customized reports of financial activities • Reviews and processes vendor invoices • Proactively identifies and adjusts to variances • Supports department purchasing and preparation of annual and project budgets • Participates in orientation and cross-training of team members to ensure consistent support to internal and external customers • Additional duties as assigned

• Develops, reviews, and validates acute and critical care nursing content for AACN’s products and services. • Works collaboratively with internal and external experts and stakeholders in the provision of innovative and cost-effective products and services. • Ensures effective systems to facilitate the delivery of expert clinical practice knowledge for conference projects, programs and services. • Works with Governance and develops a network of internal and external subject matter experts to support diverse content expertise needs, providing consultation, direction, and guidance to support successful project outcomes and alignment with organizational standards and priorities. • Develops and implements processes to assess project internal and external human resource requirements and related essential competencies, and to recruit for those competencies to ensure the right people with the right competencies to complete the project. • Develops and implements systems to gather, translate, and synthesize knowledge from key clinical practice community groups and AACN’s programs and activities with internal departments. • Acts as a primary consultant and liaison with these groups. • Provides leadership in ensuring content quality and integrity for clinical products, programs, and services. • Establishes and maintains systems for content quality assessment of new products and review of existing products. • Ensures accuracy, context and relevance of clinical content used in products. • Selects and engages content experts to participate in specific projects and supports and facilitates their work. • Leads project development and implementation processes for assigned projects. • Directs and leads project teams, ensuring coordination and alignment with internal departments. • Develops project schedules and budgets aligned with internal and external resources, coordinates to meet project goals, and manages project plans to closure. • Facilitates project meetings, builds consensus, and addresses conflict to ensure project outcomes are met. • Provides direction and guidance to individuals involved in the process of assessing, planning, implementing, and evaluating CNE activities in adherence to the ANCC accreditation criteria. • Ensures appropriate education design principles are used, and processes are consistent with requirements of the ANCC Accreditation Program. • Oversees processes to ensure proper assignment of CE to learning activities. • Ensures required accreditation documentation is obtained and maintained in a database system.

• The Program Associate, Beacon ensures the effective implementation and execution of the AACN Beacon Award Program, ensuring alignment with program and organizational objectives. • This role serves as the principal internal authority for inquiries from customers and volunteer reviewers, exercising advanced problem-solving capabilities to resolve complex issues, streamline cross-functional processes, and optimize program workflows to ensure successful strategic outcomes. • Operating with a high level of autonomy, this role evaluates complex program requirements. • It suggests initiatives to align with program and organizational goals, ensuring the operational optimization and continuous evaluation of the Beacon Award program. • The position applies expertise to exercise discretion in decision-making on business matters affecting Beacon outcomes, focusing on administering program workflows, leading high-level communication, and making independent determinations to interpret guidelines and implement appropriate resolution pathways in varied and complex situations.

• Provides essential daily administrative support and coordinates key processes that support department and organizational goals and objectives. • Ensures the effective implementation and evaluation of key processes that support department and organizational goals and objectives. • Coordinates specific inter- and intra-department processes. • Responds to questions and addresses issues related to these processes. • Documents, updates, and supports the implementation of business processes aligned with departmental objectives. • Assists on projects with defined outcomes and within agreed-upon parameters. • Supports evaluation of department processes and systems, helps identify opportunities for improvement, and assists with implementing approved process improvements to enhance efficiency, effectiveness, and customer satisfaction. • Maintains effective communications with internal and external customers and key stakeholders.

• Coordinates essential daily administrative and key processes that support department and organizational goals and objectives • Administers 14 certification programs and 4 micro-credentials • Provides certification operations support with event planning for volunteer committee meetings and department retreats • Administers forms processing, travel arrangements, and expense reports for staff and volunteers • Monitors department inboxes, reviews non-clinical content for revisions on various products • Conducts industry research • Provides back-up support for audits, special events, and projects • Ensures effective implementation and evaluation of key processes • Coordinates specific inter- and intra-department processes • Responds to questions and addresses issues related to these processes. • Assists in documenting and updating processes • Collaborates with team members and supports the coordination of department projects • Assists with department processes and systems, helps identify improvement opportunities, and supports the implementation of solutions • Maintains effective communications with internal and external customers and stakeholders • Compiles and summarizes data to support team reporting needs • Participates in orientation and cross-training of team members

• oversees the development, review, and validation of acute, progressive, and critical care nursing content for AACN’s products and services • collaborates with internal and external experts and stakeholders to deliver innovative, industry-leading, and cost-effective products and services • ensures effective strategies and systems to deliver expert clinical practice knowledge across projects, programs, and services • actively conducts environmental scanning to provide current perspectives • synthesizes information from environmental scans and shares insights with internal stakeholders • develops and implements processes to ensure the right people with the required skills are chosen for each project • provides leadership in ensuring content quality and integrity for clinical products, programs and services.

• Actively manages direct outreach to current and prospective healthcare and academic organizations to understand their needs, propose AACN solutions, and secure sales. • Involves understanding the target audience, market opportunities, and effective sales channels to drive success. • Works in conjunction with the Business Development Manager and team on strategic planning for future growth. • Actively engages with other interested parties to understand the current industry environment and issues that matter most to healthcare leaders, our nurse community, and their patients. • Collaborates with cross-functional teams to evaluate opportunities, create business plans, and manage projects. • Facilitates the Business Development Process by maintaining day-to-day contact with external B2B customers. • Researches and understands the individual B2B customer organizations and identifies opportunities to align AACN’s products with key clinical and business objectives. • Identifies emerging industry trends and participates in market research. • Leads communication with key collaborators and reports progress and project accomplishments. • Drives sales, upsell/cross-sell, close deals, and meet or exceed individual and team sales goals. • Uses CRM software, such as HubSpot, to track customer interactions. • Supports new B2B-related programs, initiatives, and product launches maintaining cross-functional alignment.