• Maintain accurate gift-tracking and reporting processes, both internally and externally, in coordination with partners (e.g., our 501c3 fiscal sponsor) as needed. • Enter, update, and verify data to ensure call notes, donations, and pledges are appropriately tracked. • Ensure that grant agreements and reporting timelines are tracked and executed. • Pull lists from the CRM and edit as needed to support outreach, major donor briefings for Principals, and reporting needs. • Draft grant reports by compiling program updates, impact data, and other required information for submission to funders. • Support Principal call time by researching prospects and preparing briefing materials in coordination with call time managers. • Conduct ad hoc prospect research as directed. • Manage projects to improve the effectiveness of the team and ensure routine processes happen regularly and with quality. • Run established automations that support the team’s daily work (e.g., identifying top prospects for upgrades from current donors, generating donor briefing materials ahead of donor calls, etc.). • Produce and interpret reports to understand the effectiveness of fundraising tactics.

• Validate repossession requests submitted through the assignment dashboard to ensure accuracy and eligibility • Conduct thorough reviews of assignment criteria per the FHF Repossession Manual • Assign qualified repossession agents and oversee tracking, follow-up, and timely collateral recovery • Maintain strong, consistent communication with repossession partners to support efficient operations • Monitor and update all system statuses before and after repossessions to ensure data integrity • Process collateral release requests for agents and auction partners when accounts are reinstated • Perform hold and closure reviews of all repossession cases to ensure compliance and completeness • Adhere to all FHF compliance guidelines, policies, and regulatory requirements • Complete general administrative tasks as needed to support departmental workflow • Execute additional projects or assume additional responsibilities as assigned by management

• Own the end-to-end operational coordination and health of a portfolio of low-complexity districts, as the primary operational owner. • Serve as the primary operational contact for assigned districts, providers, and internal partners. • Coordinate referral progression from intake through service readiness, ensuring referrals continue moving toward successful fulfillment. • Maintain proactive communication with district partners regarding referral status, scheduling updates, and operational questions. • Identify operational risks early and escalate complex customer, provider, or workflow issues to the appropriate Service Delivery Specialist or Manager. • Coordinate provider engagement, referral acceptance, scheduling, and service readiness activities. • Monitor referral pipeline health and proactively address stalled, aging, or delayed referrals. • Partner with Staffing, Recruiting, and Service Delivery Specialists to support provider alignment and referral fulfillment. • Maintain accurate referral documentation and operational data across company systems. • Ensure referrals meet established service level expectations throughout the referral lifecycle. • Monitor account health, referral progression, and operational performance across assigned accounts. • Resolve routine operational issues while identifying opportunities to improve efficiency and customer experience. • Recommend workflow improvements that simplify processes and increase operational effectiveness. • Maintain operational standards while ensuring data integrity and process consistency. • Resolve routine operational barriers independently and escalate complex customer, provider, or workflow challenges requiring strategic coordination. • Partner with Service Delivery Specialists, Recruiting, and Revenue teams to ensure referrals move efficiently through the delivery process. • Share operational updates, customer feedback, and emerging risks with internal stakeholders. • Support onboarding and service implementation activities to ensure smooth transitions into ongoing service delivery. • Contribute to continuous improvement initiatives that strengthen operational execution and the customer experience.

• Execute seasonal site merchandising strategies across desktop, mobile, and app to support the commercial calendar. • Manage homepage updates, category experiences, promotional launches, and campaign execution. • Own backend merchandising within Salesforce Commerce Cloud, including category setup, visual merchandising, product sorting, search optimization, and promotional configuration. • Own assigned subbrand experiences, ensuring product presentation, storytelling, and customer journeys align with brand strategy and business objectives. • Partner cross-functionally with Merchandising, Planning, Marketing, Creative, Site Operations, and IT to execute launches, resolve issues, and deliver a seamless customer experience. • Create and manage Wrike briefs supporting site launches and ongoing site updates. • Perform end-to-end quality assurance across desktop, mobile, and app, validating navigation, pricing, imagery, promotions, search, product placement, and overall site functionality. • Identify and troubleshoot site issues, partnering with Site Operations and IT to quickly resolve defects and improve the customer experience. • Build and maintain manual and rule-based product sorting strategies to optimize assortment presentation. • Analyze inventory, customer behavior, trends, and business priorities to continuously improve product discovery, engagement, and conversion. • Identify opportunities to enhance onsite merchandising and reduce friction throughout the shopping journey. • Analyze ecommerce performance using customer engagement, navigation, conversion, product performance, and merchandising KPIs. • Develop recurring reports and competitive analyses to identify trends, measure merchandising effectiveness, and recommend data-driven optimization opportunities. • Present insights and recommendations to stakeholders that support continuous improvement of the digital shopping experience.