Episode Six

Role Description We are a growing fintech organization looking to add an AI Specialist to our team! This is a distinctive role that sits at the intersection of solution architecture, client engagement, and artificial intelligence. You will be the primary AI expert within the team — responsible for both internal and external AI solutioning — working closely with clients, business stakeholders, and engineering teams to design, deliver, and continuously improve AI-powered solutions. The role is primarily client-facing and solution-oriented, drawing on the depth of a Solutions Architect, with a strong secondary responsibility for the hands-on technical delivery, optimization, and troubleshooting of AI systems. The ability to code is highly desirable: the ideal candidate can move fluidly between whiteboarding a solution with a client and diving into the pipeline to resolve a performance issue. Responsibilities - Client-Facing & Solution Leadership - Lead technical pre-sales exercises with customers, focusing on AI capabilities and use cases. - Prepare and deliver compelling technical presentations, responses, and demonstrations of AI solutions to both technical and business audiences. - Lead the design of AI solutions from conception to delivery, shaping clients’ thinking and articulating a clear path from business problem to production system. - Craft well-defined descriptions of operations and statements of work; partition solutions and support the definition of project specifications, requirements, and development needs. - Work with development teams and project managers to ensure AI solutions are delivered per the agreed scope, quality, and timelines. - Provide solutions assurance, ensuring proposals meet client business requirements and align with our technology strategy and standards. - Articulate and manage technical risks across AI engagements, including model reliability, data quality, security, and compliance considerations. - Support Episode Six’s goals and objectives including those related to sales, productivity, profitability, and industry penetration. - Assist in developing strategies and materials in support of Episode Six’s overall solution architecture practice, business development, and sales effort. - Contribute to our AI roadmap, shaping future AI solutions and capabilities. - Provide subject matter expertise on AI to clients and colleagues across the business. - Travel may be required to support client engagements. - AI Architecture & Technical Delivery - Own the design and architecture of AI solutions, including the selection and configuration of appropriate foundational models for each use case (cloud-hosted and on-premises inference). - Lead prompt engineering efforts: system prompts, tool-use definitions, multi-turn agent workflows, output parsing, and guardrail design to ensure accuracy, safety, and commercial-grade quality. - Design and implement Retrieval-Augmented Generation (RAG) architectures: document ingestion and chunking strategies, embedding models, vector databases, hybrid retrieval (dense and sparse), re-ranking, and context assembly. - Evaluate, benchmark, and continuously optimise AI solutions against defined quality metrics, including retrieval accuracy, hallucination detection, response quality, and latency. - Troubleshoot AI pipeline performance issues, identifying and resolving accuracy, reliability, and throughput problems across cloud and on-premises inference environments. - Work with internal stakeholders — engineering, security, and product — to ensure AI solutions are architecturally sound, secure, and aligned with compliance requirements (including PCI DSS and SOC 2). - Maintain deep and current knowledge of the rapidly evolving foundational model landscape, advising leadership and clients on model selection, vendor capabilities, and emerging techniques. - Build and maintain AI evaluation frameworks: automated metrics, regression testing, and continuous quality monitoring to support ongoing improvement. Qualifications - 8–10+ years of experience in customer-facing roles, solution architecture, and/or technical design, ideally within financial services or technology. - Demonstrated experience designing and deploying LLM-powered applications in production (not just prototypes). - Deep understanding of RAG architecture: document chunking strategies, embedding models, vector databases (e.g. OpenSearch, ChromaDB, Pinecone), hybrid retrieval, and re-ranking. - Proven prompt engineering capability: system prompts, tool-use definitions, output parsing, and multi-turn agent workflow design for complex, production-grade AI systems. - Strong working knowledge of foundational model ecosystems, including cloud-hosted inference (AWS Bedrock, Anthropic Claude, OpenAI, Gemini) and on-premises inference (Ollama, locally-deployed models). - Excellent communication skills (English) — ability to engage across a broad range of stakeholders at the appropriate level, whether business or technical. - Strong ability to articulate AI concepts clearly: verbally, visually, and in writing. - Experience working with APIs and cloud infrastructure, particularly AWS. - Ability to evaluate AI solution quality and drive continuous improvement through structured measurement. - Very driven and self-motivated, able to work autonomously and make decisions confidently in ambiguous situations. - A team player with a ‘can-do’, entrepreneurial attitude that thrives in an agile, ever-changing environment. Requirements - Coding ability — particularly Python — to build, prototype, debug, and optimise AI solutions directly rather than purely directing others. - FastAPI, LangChain / LangGraph, async programming, Redis integration. - Experience working with multi-model architectures spanning cloud and on-premises inference environments. - Familiarity with AI evaluation frameworks: automated metrics (Recall@5, MRR, LLM-as-judge), human evaluation protocols, and regression testing. - Experience in regulated industries, with working awareness of PCI DSS, SOC 2, and GDPR requirements as they relate to AI systems. - Knowledge of payment processing concepts: card issuance, transaction authorisation, ledger management, multi-currency operations, and the global payments landscape. - Experience with developer tooling, developer portals, or API documentation systems. - Experience with AWS services including ECS, OpenSearch Serverless, ElastiCache, Bedrock, and CloudWatch. - Familiarity with WebSocket / SSE streaming for real-time AI response delivery. - Application architecture knowledge in Java-based systems and cloud/on-premises infrastructure. Benefits - A people first mentality. - Professional development from day 1. - A 360 focus on your wellbeing. - The ability to work where you need to.

Role Description We are a growing fintech organization looking to add a Platform Operations Specialist on our America’s team based out of Singapore! What you’ll be responsible for in this role: - Perform Software Releases and Infrastructure Updates: - Multiple PaaS instances of E6 Cloud platform - Multiple AWS EKS Kubernetes clusters - Cloud infrastructure (e.g. RDS, LB, networking, storage) - Linux and Windows servers - Maintain SQL and NoSQL databases - Support software development and testing activities - Support client onboarding and migrations - Routine testing of system backups and Disaster Recovery plans - Regular daily Infrastructure Monitoring and Maintenance - Create and maintain internal documentation - Participate in a standard on-call rotation with other team members - Other duties as assigned Qualifications - 3+ years AWS Cloud management experience (or other relevant Public Cloud provider) - 3+ years Kubernetes cluster administration - 3+ years Linux O/S management experience - 2+ years’ experience using Python scripting - Demonstrated infrastructure troubleshooting skills - Familiarity with Infrastructure-as-Code tools such as Terraform Benefits We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. - A people first mentality - Professional development from day 1 - A 360 focus on your wellbeing - The ability to work where you need to Company Description E6 is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. E6 is committed to providing reasonable accommodations for qualified individuals with disabilities who may require additional assistance in engaging in our application and interview process. Please feel free to reach out to E6's Talent Acquisition Team at recruiting@episodesix.com if you need any assistance completing our application or need accommodations during your interview process.

Role Description We are a growing fintech organization looking to add a Solutions Architect for our Global Delivery team! - Lead technical pre-sales exercises with customers - Prepare and deliver technical presentations - Lead design of creative solutions from conception to delivery, shaping our clients’ thinking - Support sales in answering RFI/RFP/RFQ (technical focus) and other customer proposals - Craft well-defined descriptions of operations/statement of works, partitioning solutions, supporting definition of project specifications, requirements, and any development needs - Work with development teams and project managers to deliver client solutions as per the agreed scope - Provide solutions assurance, ensuring our proposals meet our client’s business requirements and align with our technology strategy & standards - Articulate and manage technical risks - Support Episode Six’s goals and objectives such as those related to sales, productivity, profitability, and industry penetration - Assist in developing strategies and materials in support of Episode Six’s overall solution architecture practice, business development, and sales effort - Contribute to our roadmap, shaping our future solutions - Provide subject matter expertise to our clients and colleagues - Travel as required, mostly in the UK region Qualifications - 10 years of experience in customer-facing roles, solution architecture & technical design, and payments industry with a focus on cards products such as credit, debit, prepaid, etc. - Excellent communication skills (English) – ability to engage across a broad range of stakeholders at an appropriate level, business or technical - Ability to articulate ideas/solutions clearly, visually, and in writing - Experience working with APIs - Strong technical understanding, capability, and willingness to learn and develop skills on a daily basis - Very driven and self-motivated, able to work autonomously - A team player with a ‘can-do’, entrepreneurial attitude that thrives in an agile, ever-changing world - Knowledge of payment concepts and global payments landscape; preference to the local regulatory landscape in the US region - Application architecture/domain expertise in Java-based applications and cloud/on-premise infrastructure Benefits - A people-first mentality - Professional development from day 1 - 360 focus on your wellbeing - The ability to work where you need to Company Description Episode Six is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other legally protected characteristics. Episode Six is committed to providing reasonable accommodations for qualified individuals with disabilities who may require assistance during the application or interview process. Please reach out to E6’s Talent Acquisition Team at recruiting@episodesix.com if you need any support.

Episode Six (E6) is a leading global provider of modern cards and ledger infrastructure.  We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments. Today, we’re powering payment solutions for a wide-range of enterprise customers – large banks, leading fintechs, digital challengers, retailers and more.  Our platform powers any type of card solution – debit, credit, prepaid, virtual, tokenized, multi-currency and more – and can support any account structure with the most flexible and robust ledger in the market. E6 is headquartered in Austin, Texas, with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in over 30 countries on four continents. We are growing rapidly with triple-digit YoY growth in new customers. Interested in redefining what’s possible in payments? Join Episode Six today. What we’re hiring for: We are a growing fintech organization looking to add a Sales Director on our US team! What you’ll be responsible for in this role: Sourcing, managing and closing new business development opportunities that are consistent with the company’s strategy for strong revenue growth Sourcing, developing, and managing relationships with clients and their key personnel Identifying and developing business opportunities with existing clients Assisting in developing strategies and materials in support of the Company’s overall sales and business development efforts Coordinating and collaborating with internal teams to ensure client needs are fulfilled effectively, escalating and resolving areas of concerns raised by clients What experiences and skills are necessary to be successful in this role: 7+ years of enterprise software sales experience with 5+ years of experience selling into Financial Institutions and fintech/card issuing space Proven experience in payments or issuer processing technology Strong written and verbal communication, listening and presentation skills Strong networking skills with the ability to build rapport both internally and externally Knowledge of payments products and technology with ability to learn and grow Ability to adapt and thrive in a fluid and fast-paced business environments Ability to work independently as well as collaboratively within and across teams Ability to grow into leadership positions Fluency in English is a must; fluency in Spanish will be an advantage Proficiency in Microsoft Office suite and CRM tooling What makes a successful E6er? We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact. A people first mentality. Professional development from day 1, a 360 degree focus on your wellbeing, and the ability to work where you need to, we’re here to support you. Authorization to work in either the U.S. or Canada is a precondition of employment at E6. We unfortunately are not able to provide employment sponsorship at this time. E6 is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. E6 is committed to providing reasonable accommodations for qualified individuals with disabilities who may require additional assistance in engaging in our application and interview process. Please feel free to reach out to E6's Talent Acquisition Team at recruiting@episodesix.com if you need any assistance completing our application or need accommodations during your interview process.