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ServiceNow

As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Head of GTM Operations

Product MarketingProduct MarketingFull TimeRemoteLeadTeam 10,001+Since 2004H1B SponsorCompany SiteLinkedIn

Location

Northern America

Posted

3 days ago

Salary

$174.9K - $288.5K / year

Seniority

Lead

Job Description

Head of GTM Operations

ServiceNow

Role Description The Head of GTM Operations, ServiceNow.org, will play a pivotal role in the overall success of our nonprofit business unit. They will be responsible for designing and implementing strategies and overseeing operational aspects of the sales organization, ensuring efficiency, while driving the strategic growth and maturity of the business. This role requires a leader with a deep understanding of sales processes across the revenue operations cycle (demand/pipeline, forecasting, post-sale), partner management, and business scaling. This role will serve as a trusted advisor to the Group VP ServiceNow.org and the main operational lead for a diverse range of strategic planning and business operations functions with a special focus on revenue growth, KPI achievement, and resource management. What you will do in this role: - Collaborate with the GVP ServiceNow.org in setting and driving organizational vision, strategy revenue and workforce plans - Use data-driven insights to improve, evolve and implement GTM Strategy based on market conditions and overall company priorities - Translate strategy into actionable steps in partnership with the Sales Leaders and extended team members, to instantiate the NOWSell sales methodology. Support adoption of: - GTM / Customer Segmentation - Quota Setting and Compensation - Account / Territory Planning - Pipeline Management - Forecasting - Renewals - Win/Loss Analysis - Sales Enablement - Reporting / Dashboards - Analyze sales performance metrics and KPIs, identifying areas for improvement and ensuring continuous optimization of sales strategy - Identify, initiate and run integrated sales plays across Sales, Marketing, GSD and Partners to accelerate NNACV in core solution areas in partnership with Product Marketing - Develop and manage the operational budget, ensuring alignment with strategical goals - Work cross-functionally across sales and all other functions (marketing, finance, product, etc.) Qualifications - 10+ years of experience in sales and/or sales operations within a software sales organization (enterprise SaaS) - Demonstrated success in scaling operations for a high-growth tech company - Strong understanding of sales operations, enablement and SaaS metrics - Proficiency with CRM platforms, reporting/analytics tools and software - Experience with the nonprofit sector a plus - Strategic thinking skills and the ability to translate big picture strategic goals into actionable plans - Strong analytical skills, strong data-driven decision-making capabilities - Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels - Ability to adapt and thrive in a fast-paced, dynamic environment with competing priorities Requirements - For positions in this location, we offer a base pay of $174,850 - $288,500, plus equity (when applicable), variable/incentive compensation and benefits. - Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. - Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Benefits - Health plans, including flexible spending accounts - 401(k) Plan with company match - ESPP - Matching donations - Flexible time away plan - Family leave programs

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