• Responsible for the installation and repair of assigned Agfa products • Safety verification of electrical and environmental factors at customer site • Testing of product to ensure functional operation • Verification of operating performance with customer • Review of the basic operational functions with the customer at installation • Performs preventive maintenance and repair functions on assigned SMA • Maintains regular communications with Regional Manager • Documents service calls, expenses and time reports on a daily basis • Responsible for parts ordering and returning repairable spare parts components • Ensures the service ready condition of service aids, tools and diagnostic equipment • Maintains close contact with scheduler to meet all response time and uptime commitments • Promotes all Agfa offerings • Understand and adhere to all safety policies on the job and while driving company vehicle

• Manage and mentor a high-performing team of field engineers, fostering a culture of ownership and technical excellence. • Define and standardize deployment workflows and integration playbooks to improve repeatability and reliability. • Ensure the operational readiness of field personnel through continuous training, robust documentation, and deployment guides. • Set the technical strategy for field integrations, identifying gaps in current processes and implementing scalable solutions. • Lead the implementation and improvement of field engineering tooling, scripts (Python, Go, Bash), and automation workflows. • Serve as the primary escalation point for complex technical integration challenges and troubleshoot high-stakes mission issues. • Oversee the provisioning and configuration of FPS deployments within customer-owned tactical edge systems. • Ensure secure software delivery into comms-contested environments where speed and operational resilience are paramount. • Partner with Security and Product teams to align field implementation patterns with government compliance and mission requirements. • Work closely with Engineering, Product, Security, Mission Operations, Field Engineering, and executive leadership. • Translate business priorities into actionable Field Engineering initiatives. • Clearly communicate priorities, risks, dependencies, timelines, and technical tradeoffs. • Support customer deployments, demonstrations, exercises, and mission events as needed. • Ensure every Field Engineer is fully prepared before customer deployments, including technical readiness, certifications, and required training. • Maintain readiness tracking for personnel, specialized technical skills, software versions, deployment kits, and customer-specific requirements. • Develop and maintain standard operating procedures supporting field operations. • Establish metrics and dashboards for deployment readiness, utilization, customer support, and operational performance. • Conduct post-deployment reviews to capture and implement operational lessons learned.

• Support critical centrifuge and screening systems nationwide as part of a trusted field service team. • Work with senior technicians to master centrifuge systems. • Perform mechanical teardown, rebuild, and inspection in the Cincinnati shop during training. • Travel to customer sites for installations, maintenance, and field repairs (after training). • Diagnose and resolve mechanical or vibration issues in high-speed rotating systems. • Document service activities accurately and communicate effectively with customers. • Represent our reputation for professionalism, safety, and reliability.

• You will work as a Field Engineer (m/f/d) for the Danish market, providing first-class technical support and customer service while collaborating closely with customers, sales teams, and technical experts. • Monitor market trends and analyze product performance, including benchmarking against competitor products through field data collection. • Act as a trusted technical partner for customers and sales teams, providing expert support across Truck & Bus, Passenger Car, Agricultural tires, and Tire Monitoring Systems. • Investigate and resolve technical issues and customer complaints, delivering effective solutions both on-site and remotely. • Deliver engaging technical training sessions for customers, business partners, and internal teams. • Support the planning, execution, and evaluation of tire testing activities in close collaboration with the European Technical Team. • Prepare clear technical documentation, reports, and performance analyses to support informed decision-making. • Contribute to cross-functional projects and represent the company at national and international trade fairs and industry events.