AGFA HealthCare

• Lead Agfa’s Healthcare IT Professional Services and Technical Support operations • Develop a well-focused Services solution-oriented strategy and value proposition • Ensure high-quality implementation and after sale support of Agfa IT products in North America • Manage the Support Services operationally and commercially • Be a Change Agent through organizational communication and motivation • Oversee the safe and effective installation, configuration and support of Agfa HealthCare products • Drive innovation through implementation of new technology and AI tools • Educate existing customers on new releases and products • Collaborate with internal organizations (R&D, Product Marketing, Sales)

• Create and execute project work plans in accordance with project’s Statement of Work (SOW) and revise as appropriate to meet changing needs and requirements • Identify and schedule internal and external resources to meet project plan objectives • Manage activities of Project Team members, ensuring completion of assigned tasks in accordance with schedule, resources, cost, performance, and quality objectives • Meet and collaborate with internal and external stakeholders to effectively communicate project expectations in a timely and clear manner to ensure project success • Efficiently identify and solve project issues as they arise in a proactive manner • Identify and manage project dependencies and the critical path • Ensure all Agfa Healthcare quality documents required for the project’s deployment type are accurately completed, signed, and posted • Meet on-time commitments for the project’s Service Acceptance and Final Acceptance

• Achieving annual sales plan by prioritizing prospecting, customer facing selling time and driving sales strategy execution to generate sales volume of new business • Managing the future market opportunity potential of the assigned geography and named accounts • Developing consultative sales relationships with all key buying influences in each prospective opportunity, including key management and executive management, CFO, CIO, CEO, CMIO etc • Adhering to sales process by owning funnel management in the CRM system, driving territory development and account strategy to close deals in territory and any assigned existing customer accounts • Developing and executing an annual business/territory plan supporting attainment of quota, key performance metrics, market share growth and reviewing progress on a quarterly/ monthly basis • Collaborating with AGFA colleagues and business partners on closing business and growth strategies in assigned territory and accounts • Developing and maintaining product knowledge of AGFA Healthcare’s portfolio of IT and competitive products • Maintaining complete knowledge of the market drivers in the geographic territory, as well as each prospective and assigned customer account's current and strategic objectives, purchase plans and key buying influences

• Serve as the main point of contact and trusted advisor for a portfolio of clients • Foster strong, lasting relationships with key stakeholders at all levels, including department managers and physicians • Develop a deep understanding of each client’s business objectives and align our solutions to their goals • Proactively manage and resolve client escalations with urgency and professionalism • Coordinate with internal teams (support, product, services) to drive timely resolution and communication • Identify root causes of issues and advocate for systemic improvements. • Own customer retention and satisfaction for assigned accounts, including renewal planning • Partner with sales to identify and execute cross-sell and upsell opportunities • Contribute to revenue growth by positioning new offerings that meet evolving client needs • Maintain accurate and up-to-date records in CRM and success tools • Track customer KPIs, satisfaction/relationship health scores, and risk indicators • Prepare reports to present to clients and the leadership team • Meet client satisfaction, retention, and growth goals as measured both internally as well as through KLAS scores • Establish priorities and collaborate cross-departmentally

• Design our solution such that it meets modern security requirements. • Identify and troubleshoot issues, and use that information to optimize our designs. • Evaluate and select appropriate technologies, tools, and frameworks to build our products. • Engage with our security officer, our customers’ IT staff, our local teams and product managers to define secure solutions. • Create and maintain comprehensive documentation for architecture decisions, deployment strategies, and technical guidelines.

• Manage all AGFA imaging equipment in assigned territory • To include timely troubleshooting and repair, preventative maintenance and execution of field service bulletins • Assist peer Field Service Engineers (FSE) out of territory when needed and workload permits • Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team • Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory • Work with sales in identifying DR prospects and provide technical support during pre and post sales activity • Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment) • Installation, remedial and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on • Review of DR / IMAGING equipment operational function with the customer to meet training obligations during installations • Perform DR / IMAGING and x-ray room experience is required • Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction • Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams • Insures maximum DR / IMAGING uptime, performance and efficiency of all Agfa systems • Installs software, hardware and executes performance analysis as needed for DR and imaging • Defines DR / IMAGING problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques • Escalations: Initiate and follow all issues DR / IMAGING escalation processes and to keep the customer and management informed as to the status of the escalation

• Manage all AGFA imaging equipment in assigned territory. To include timely troubleshooting and repair, preventative maintenance and execution of field service bulletins • Assist peer Field Service Engineers (FSE) out of territory when needed and work load permits • Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team • Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory • Work with sales in identifying DR prospects and provide technical support during pre and post sales activity • Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment) • Installation, remedial and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on. • Review of DR / IMAGING equipment operational function with the customer to meet training obligations during installations • Perform DR / IMAGING and x-ray room experience is required • Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction • Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams • Insures maximum DR / IMAGING uptime, performance and efficiency of all Agfa systems • Installs software, hardware and executes performance analysis as needed for DR and imaging • Defines DR / IMAGING problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques • Initiate and follow all issues DR / IMAGING escalation processes and to keep the customer and management informed as to the status of the escalation

• Manage all AGFA imaging equipment in assigned territory • To include timely troubleshooting and repair, preventative maintenance and execution of field service bulletins • Assist peer Field Service Engineers (FSE) out of territory when needed and work load permits • Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team • Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory • Work with sales in identifying DR prospects and provide technical support during pre and post sales activity • Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment) • Installation, remedial and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on • Review of DR / IMAGING equipment operational function with the customer to meet training obligations during installations • Perform DR / IMAGING and x-ray room experience is required • Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction • Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams • Insures maximum DR / IMAGING uptime, performance and efficiency of all Agfa systems • Installs software, hardware and executes performance analysis as needed for DR and imaging • Defines DR / IMAGING problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques • Escalations: Initiate and follow all issues DR / IMAGING escalation processes and to keep the customer and management informed as to the status of the escalation.

• Create and execute project work plans in accordance with project’s Statement of Work (SOW) and revise as appropriate to meet changing needs and requirements. • Identify and schedule internal and external resources to meet project plan objectives. • Manage activities of Project Team members, ensuring completion of assigned tasks in accordance with schedule, resources, cost, performance, and quality objectives. • Meet and collaborate with internal and external stakeholders to effectively communicate project expectations in a timely and clear manner to ensure project success. • Efficiently identify and solve project issues as they arise in a proactive manner. • Identify and manage project dependencies and the critical path. • Ensure all Agfa Healthcare quality documents required for the project’s deployment type are accurately completed, signed, and posted. • Meet on-time commitments for the project’s Service Acceptance and Final Acceptance.

• Create and execute project work plans in accordance with project’s Statement of Work (SOW) and revise as appropriate to meet changing needs and requirements. • Identify and schedule internal and external resources to meet project plan objectives. • Manage activities of Project Team members, ensuring completion of assigned tasks in accordance with schedule, resources, cost, performance, and quality objectives. • Meet and collaborate with internal and external stakeholders to effectively communicate project expectations in a timely and clear manner to ensure project success. • Efficiently identify and solve project issues as they arise in a proactive manner. • Identify and manage project dependencies and the critical path. • Ensure all Agfa Healthcare quality documents required for the project’s deployment type are accurately completed, signed, and posted. • Responsible for the accurate forecasting of project dates and revenues, and delivering the project within budget.