Role Description We are seeking a Field Clinical Specialist to help us support the use of the Layer 7 device in the context of a clinical research study. In this role you will: - Travel to our clinical sites to guide intraoperative device use and clinical implementation. - Manage experimental paradigms and data collection. - Provide technical support for software and hardware issues. - Collaborate with healthcare professionals and clinical research staff. - Conduct training and suggest process or device improvements. - Support neurosurgical cases which may be emergent in nature. - Drive innovation in the field of neurotechnology. This position will be based in our Manhattan office or could be remote based on site locations, and will involve up to 70% travel. We are unable to consider remote workers or people not currently based in the United States, and who have employment authorization. Qualifications - Bachelor’s degree or above in mechanical, electrical or biomedical engineering, neuroscience, biology or related fields. OR at least 7 years of clinical experience in neurosurgery or neurocritical care. - 2+ years' experience in a field support role or a similar position within a medical device company, preferably in clinical device research context. - Strong understanding of neuroscience and functional cortical organization, basic neurosurgery concepts, hardware, electronics and software applications. - Strong understanding of the scientific method and engineering first principles. - Experience with or an understanding of good clinical practice (GCP) and FDA guidelines. - Excellent troubleshooting skills and the ability to think critically under pressure. - Excellent organizational and communication skills plus a good sense in scientific presentation, with the ability to convey technical concepts to non-technical audiences. - Self-starter with proven ability to thrive in fast-paced environments, work effectively on tight timelines, and adapt to changing priorities. - Preferred: strong understanding of medical devices and patient care involved in the neuromonitoring or extraoperative care setting, including monitoring systems, infusion pumps, drains and ventilators. Requirements - On-call rotation to support neurosurgical cases. - Up to 70% travel required. Benefits - Competitive salary based on qualifications and experience. - Inclusive culture that celebrates diversity.

• Responsible for the installation and repair of assigned Agfa products • Safety verification of electrical and environmental factors at customer site • Testing of product to ensure functional operation • Verification of operating performance with customer • Review of the basic operational functions with the customer at installation • Performs preventive maintenance and repair functions on assigned SMA • Maintains regular communications with Regional Manager • Documents service calls, expenses and time reports on a daily basis • Responsible for parts ordering and returning repairable spare parts components • Ensures the service ready condition of service aids, tools and diagnostic equipment • Maintains close contact with scheduler to meet all response time and uptime commitments • Promotes all Agfa offerings • Understand and adhere to all safety policies on the job and while driving company vehicle

• Manage and mentor a high-performing team of field engineers, fostering a culture of ownership and technical excellence. • Define and standardize deployment workflows and integration playbooks to improve repeatability and reliability. • Ensure the operational readiness of field personnel through continuous training, robust documentation, and deployment guides. • Set the technical strategy for field integrations, identifying gaps in current processes and implementing scalable solutions. • Lead the implementation and improvement of field engineering tooling, scripts (Python, Go, Bash), and automation workflows. • Serve as the primary escalation point for complex technical integration challenges and troubleshoot high-stakes mission issues. • Oversee the provisioning and configuration of FPS deployments within customer-owned tactical edge systems. • Ensure secure software delivery into comms-contested environments where speed and operational resilience are paramount. • Partner with Security and Product teams to align field implementation patterns with government compliance and mission requirements. • Work closely with Engineering, Product, Security, Mission Operations, Field Engineering, and executive leadership. • Translate business priorities into actionable Field Engineering initiatives. • Clearly communicate priorities, risks, dependencies, timelines, and technical tradeoffs. • Support customer deployments, demonstrations, exercises, and mission events as needed. • Ensure every Field Engineer is fully prepared before customer deployments, including technical readiness, certifications, and required training. • Maintain readiness tracking for personnel, specialized technical skills, software versions, deployment kits, and customer-specific requirements. • Develop and maintain standard operating procedures supporting field operations. • Establish metrics and dashboards for deployment readiness, utilization, customer support, and operational performance. • Conduct post-deployment reviews to capture and implement operational lessons learned.

• Support critical centrifuge and screening systems nationwide as part of a trusted field service team. • Work with senior technicians to master centrifuge systems. • Perform mechanical teardown, rebuild, and inspection in the Cincinnati shop during training. • Travel to customer sites for installations, maintenance, and field repairs (after training). • Diagnose and resolve mechanical or vibration issues in high-speed rotating systems. • Document service activities accurately and communicate effectively with customers. • Represent our reputation for professionalism, safety, and reliability.