Role Description Como Solution Architect en Initium Software, liderarás el diseño, la estructuración y la implementación de arquitecturas complejas de ServiceNow aplicadas al sector de telecomunicaciones. Tus principales objetivos serán: - Liderazgo y Mentoría: Guiar, capacitar y supervisar a otros desarrolladores y arquitectos, asegurando los más altos estándares de calidad técnica, excelencia metodológica y un entorno de aprendizaje compartido. - Diseño de Arquitectura de Vanguardia: Traducir requerimientos complejos de negocio en soluciones técnicas robustas, documentando y comunicando de forma clara el enfoque de integración de todos los componentes. - Socio Estratégico del Cliente: Educar a los clientes, negociar soluciones tecnológicas óptimas y actuar como el punto final de escalabilidad para la toma de decisiones técnicas complejas dentro del programa. - Construcción de Equipos de Alto Desempeño: Participar activamente junto a HR en el proceso de selección, definiendo procesos de evaluación técnica para identificar al mejor talento del mercado, detectando brechas de habilidades y trazando planes de capacitación. - Estrategia en Preventa y Crecimiento: Asistir en la delimitación de nuevas oportunidades comerciales, diseñando herramientas y técnicas avanzadas que permitan entregas eficientes y de alto valor agregado. Qualifications - Grado universitario o equivalente, preferiblemente en Ingeniería Informática, Ciencias de la Computación o Tecnologías de la Información. - Certificaciones Core en ServiceNow: - ServiceNow Certified Implementation Specialist - Strategic Portfolio Management (CIS-SPM). - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) + al menos otras 2 certificaciones CIS en la plataforma. - Más de 5 años de experiencia práctica configurando y desarrollando sobre la plataforma ServiceNow. - Más de 3 años de experiencia en implementaciones de gestión de portafolios de proyectos (SPM/PPM) o roles de consultoría estratégica de PMO. - Más de 5 años de experiencia general en consultoría tecnológica, gestión de servicios o desarrollo de software. - Más de 2 años de experiencia directa trabajando con clientes de telecomunicaciones o dentro de un entorno operativo Telco. - Experiencia demostrable en desarrollo con JavaScript, HTML, CSS, frameworks modernos e integraciones robustas, bajo entornos ágiles (Agile) y gestión del ciclo de vida del desarrollo de software (SDLC). Requirements - Posees las certificaciones de élite ServiceNow Certified Technical Architect (CTA) o Certified Master Architect (CMA). - Cuentas con un posgrado o maestría relacionados con el desarrollo o arquitectura de software. - Tienes conocimientos en ITIL (preferiblemente nivel Foundation). - Demuestras alta familiaridad con marcos de trabajo de la industria como Telecommunications Service Management (TSM) o frameworks y TM Forum Open APIs junto a sus modelos de datos estandarizados. - Te apasiona aprender de forma continua, compartir ideas disruptivas y evolucionar junto a un equipo dinámico. Soft Skills - Fuerte sentido de propiedad (ownership), rendición de cuentas (accountability) y atención minuciosa al detalle. - Pensamiento analítico avanzado y habilidades excepcionales para la resolución de problemas complejos. - Escucha activa, respeto hacia los distintos puntos de vista y disposición proactiva para aportar valor técnico al equipo. - Excelentes habilidades de comunicación en inglés (escrita, interpersonal y de presentación). Benefits - Atractivo salario fijo alineado con tu nivel de experiencia técnica avanzada. - Modalidad de trabajo 100% remota dentro de España con estabilidad horaria (09:00 - 18:00). - Oportunidad de liderar iniciativas complejas y de misión crítica utilizando tecnología de punta para el sector global de telecomunicaciones. - Un ecosistema de autonomía, colaboración y dinamismo, donde se valora tu iniciativa, se reconoce tu impacto directo y se apuesta por tu evolución profesional a través de mentorías y planes de carrera.

Join our Team About This Opportunity Join our Mobile Financial Services (MFS) team within Ericsson's Fintech unit and be at the forefront of transforming how people transact globally. We deliver innovation through platforms like the Ericsson Wallet Platform (EWP), empowering financial inclusion and digital transformation. In this role, you will be part of a high-energy, diverse, and forward-thinking team that is shaping the future of mobile payments. As a Solution Architect, you will lead the end-to-end design and deployment of the Ericsson Wallet Platform and related integrations. You will translate business requirements into robust technical solutions, ensuring seamless multi-vendor integration and exceptional performance in high-volume transaction environments. This role demands deep technical expertise, a strong grasp of fintech ecosystems, and outstanding customer engagement skills. What You Will Do - Own the architecture, high-level design (HLD), and low-level design (LLD) for mobile wallet deployments and integrations. - Ensure successful implementation and delivery of EWP and associated nodes, as per agreed scope. - Engage daily with customers to capture evolving requirements and translate them into solution designs. - Integrate the EWP with multiple third-party systems (USSD, SMSC, Service Delivery Platform, Banks, etc.). - Design and document solutions in complex, multi-vendor system landscapes. - Write and execute acceptance tests, securing customer sign-off. - Provide architectural leadership in technology strategy discussions with clients. - Contribute to business case modeling and proposal preparation. - Mentor teams and cultivate expertise in new technology areas. - Propose innovative enhancements to expand Ericsson's MFS services and market reach. What You Bring - Bachelor's in Engineering (Master's or equivalent experience preferred). - 8-12 years' experience in fintech solution architecture, with proven delivery of complex deployments. - Hands-on expertise in HLD, LLD, and design documentation. - Proven experience deploying solutions in public cloud environments. - Strong skills in Kubernetes, Docker, UNIX/Linux, clustering, Oracle, MySQL, XML APIs, IP networking, and client-server architectures. - Mobile Financial Services (MFS) and digital wallet architecture - Mobile money ecosystems - Payment transaction flows (P2P, merchant payments, airtime top-ups, cash-in/cash-out, bill payments) - Experience with Ericsson monetization solutions (charging, billing) is a plus. - Knowledge of CRM, digital front-end, omni-channel platforms, and enterprise architecture. - Ability to engage with C-level stakeholders and influence technology decisions. - Awareness of fintech trends and ability to translate them into new business opportunities. - Strong leadership, communication, and presentation skills. - High accountability, autonomy, and ability to lead in fast-paced, matrixed environments. - Understanding of commercial models, contract management, and sales processes. Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Egypt (EG) || Cairo Req ID: 780833

Role Description Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements. - Mapping decisions with requirements and be able to translate the same to developers. - Identifying different solutions and being able to narrow down the best option that meets the client’s requirements. - Defining guidelines and benchmarks for NFR considerations during project implementation. - Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers. - Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed. - Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it. - Understanding and relating technology integration scenarios and applying these learnings in projects. - Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken. - Carrying out POCs to make sure that suggested design/technologies meet the requirements. Qualifications - Bachelor’s or master’s degree in computer science, Information Technology, or a related field. Requirements - Total experience: 13+ Years - Strong working experience in machine learning, with a proven track record of delivering impactful solutions in NLP, machine vision, and AI. - Strong experience in AI/ML solution design, translating business use-cases into AI approach (LLM vs classical ML), defining success metrics, evaluation plans, and end-to-end architecture (data, model, serving). - Experience in AI/ML architecture design and implementation in data / big data using cloud infrastructure. - Proficiency in programming languages such as Python, Dotnet, JAVA, and experience with data manipulation libraries (e.g., Pandas, NumPy). - Strong understanding of statistical concepts and techniques, and experience applying them to real-world problems. - Experience in cloud & deployment, scalable inference (batch/real-time), GPUs basics, cost/latency tradeoffs, security/privacy (PII), access control, and compliant data handling. - Experience in large scale system design, API-first design, frontend & backend programming, and mentoring teams on best practices. - Experience in databases like SQL, MySQL, Oracle. - Understanding of MLOps and at least one deployment using some of the following technologies: MLflow, Kubeflow, Docker, Kubernetes, model deployment pipelines. - Experience in designing, developing, and deploying AI agents as part of multi-agent systems for autonomous/semi-autonomous decision-making and agent orchestration. - Strong understanding of LLMs and foundation models with expertise in designing and building prompts for prompt development and templates. - Practical experience with Generative AI frameworks such as GANs, VAEs, prompt engineering, and retrieval-augmented generation (RAG), and the ability to apply them to real-world problems. - Excellent problem-solving skills, with a creative and analytical mindset. - Strong communication and teamwork skills, with the ability to work effectively in a team environment and interact with stakeholders at all levels. - Experience with AI ethics and responsible AI practices. Benefits

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. • Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior. • Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively. • Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards. • Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions. • Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities. • Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer. • Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions. • Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.