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Airbnb

Airbnb is a community based on connection and belonging.

Data Scientist - Inference, Community Support

Data ScientistData ScientistFull TimeRemoteMid LevelTeam 5,001-10,000Since 2007H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$151K - $175K / year

Seniority

Mid Level

Job Description

Data Scientist - Inference, Community Support

Airbnb

Role Description As a Data Scientist working on Causal Inference in Community Support (CS), you will have the opportunity to collaborate with a strong team of engineers, product managers, designers, and operation agents to enable personalized, fair, and exceptional experiences for guests and hosts using advanced causal inference analysis. You'll work on high-impact projects like: - Designing rigorous experiments and quasi-experiments to measure the causal impact of CS product launches and drive data-informed launch decisions. - Building causal ML models to optimize Make Goods budget allocation and maximize business impact. - Conducting causal inference analyses to quantify the long-term effects of product changes and uncover heterogeneous treatment effects. - Delivering strategic insights on quality-cost tradeoffs, empowering leadership to deliver the best possible support experience to our community. Qualifications - 2+ years of industry experience in a quantitative analysis role with a Master's degree in a quantitative field (statistics, economics, computer science, etc.), or PhD in relevant fields. - Strong knowledge of causal inference and experimental design. - Strong knowledge of Bayesian modeling and statistical inference. - Hands-on experience building and deploying statistical or ML models in production environments. - Skilled in statistical programming (Python/R) and database usage (SQL). - Proven ability to communicate clearly and effectively to audiences of varying technical levels. - Ability to translate complex findings into compelling narratives that drive impact. - Excellent project management, communication, and collaboration skills. Requirements - Design and implement causal inference frameworks and statistical models to measure the impact of interventions, evaluate system performance, and uncover opportunities for improvement. - Build, evaluate, and iterate on causal ML models that power high-stakes decisions, applying best practices across the full model lifecycle from feature engineering to production deployment. - Develop frameworks to analyze tradeoffs between competing objectives (accuracy, coverage, user experience, and operational cost), and propose strategies to improve overall effectiveness. - Build strong relationships with cross-functional partners across Product, Design, Engineering, Operations, and Analytics to drive collaboration and innovation. - Communicate learnings to leaders and stakeholders in a clear, compelling manner that drives informed, data-driven decision-making. - Think strategically about how to scale and evolve data science capabilities within your domain, contributing to the long-term vision for how science drives platform outcomes. Benefits - Base pay range: $151,000 — $175,000 USD. - This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Company Description Airbnb is a mission-driven company dedicated to creating a world where anyone can belong anywhere. Our Community Support (CS) team is at the heart of that mission—delivering seamless, 10-star customer service experiences complemented by world-class, personalized human support that empowers hosts and guests at every step of their journey.

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