L-com Global Connectivity

• Develop and manage relationships with new and existing customers to grow overall business. • Collaborate with regional manufacturer’s reps and distribution partners to expand market reach. • Represent multiple RF active and passive component brand portfolios with deep product knowledge. • Identify and develop strategic opportunities at key accounts to drive long-term growth. • Work directly with customer engineering and sourcing teams to secure print positions on upcoming production projects. • Support customer-specific prototyping and near-term project needs with RF component solutions. • Maintain a strong understanding of customer applications and technical requirements. • Provide timely feedback to internal product and marketing teams regarding market trends and customer needs. • Travel as needed to customer sites, trade shows, and partner meetings (primarily domestic, with occasional international exposure).

• Provide technical leadership and architectural direction for next-generation pluggable optics and adjacent products, driving innovation and differentiation across the product roadmap in collaboration with Product Line Management (PLM). • Serve as a technical authority and customer-facing expert on customer calls and site visits., supporting strategic customer engagements and complex technical escalations. • Own the development and qualification on new and emerging technologies including Digital Coherent Optics (DCO) and next generation technology. • Lead validation, interoperability, and qualification efforts for transceivers across multiple platforms and network environments. • Drive root-cause analysis and resolution of complex transceiver issues, working directly with customers and manufacturers to resolve them. • Provide technical guidance on transceiver coding, configuration, and product data management, ensuring consistency, traceability, and scalability across the portfolio. • Develop a strong relationship with sales team to increase support for key customers. • Advise on laboratory strategy, tooling, and infrastructure, ensuring lab capabilities support current and future optic development and testing needs. • Create and maintain testing and technical requirements documents for customers and vendors. • Continuously evaluate emerging technologies and industry trends in transceivers, influencing internal strategy and external partnerships.

• Develop and execute the strategic vision, technology roadmap, and solution architecture strategy for Infinite Electronics' Data Center business. • Serve as the senior technical advisor to customers, executives, and internal stakeholders, building trusted relationships across hyperscale, AI infrastructure, colocation, and enterprise data center markets. • Lead the development of innovative connectivity and interconnect solutions that align customer requirements with business objectives and operational capabilities. • Partner with Engineering, Product Management, Operations, Supply Chain, and Commercial teams to drive solution development, product innovation, and market expansion. • Influence product portfolio strategy, technology investments, and future roadmap decisions based on customer needs, market trends, and competitive insights. • Drive revenue growth by supporting strategic account planning, expanding customer relationships, and improving technical win rates across key opportunities. • Represent Infinite Electronics as a thought leader through executive briefings, industry conferences, customer engagements, and technical forums. • Lead and mentor a team of architects, engineers, and technical specialists while fostering a culture of collaboration, innovation, and continuous improvement. • Establish best practices, governance processes, and performance metrics to ensure successful solution delivery and business outcomes. • Identify emerging technologies, market opportunities, and strategic partnerships that strengthen Infinite Electronics' position within the global data center ecosystem.

• Own the day-to-day management and optimization of Microsoft Dynamics Sales Hub • Partner with stakeholders to define and prioritize CRM enhancements and roadmap • Develop, document, and maintain CRM standard operating procedures • Lead CRM onboarding for new Sales hires • Establish and enforce data standards (required fields, naming conventions, etc.)

• Develop and execute multi-company CRO and digital experience optimization strategies aligned to revenue, conversion, customer engagement, and business growth goals. • Build and manage testing and optimization roadmaps focused on improving conversion performance and reducing customer friction across the digital customer journey. • Analyze customer behavior, funnel performance, behavioral analytics, heatmaps, session recordings, and digital performance metrics to identify optimization opportunities and business insights. • Lead A/B and multivariate testing initiatives across key digital touchpoints including homepage, category pages, product detail pages (PDPs), cart, checkout, and mobile experiences. • Partner cross-functionally with eCommerce, Product Management, UX/UI, Development, Marketing, Brand Management, SEO, PPC, and Analytics teams to improve digital customer experiences and support revenue growth initiatives. • Optimize onsite experiences including navigation, search, filtering, product discovery, merchandising, promotional messaging, product recommendations, and checkout flows. • Monitor and improve key digital performance metrics including conversion rate, add-to-cart rate, cart abandonment, checkout completion, engagement metrics, average order value (AOV), and revenue per session. • Develop reporting dashboards and communicate optimization results, customer insights, and business recommendations to leadership and stakeholders. • Support roadmap prioritization and digital experience enhancements based on customer behavior, analytics, revenue opportunity, and business impact. • Evaluate opportunities for AI-driven personalization, customer journey optimization, and emerging digital experience technologies. • Conduct competitor benchmarking and stay current on CRO, UX, personalization, and digital commerce best practices.

• Own the product strategy for the Integra Optics portfolio, with primary emphasis on data center, medical, enterprise, government, and telecommunications. • Build deep understanding of customer needs, current and future, to ensure product portfolio supports focus on customer partnership to drive success. • Identify market gaps, customer needs, competitive opportunities, and develop business cases supported by market analysis, pricing strategy, and revenue projections. • Define and maintain a near-term product roadmap that prioritizes high-impact opportunities across transceivers, fiber-optic cabling, and related connectivity solutions. • Build a long-term roadmap focused on innovation, value, and driving patents. • Drive quick-turn product initiatives with suppliers and internal partners to reduce time to market. • Identify, qualify, and develop supplier relationships that support portfolio growth and supply continuity. • Develop product requirements and supporting documentation that clearly articulate value, technical needs, and ROI. • Lead the end-to-end NPI process, including requirements definition, supplier qualification, sample validation, pricing, collateral development, and launch execution. • Maintain a healthy NPI pipeline and track progress against launch commitments using a disciplined stage-gate approach. • Monitor industry trends, customer applications, and emerging technologies through direct market engagement, research, and participation in relevant industry events. • Partner with sales teams to support opportunity development, deliver product training, and strengthen market positioning. • Build and maintain strong working relationships with suppliers, customers, the product team, and internal stakeholders across the organization.

• Develop and execute multi-company SEO and search visibility strategies aligned to revenue, traffic, and share-of-voice goals. • Manage internal and external resources, including contractors, and cross-functional partners, to deliver against SEO and search visibility initiatives. • Identify gaps in keyword coverage, rankings, and indexed content, and build roadmaps to expand organic search presence. • Optimize content and site structure to improve visibility across Google, Bing, AI search engines, and emerging generative platforms. • Partner with eCommerce and development teams to improve site architecture, crawlability, indexation, and technical SEO health. • Build and manage content optimization plans for category pages, product pages, technical content, blogs, whitepapers and high-intent landing pages. • Identify opportunities for calculators, guides, FAQs, and other high-value content that drives organic traffic and conversions. • Monitor performance using Google Search Console, analytics platforms, and SEO tools to track traffic, rankings, and revenue impact. • Analyze search data to identify growth opportunities and provide clear reporting to marketing and business unit leadership. • Establish and maintain SEO governance across brands, including taxonomy, internal linking, schema, and content standards. • Optimize content for AI-driven search experiences, including answer engines and generative search results. • Stay current on search engine algorithm updates, AI search trends, and industry best practices. • Support the development of a centralized SEO / Search Visibility Center of Excellence across Infinite Electronics.

• Define and execute product vision, strategy, roadmaps, and priorities aligned to organizational goals and customer needs. • Lead product planning, backlog management, sprint prioritization, and cross-functional delivery activities across digital products and platforms. • Partner closely with engineering, UX/UI, analytics, business stakeholders, and executive leadership to define scalable solutions that balance customer value, business goals, and technical feasibility. • Lead customer-centric product development practices including user research, usability testing, customer feedback analysis, behavioral analytics, and continuous optimization. • Monitor product performance metrics, customer engagement, operational KPIs, and business outcomes to identify opportunities for improvement and innovation. • Support digital transformation initiatives and evaluate opportunities related to AI-enabled solutions, automation, personalization, analytics, and operational efficiency. • Develop epics, features, user stories, workflows, requirements, and acceptance criteria to support agile delivery teams. • Lead and mentor Junior Product Managers while supporting product management best practices, agile methodologies, and collaborative team culture. • Communicate product vision, priorities, roadmaps, risks, tradeoffs, and business value to stakeholders across business and technology organizations. • Partner cross-functionally with eCommerce, Marketing, Sales Operations, Customer Care, Infrastructure, and Development teams to support successful product delivery and adoption. • Drive continuous improvement initiatives focused on customer experience, operational efficiency, agile delivery, and scalable digital product development practices.

• Define, implement, and maintain a standardized performance measurement framework across all business units. • Establish enterprise-wide KPIs covering service, throughput, quality, and friction points to enable consistent, actionable performance evaluation. • Build governance processes to ensure data accuracy, consistency, and timely reporting across all teams and business units. • Partner internally to design and maintain scalable dashboards and reporting standards that provide clear, actionable insights for leaders and stakeholders. • Analyze trends, identify risks and opportunities, and provide executive-ready insights to guide strategic decision-making. • Translate performance data into operational improvements and measurable business impact through structured feedback loops. • Partner with business unit leaders to enable data-informed decisions and drive continuous performance improvement. • Validate data integrity and continuously refine reporting frameworks, methodologies, and processes for efficiency, accuracy, and clarity. • Serve as the enterprise-wide owner of performance visibility and insights, ensuring reporting is consistent, accurate, and actionable. • Proactively anticipate business needs, recommend predictive analytics, and identify emerging trends to optimize sales performance. • Collaborate cross-functionally to align metrics with organizational goals and support operational excellence initiatives.

• Define Processes and Standards: Establish and maintain enterprise-wide communication frameworks, including cadence, channels, and approval processes. • Develop and maintain playbooks, training guides, and documentation to ensure consistent knowledge sharing across all business units. • Change Management: Define and implement change management and rollout standards for planning, communication, and execution of new initiatives, processes, and system updates. • Training and Enablement: Design, coordinate, and deliver training programs and enablement materials to ensure teams are equipped with the knowledge and skills needed for success. • Cross-Functional Collaboration: Partner with Operations, Quality, IT, and other stakeholders to ensure readiness for launches, process updates, and organizational changes. Lead alignment and readiness calls to ensure smooth execution. • Communication Leadership: Deliver clear, timely, and actionable enterprise-wide communications regarding launches, pricing, process changes, and other key updates. • Adoption and Performance Monitoring: Track adoption metrics, identify gaps, and proactively implement corrective actions to reinforce consistency and alignment across the field. • Continuous Improvement: Collect feedback from teams and performance data to update playbooks, training, and communications for ongoing improvement. • Ownership and Accountability: Serve as the single owner of enterprise communications, playbooks, and training standards, ensuring consistent, aligned rollouts across all business units and driving operational alignment.