Event Temple

• Sourcing and building a pipeline of opportunities within the mid-market hotel segment (typically 1–10 properties). • Leading structured discovery conversations focused on group sales, events, and operational workflows. • Developing and managing opportunities through the full sales cycle. • Negotiating contracts and closing deals. • Maintaining accurate CRM records and forecasts. • Identifying expansion opportunities and coordinating handoffs when accounts grow. • Representing the company on LinkedIn and other professional channels.

Role Description We are looking for a Billing & Implementation Specialist to join our Customer Success team. In this role, you will be responsible for all aspects of subscription management including: - Billing of renewals - Collection - Churn processing You will also be responsible for: - Data migration for new customers - Getting customers set up on our system with an integration when needed The successful candidate is a tech-savvy specialist who enjoys working with customers, will lead these responsibilities, and provide all necessary reporting relating to their role. Location: The candidate must be based in Canada (remote friendly). A Day In The Life As an Implementation And Billing Specialist, your day is dynamic and full of variety, where you’ll play a pivotal role in getting new customers up and running smoothly on our system. Your responsibilities will include: - Liaising with the Customer Success representative in charge of customer onboarding - Ensuring seamless data migration and flawless account creation - Extracting and analyzing data using AI Tools - Defining project parameters and executing seamless imports into the system - Setting up new accounts and creating document templates - Setting up API/integrations with precision - Collaborating with customers to build custom fields, menus, and other configurations - Managing billing aspects of subscriptions, including invoicing and processing renewals - Handling collections, downgrades, cancellations, and outstanding payments What you will own Technical Implementation - Lead data migration for new customers — extract, analyze, clean, and import customer data with precision - Use AI-assisted tools and internal processes to define project scope and execute imports accurately - Configure API integrations between Event Temple and PMS or other hotel technology platforms - Set up new customer accounts and user access with accuracy - Build custom fields, menus, and account configurations as specified per customer - Liaise with the assigned CSM throughout the implementation - Troubleshoot and resolve any data or integration issues before and after go-live - Create and maintain implementation documentation — data specs, integration guides, process notes - Provide Reports on Import Scopes, timelines, and challenges Billing & Collections - Own the full subscription billing lifecycle — renewals, invoicing, upgrades, downgrades, cancellations, and churn processing - Manage collections for overdue accounts and drive reduction of delinquent churn - Conduct monthly billing audits to ensure accuracy across all active accounts - Track and report on AR aging, collections rate, and delinquent churn - Maintain accurate records in Stripe and HubSpot; flag and resolve billing discrepancies Qualifications - Previous experience in a customer-facing role, particularly in B2B SaaS implementations or billing (minimum two years of experience) - Familiarity with CRM platforms (HubSpot preferred) and how billing and CS workflows intersect - Experience with data migration tools and techniques - Hands-on experience with Stripe for subscription billing and collections - Ability to identify process inefficiencies and suggest improvements - Excellent verbal and written communication skills - Strong customer service and relationship-building skills - Ability to work well both independently and as part of a team - Strong organizational skills with the ability to manage multiple projects and deadlines - A keen eye for detail to ensure accuracy in data migration, account setups, and documentation - Ability to quickly learn and adapt to new tools, technologies, and processes in a fast-paced environment - Passion for data and for helping customers succeed Nice to have - Experience configuring API integrations between SaaS platforms - Background in hotel sales & catering systems Benefits - Friendly co-workers - Work From Home/Remote - Health and dental benefits - Casual dress code - Competitive compensation - Building a company and being a part of a success story Next steps - The eligible applicants will be contacted - 20 minute pre-screen - 1 hour tactical interview - 1 hour culture interview - 3 successful reference checks - We don't offer relocation support for this job posting

• Own net-new revenue for the EMEA region • Build and manage a self-generated pipeline across EMEA • Prioritize outbound sequences into hotel groups, owners, RDOS, and GMs • Identify expansion potential early and drive land-and-expand motions • Run full-cycle SaaS sales: discovery, demo, solution mapping, commercial review, negotiation • Deliver business-case-focused demos that tie outcomes to revenue, cost, and productivity • Maintain 10-15 active opportunities at various stages • Manage forecasting, pipeline reviews, and territory planning with discipline • Represent Event Temple with owners and management groups across Europe • Join select industry events and partner meetings to accelerate pipeline • Travel up to one week per month to advance key deals, generate pipeline, and support rollouts