Event Temple

• Help design, build, and improve connections between Event Temple and hospitality platforms, property management systems, email providers, payment processors, and other industry partners • Design and implement reliable, high-performance integrations with third-party APIs • Build integrations with property management systems, payment gateways, hospitality platforms, and other external services • Contribute to technical and architectural decisions for our growing integration ecosystem • Build and improve systems for monitoring integration health, API performance, failures, and data consistency • Develop resilient integration workflows using retries, idempotency, rate limiting, error handling, and graceful degradation • Collaborate with integration partners on technical requirements, API specifications, testing, and implementation details • Investigate and resolve complex production issues across Event Temple and external systems • Improve the scalability and reliability of background processing and synchronization workflows • Work with other engineers to establish and share best practices for APIs, integrations, and distributed systems • Participate in technical discussions with partner engineering teams and contribute to integration planning

• Lead data migration for new customers — extract, analyze, clean, and import customer data with precision • Use AI-assisted tools and internal processes to define project scope and execute imports accurately • Configure API integrations between Event Temple and PMS or other hotel technology platforms • Set up new customer accounts and user access with accuracy • Build custom fields, menus, and account configurations as specified per customer • Liaise with the assigned CSM throughout the implementation — you own the technical pieces, they own the relationship • Troubleshoot and resolve any data or integration issues before and after go-live • Create and maintain implementation documentation — data specs, integration guides, process notes • Provide Reports on Import Scopes, timelines and challenges. • Own the full subscription billing lifecycle — renewals, invoicing, upgrades, downgrades, cancellations, and churn processing • Manage collections for overdue accounts and drive reduction of delinquent churn • Conduct monthly billing audits to ensure accuracy across all active accounts • Track and report on AR aging, collections rate, and delinquent churn — with full ownership of this reporting • Maintain accurate records in Stripe and HubSpot; flag and resolve billing discrepancies

• Managing and prioritizing a queue of inbound leads with speed and discipline. • Running structured discovery calls to qualify fit, uncover pain, and map decision processes. • Delivering product demos tailored to the prospect’s specific workflows and needs. • Following up consistently and moving deals through the pipeline without letting things go cold. • Negotiating pricing and closing deals within defined parameters. • Maintaining accurate, up-to-date records in HubSpot after every interaction. • Collaborating with Customer Success on smooth handoffs for new accounts.

• Sourcing and building a pipeline of opportunities within the mid-market hotel segment (typically 1–10 properties). • Leading structured discovery conversations focused on group sales, events, and operational workflows. • Developing and managing opportunities through the full sales cycle. • Negotiating contracts and closing deals. • Maintaining accurate CRM records and forecasts. • Identifying expansion opportunities and coordinating handoffs when accounts grow. • Representing the company on LinkedIn and other professional channels.

Role Description We are looking for a Billing & Implementation Specialist to join our Customer Success team. In this role, you will be responsible for all aspects of subscription management including: - Billing of renewals - Collection - Churn processing You will also be responsible for: - Data migration for new customers - Getting customers set up on our system with an integration when needed The successful candidate is a tech-savvy specialist who enjoys working with customers, will lead these responsibilities, and provide all necessary reporting relating to their role. Location: The candidate must be based in Canada (remote friendly). A Day In The Life As an Implementation And Billing Specialist, your day is dynamic and full of variety, where you’ll play a pivotal role in getting new customers up and running smoothly on our system. Your responsibilities will include: - Liaising with the Customer Success representative in charge of customer onboarding - Ensuring seamless data migration and flawless account creation - Extracting and analyzing data using AI Tools - Defining project parameters and executing seamless imports into the system - Setting up new accounts and creating document templates - Setting up API/integrations with precision - Collaborating with customers to build custom fields, menus, and other configurations - Managing billing aspects of subscriptions, including invoicing and processing renewals - Handling collections, downgrades, cancellations, and outstanding payments What you will own Technical Implementation - Lead data migration for new customers — extract, analyze, clean, and import customer data with precision - Use AI-assisted tools and internal processes to define project scope and execute imports accurately - Configure API integrations between Event Temple and PMS or other hotel technology platforms - Set up new customer accounts and user access with accuracy - Build custom fields, menus, and account configurations as specified per customer - Liaise with the assigned CSM throughout the implementation - Troubleshoot and resolve any data or integration issues before and after go-live - Create and maintain implementation documentation — data specs, integration guides, process notes - Provide Reports on Import Scopes, timelines, and challenges Billing & Collections - Own the full subscription billing lifecycle — renewals, invoicing, upgrades, downgrades, cancellations, and churn processing - Manage collections for overdue accounts and drive reduction of delinquent churn - Conduct monthly billing audits to ensure accuracy across all active accounts - Track and report on AR aging, collections rate, and delinquent churn - Maintain accurate records in Stripe and HubSpot; flag and resolve billing discrepancies Qualifications - Previous experience in a customer-facing role, particularly in B2B SaaS implementations or billing (minimum two years of experience) - Familiarity with CRM platforms (HubSpot preferred) and how billing and CS workflows intersect - Experience with data migration tools and techniques - Hands-on experience with Stripe for subscription billing and collections - Ability to identify process inefficiencies and suggest improvements - Excellent verbal and written communication skills - Strong customer service and relationship-building skills - Ability to work well both independently and as part of a team - Strong organizational skills with the ability to manage multiple projects and deadlines - A keen eye for detail to ensure accuracy in data migration, account setups, and documentation - Ability to quickly learn and adapt to new tools, technologies, and processes in a fast-paced environment - Passion for data and for helping customers succeed Nice to have - Experience configuring API integrations between SaaS platforms - Background in hotel sales & catering systems Benefits - Friendly co-workers - Work From Home/Remote - Health and dental benefits - Casual dress code - Competitive compensation - Building a company and being a part of a success story Next steps - The eligible applicants will be contacted - 20 minute pre-screen - 1 hour tactical interview - 1 hour culture interview - 3 successful reference checks - We don't offer relocation support for this job posting