Hotel Sales And Catering Software
Billing and Implementation Specialist
Location
Canada
Posted
4 days ago
Salary
$50K - $65K / year
Seniority
Senior
Job Description
Billing and Implementation Specialist
Event Temple
• Lead data migration for new customers — extract, analyze, clean, and import customer data with precision • Use AI-assisted tools and internal processes to define project scope and execute imports accurately • Configure API integrations between Event Temple and PMS or other hotel technology platforms • Set up new customer accounts and user access with accuracy • Build custom fields, menus, and account configurations as specified per customer • Liaise with the assigned CSM throughout the implementation — you own the technical pieces, they own the relationship • Troubleshoot and resolve any data or integration issues before and after go-live • Create and maintain implementation documentation — data specs, integration guides, process notes • Provide Reports on Import Scopes, timelines and challenges. • Own the full subscription billing lifecycle — renewals, invoicing, upgrades, downgrades, cancellations, and churn processing • Manage collections for overdue accounts and drive reduction of delinquent churn • Conduct monthly billing audits to ensure accuracy across all active accounts • Track and report on AR aging, collections rate, and delinquent churn — with full ownership of this reporting • Maintain accurate records in Stripe and HubSpot; flag and resolve billing discrepancies
Job Requirements
- Previous experience in a customer-facing role, preferably in B2B SaaS or Hospitality in implementation and billing positions.
- Familiarity with CRM platforms (HubSpot preferred) and how billing and CS workflows intersect
- Preferably, experience with data migration tools and techniques.
- Ability to identify process inefficiencies and suggest improvements.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Strong customer service and relationship-building skills, with a focus on delivering a positive client experience.
- Ability to work well both independently and as part of a team.
- Strong organizational skills with the ability to manage multiple projects and deadlines.
- A keen eye for detail to ensure accuracy in data migration, account setups, and documentation.
- Ability to quickly learn and adapt to new tools, technologies, and processes in a fast-paced environment.
- Passion for data and for helping customers succeed and ensuring a smooth onboarding experience.
- Nice to have: Experience configuring API integrations between SaaS platforms.
- Background in hotel sales & catering systems.
- Hands-on experience with Stripe for subscription billing and collections.
Benefits
- Comprehensive health and dental benefits
- Competitive compensation
- Work from Home / Remote friendly
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