• Forward Deployed Engineers (FDEs) lead complex end-to-end deployments of Jean-Paul in production alongside our earliest, most strategic customers. • Own discovery, technical scoping, connectivity, and rollout, partnering directly with the customer's engineering and business teams. • Measure success through production adoption, measurable workflow impact, and field feedback that changes what we build next. • Work closely with our Product, Engineering, Security, and GTM teams. • Travel to customer sites is up to 50%.

• Create, develop, and maintain scalable and efficient big data processing pipelines within distributed computing environments. • Design, develop, and implement interactive Power BI reports and dashboards tailored to the needs of different business units. • Work collaboratively with cross-functional teams to gather data requirements and design suitable data solutions. • Execute data ingestion, processing, and transformation workflows to facilitate various analytical and machine learning applications. • Keep updated with emerging technologies and best practices in data processing and analytics, integrating them into our data engineering methodologies. • Possess expertise in data modelling, data warehousing principles, data governance best practices, and ETL processes. • Demonstrate excellent written and verbal communication skills, with strong capabilities in documentation, presentation, and data storytelling. • Have experience in utilizing and fine-tuning large language models (LLMs) and developing generative AI solutions.

Role Description The Technical Control Engineer ensures the smooth operation and reliability of Symbotic’s automated systems at client sites. This role balances reactive support with proactive monitoring, incident ownership, and continuous improvement. The ideal candidate will troubleshoot and resolve complex technical issues, act as a technical lead during high priority incidents, and contribute to scalable processes and knowledge management initiatives. This position partners closely with Engineering, R&D, Implementation, and Customer Operations to transition new sites from “Hypercare” to steady-state support, ensuring operational excellence and long-term system reliability. We are looking for Technical Control Engineers who are available to work the following shifts: - Weekday Night: Monday–Thursday, 8:00 p.m. – 6:00 a.m. EST - Weekend Day: Friday–Monday, 6:00 a.m. – 4:00 p.m. EST - Weekend Mid: Friday–Monday, 12:00 p.m. – 10:00 p.m. EST - Weekend Night: Friday–Monday, 8:00 p.m. – 6:00 a.m. EST Qualifications - Bachelor's degree in electrical engineering, Controls Engineering, Automation Engineering or related technical field preferred; equivalent hands-on experience in industrial automation, robotics, or controls may be considered. - Minimum 2 years of experience in technical support, controls, or engineering role supporting complex systems. - Prior field or industry experience in automation, robotics, warehouse, or supply chain environments preferred. - Demonstrated experience providing remote system support (Remote Desktop, SSH). - Strong understanding of TCP/IP networking, protocols, and troubleshooting; familiarity with packet sniffers, network probes, and command-line diagnostic tools. - Proficiency with Linux shell environments and scripting; working knowledge of SQL scripting and application support. - Familiarity with ISC DHCP, BIND, and server configuration. - Experience with motion control systems (servos, VFDs), Allen Bradley ControlLogix, and programming languages such as Ladder Logic, C, and scripting languages. - Experience with server management, Active Directory, and Windows/Linux patching. - Strong troubleshooting, documentation, collaboration, and communication skills. - Ability to prioritize and perform effectively in high-pressure, customer-facing environments. Requirements - Manage and resolve complex technical support requests from end users via ticketing systems, phone, email, and chat. - Provide advanced remote support for electro-mechanical, software, networking, and controls-related issues using remote access tools. - Troubleshoot and resolve issues related to: - Automation and robotic systems - PLCs, motors, VFDs, and motion control systems - Software applications, networking, and scripting - Serve as a technical escalation point and act as the focal lead during major incidents. - Coordinate cross-functional resources (Software, Controls, Hardware, R&D, Customer Operations) to restore service efficiently. - Prioritize incoming issues based on customer impact, system criticality, and contractual SLAs. - Provide clear, timely updates to internal and external stakeholders during incidents. - Respond to equipment downtime events and coordinate with external vendors or resources as needed. - Proactively monitor system performance metrics, logs, and trends to identify potential failures before they impact operations. - Drive Root Cause Analysis (RCA) for critical and recurring incidents to reduce Mean Time to Resolution (MTTR) and prevent recurrence. - Identify systemic issues and recurring failure patterns, translating insights into preventative actions and process improvements. - Participate in post-incident reviews and lead follow-up actions to ensure sustained resolution. - Act as a technical owner during critical events, ensuring accountability from incident intake through full resolution. - Collaborate with R&D, Implementation, and Customer Operations to transition new sites from “Hypercare” to steady-state support. - Leverage metrics from high-impact downtime events to create and improve knowledge base content with measurable value to issue resolution and recurrence prevention. - Contribute to a scalable KB to enable “shift-left” resolution, improving self-sufficiency for customers and on-site Tier 1 teams. - Support ongoing system maintenance activities, including data backups, trend analysis, and I/O checks. - Interpret electrical schematics, OEM manuals, and system documentation to diagnose integrated system issues. - Stay current on supported software, hardware, tools, and platform updates relevant to Symbotic systems. Benefits - Medical, dental, and vision coverage - Disability insurance - 401K plan - Paid time off (PTO) - Other benefits as applicable

Role Description We are looking for a skilled and motivated Full Stack Engineer to join our team. In this role, you will be instrumental in maintaining and enhancing a critical data ingestion pipeline and a data analysis and visualization tool. You will have the opportunity to work across the full technology stack, contributing to the reliability, performance, and insights derived from our data. - Develop, maintain, and enhance tools primarily using JavaScript for the frontend and Go for the backend. - Interact with robotics, data engineers, and other stakeholders to understand data flow and observability requirements. - Implement new features and improvements to both the data ingestion pipeline and the data analysis and visualization tool based on evolving needs. - Write clean, well-documented, and testable code. - Participate in code reviews and contribute to improving our engineering practices. - Stay up-to-date with relevant technologies and industry best practices. Qualifications - Proven experience as a Full Stack Engineer. - Strong proficiency in Go. - Solid experience with JS/TS for frontend development. - Excellent problem-solving and analytical skills. - Demonstrated willingness and ability to learn new technologies quickly. - Strong soft skills, including clear communication, collaboration, and a proactive attitude. - Proficient English language skills (B2/C1 level), with comfort in regular 1:1 conversations with native English speakers. Benefits - Join us to be part of a dynamic community where your skills and contributions truly matter!