Role Description We succeed when our customers succeed. As a Technical Account Manager on the Omnichannel team, you'll own the technical onboarding journey for merchants launching on TikTok Shop with AfterShip Channels—getting them fully live and selling, and setting them up to succeed long term. You'll be the hands-on technical partner who connects and configures each merchant's integration, troubleshoots what breaks, and teaches merchants to operate Channels confidently on their own. This is both a technical and relationship role. You'll do the hands-on integration and configuration work, and you'll be the merchant's trusted guide: educating them on how to use Channels and adopt the advanced features that make them successful on TikTok Shop. You're not just closing tickets; you're accountable for whether each merchant reaches a live, healthy, self-sufficient state. What You’ll Do - Own end-to-end technical onboarding for merchants launching on TikTok Shop with AfterShip Channels, from kickoff through go-live. - Connect and configure integrations between the merchant's storefront and TikTok Shop; sync products, orders, and inventory, and troubleshoot issues (SKU mapping, variants, bundles). - Navigate TikTok Shop platform logic—API constraints, policy and whitelist nuances, and fulfillment (FBT) and returns rules. - Teach merchants how to use Feed confidently and adopt advanced features so they can operate independently. - Drive measurable onboarding outcomes: get merchants to live and healthy within ~30 days, and meaningful advanced-feature adoption thereafter. - Guide merchants beyond initial setup—helping them optimize their listings and use AfterShip Feed and Affiliates to grow their presence and sales on TikTok Shop. - Partner with merchants on their TikTok Shop growth journey, identifying opportunities for deeper feature adoption and surfacing cross-sell opportunities (e.g. Affiliates) where they'd drive merchant value. - Partner with the Omnichannel SA, Product, and GTM teams to translate merchant needs into product improvements, and stay current on platform changes. Qualifications - 3+ years in a customer-facing technical role - technical account management, solutions, implementation, or technical onboarding in SaaS, ecommerce, or marketplace/integrations technology. - Genuine technical fluency: comfort with APIs and integrations, data mapping across systems, and structured troubleshooting. - A strong educator: able to translate technical concepts into clear guidance and teach merchants to operate independently. - Ability to prioritize, multitask, and perform under pressure across multiple accounts. - Excellent written and verbal communication; able to hold a credible technical conversation with both merchants and platform partners. - Ownership mindset - you treat your accounts as yours to grow and protect. Nice to have - Hands-on familiarity with TikTok Shop (Seller Center, catalog/listing management, order and inventory sync, fulfillment workflows) and Shopify. - Understanding of what drives merchant growth on TikTok Shop—listing optimization, content & affiliates-driven commerce, and platform campaigns. - Familiarity with affiliate/creator operations. - Experience onboarding enterprise merchants. Benefits - Great Place to Work Certified: Recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. - Innovative & Inclusive Culture: Built on curiosity, creativity, and collaboration. - Ambitious Mission with Real Impact: Join us in transforming eCommerce. - Thrive & Grow: No ceiling to what you can achieve or learn. - Flexible Work Setup: Remote-first team with flexible hours. - Competitive compensation. - Healthcare coverage offered from day 1. - Retirement plans including company match. - Unlimited PTO. - Annual learning & wellness benefit. - Monthly book perk. - Career progression & professional development. Salary Range USD$92,000 - $150,000 on-target earnings.

• Owning the technical relationship with customers from onboarding through renewal • Delivering technical deep-dives and custom product demonstrations to both security teams and executive-level decision-makers. • Familiarizing yourself with customer environments, requirements, and milestones in order to help drive value • Keeping clients regularly updated on new security features, updates, and the overarching product roadmap • Partnering with Akamai's internal Product, Engineering, and Support teams to expedite bug fixes and requested features • Driving successful product adoption by aligning platform capabilities with client security goals, ensuring measurable value, reduced API risk exposure, and high annual renewal rates

• Du bietest den tierärztlichen Praxisteams technischen und Handling-Support für ihre Analysegeräte für die Labordiagnostik. • Du koordinierst Installationen von Geräten mit internen und externen Ansprechpartnern und hilfst bei der Behebung von Hardware- sowie Integrationsproblemen. • Du arbeitest eng mit internen Teams zusammen, um Kundenfragen und -herausforderungen effizient zu lösen. • Du führst Kund*innen durch Fehlerbehebungen und gibts praktische Tipps und Ratschläge zur Handhabung und Instandhaltung von Geräten.

• Serve as the trusted technical leader for major healthcare accounts • Proactively managing system performance • Strengthening stakeholder relationships • Driving stability, innovation, and long-term customer success across Philips’ managed services solutions • Serve as a single point of contact to ensure systems are healthy and up and running • Provide regular updates on solution performance • Monitors trends in case management & engages with customer support to drive resolution to ensure speedy resolution of escalated customer issues