IDEXX

• Consult on setup and configuration of IDEXX software solutions. • Coach/Train as practice completes online learning. • Act as point of elevation for all product related questions throughout customer onboarding. • Considered subject matter experts for the assigned product(s). • Analyzes, develops and implements process changes to provide improvement in workflow, operational procedures and other related business areas. • Training the customer on how to configure and develop their solution, while reinforcing best practice recommendations. • Coordinate with the wider customer team to ensure that issues are raised and owned appropriately. • Perform all internal handovers to allow customer to have a seamless experience. • Coach customers on the use of best practice clinical workflows and guide them through the unique setup of their software. • Participates in internal projects to implement new initiatives; identifies project opportunities; generates ideas and solutions. • May lead work activities of other team members, coordinating daily activities and providing training, coaching and guidance.

Role Description IDEXX is looking for a Senior Strategic Sourcing Manager to join our high-impact, collaborative indirect procurement team. In this role, you will act as a trusted advisor to business stakeholders while owning a portfolio of indirect spend, with a primary focus on technology and software categories. You will lead end-to-end sourcing initiatives, independently drive complex RFP processes, and negotiate high-value contracts that deliver measurable business impact. You’ll have the opportunity to lead meaningful sourcing initiatives, build trusted stakeholder relationships, drive strategic value across the organization, own your portfolio, influence business outcomes, and expand your career. This role is ideal for a highly organized, agile, and strategic thinker who thrives in a fast-paced environment, can reprioritize effectively, and influences outcomes without direct authority. You’ll operate in an “always learning” environment with strong support to build subject matter expertise, while benefiting from an autonomous leadership style and a culture that values teamwork, performance, and sustainable workloads. What You’ll Do: - Own and execute end-to-end strategic sourcing initiatives, including independently leading multi-step RFP processes for contracts exceeding $250K. - Develop and implement sourcing strategies across indirect categories, with an emphasis on IT and software (including subscription-based models). - Negotiate pricing, contract terms, and commercial structures to optimize cost, timing, volume, and risk. - Build strong leverage strategies through supplier competition, benchmarking, and market insights. - Partner cross-functionally with Legal, IT, Finance, and other stakeholders to align on requirements and drive successful outcomes. - Manage supplier relationships, including performance, risk mitigation, and continuous improvement initiatives. - Translate business needs into clear scopes of work and sourcing strategies. - Drive total cost of ownership (TCO) analysis, including identifying hidden costs and long-term value opportunities. - Manage a pipeline of sourcing projects with strong project management discipline and prioritization. Qualifications - 5–8 years of indirect procurement and strategic sourcing experience, with ownership of supplier portfolios. - Proven ability to independently lead end-to-end RFP processes for contracts valued at $250K+. - 1–2+ years of experience sourcing IT and/or software categories (including SaaS, subscriptions, or licensing models). - Strong contract knowledge with demonstrated success negotiating complex commercial agreements and driving measurable value. - Experience applying structured, multi-step sourcing methodologies (e.g., Kearney or similar frameworks). - Advanced negotiation skills with the ability to create leverage and consistently deliver favorable outcomes. - Strong business acumen and the ability to influence stakeholders across IT, Legal, Finance, and other functions without direct authority. - Excellent communication and stakeholder management skills, with the ability to build trusted advisor relationships. - Strong project management and organizational skills, including the ability to manage multiple priorities and reprioritize effectively in a dynamic environment. - Strategic mindset with a focus on cost, risk, timing, and overall value optimization. - Agile, flexible, and solutions-oriented approach with a proactive, ownership-driven mindset. - Demonstrated success leading complex sourcing initiatives, driving cost savings, and improving supplier performance. - Ability to work standard East Coast hours (9:00 AM – 5:00 PM or 8:00 AM – 4:00 PM EST); remote flexibility available for the right candidate. Benefits - Salary of $110-$140k depending on skills and experience. - Opportunity for annual cash bonus. - Health / Dental / Vision Benefits (Day-One). - 5% matching 401k. - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more.

• Act as the primary contact for customer inquiries via email and phone • Manage and support customer accounts within your assigned region • Deliver an exceptional customer experience • Prepare and manage quotations and data in billing systems • Work closely with internal teams to coordinate end-to-end processes • Build and strengthen long-term customer relationships

• You’ll travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required • You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue) • You’ll support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan • You’ll work remotely from a home-based office • You’ll utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner • You’ll manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth

• Provides on-site customer support for installations, training, and troubleshooting • Installs equipment and tests its operation • Trains customers on the use of products and services • Resolves customer issues with technical support • Plans and implements strategies for complex issues • Supports new installations and coordinates incident resolution • Communicates additional product needs identified at client sites • Documents visits and customer interactions

• Trabalhar em estreita colaboração com os profissionais de vendas de terreno • Desenvolver estratégias para manter e expandir contas de clientes • Estar envolvido na instalação, onboarding e formação das equipas das clínicas • Apoiar em visitas críticas a clientes • Planear e definir a estratégia das visitas a clientes • Documentar as visitas e interações com os clientes

• You’ll travel up to 75% of the time, both by air and by car (3-4 overnights a week); weekend hours and weekday overtime may also be required • You’ll install IDEXX Diagnostic Imaging Systems for customers in your area • You’ll train veterinary clinic staff on best practices to maximize system performance • You’ll support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan • You’ll work remotely from a home-based office • You’ll utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted advisor • You’ll manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth

• Carry out all sales responsibilities to veterinary clinics and hospitals. • Increase and build customer loyalty and usage of IDEXX products. • Engage customers in all sales related activities and responsibilities in a specific territory. • Create relationships with customers through knowledgeable interactions, business discussions and educational interactions. • Acquire new business in existing customer base and acquire new customers leading to an overall increase in the territory revenue. • Help build customer loyalty through effective use of IDEXX products & services including in-house and reference laboratory diagnostic solutions in the customer’s practice. • Facilitate and handle customer questions and/or service issues.

• Conduct security architecture reviews and threat modeling sessions with development teams using STRIDE methodology • Perform application security assessments across 20+ security verification service offerings including SAST/DAST analysis, manual code review, API security testing, authentication/authorization testing, and vulnerability validation • Execute hands-on security testing of web applications, APIs, mobile applications, and cloud-native services • Analyze and validate security findings from automated tools (GitHub Advanced Security, Synack, Tenable, AquaSec) and provide actionable remediation guidance • Support penetration testing engagements and coordinate with third-party security assessment vendors (Synack ST+)

Role Description Join our Talent Development team at IDEXX, where we are building engaging, scalable, and inclusive learning experiences for employees across the organization. As an Instructional Designer, you will design high quality learning solutions that support enterprise programs while also contributing to reusable tools, templates, and standards that enable efficiency and consistency at scale. This role goes beyond content creation. We are looking for designers who think consultatively, design with reuse in mind, and are comfortable working within a broader learning ecosystem to deliver the right learning experience at the right time. - Collaborate with subject matter experts (SMEs), Program Managers, and stakeholders to analyze learning needs, clarify business goals, and recommend right‑sized learning solutions. - Design and develop engaging, learner‑centered experiences across multiple modalities, including: - Virtual Instructor‑Led Training (VILT) - Instructor‑Led Training (ILT) - Blended and experiential learning - Microlearning - Video and multimedia content - Infographics (static and interactive) - Animation and visual storytelling assets - Create high‑quality learning deliverables such as participant guides, facilitator guides, job aids, assessments, and digital learning assets. - Design and maintain reusable learning templates, toolkits, and standardized assets (e.g., PPT frameworks, facilitator guide templates, job aid formats) to support efficiency and consistency across programs. - Apply instructional design best practices and adult learning principles to ensure learning solutions are effective, practical, and engaging. - Partner with stakeholders to challenge assumptions and help prevent over‑customization by recommending scalable or self‑service alternatives when appropriate. - Develop assessments, practice activities, and evaluation methods to measure learning effectiveness and support continuous improvement. - Use learner feedback, evaluation data, and program insights to refine designs and inform future learning decisions. - Ensure all learning materials are accessible, inclusive, culturally responsive, and aligned with IDEXX accessibility standards. - Apply strong visual design and storytelling principles while adhering to established brand and design standards. - Design learning solutions that align with the broader Talent Development ecosystem, ensuring cohesion and clarity across programs and audiences. - Leverage modern design tools, emerging technologies, and AI‑assisted workflows to improve development speed, quality, and consistency. - Manage multiple projects simultaneously while delivering high‑quality work on time and within scope. - Stay current on trends, methodologies, and technologies in learning experience design and adult learning. Qualifications - 5+ years of experience in instructional design, learning experience design, or curriculum development, or a bachelor’s degree in Instructional Design, Education, or a related field with equivalent experience. - Demonstrated experience designing and developing engaging learning experiences across digital and live modalities. - Strong instructional design foundation, including experience with analysis, storyboarding, design, development, implementation, and evaluation. - Proficiency with e‑learning authoring tools (e.g., Articulate Rise, Storyline), multimedia tools (e.g., Camtasia), and learning management systems (LMS). - Strong working knowledge of Microsoft Office (PowerPoint, Word, Excel, Outlook) and virtual facilitation platforms (e.g., WebEx, Microsoft Teams). - Experience creating visually polished, modern learning assets that resonate with adult learners. - Ability to consult with stakeholders, translate business needs into learning strategies, and recommend appropriate learning solutions. - Experience designing scalable learning assets such as templates, toolkits, or standardized resources. - Familiarity with accessibility standards and inclusive design practices. - Strong communication, collaboration, and problem‑solving skills. - Ability to work independently in a remote, project‑based environment and manage competing priorities effectively. Requirements - Experience with gamification, simulations, or social learning approaches. - Comfort experimenting with AI‑assisted design tools or automation‑friendly workflows. - Experience working within large, complex, or enterprise learning environments. - Interest in contributing to team‑wide design standards, processes, and shared ways of working. Benefits - Competitive compensation, incentives, and benefits. - Supportive work culture that embraces challenges and encourages learning and discovery.