IDEXX

• Du bietest den tierärztlichen Praxisteams technischen und Handling-Support für ihre Analysegeräte für die Labordiagnostik. • Du koordinierst Installationen von Geräten mit internen und externen Ansprechpartnern und hilfst bei der Behebung von Hardware- sowie Integrationsproblemen. • Du arbeitest eng mit internen Teams zusammen, um Kundenfragen und -herausforderungen effizient zu lösen. • Du führst Kund*innen durch Fehlerbehebungen und gibts praktische Tipps und Ratschläge zur Handhabung und Instandhaltung von Geräten.

• Provide high-quality support to customers who use IDEXX analyzers for laboratory diagnostics • Ensure a smooth experience when troubleshooting hardware and software issues • Provide technical and handling support for analyzers • Coordinate equipment installations • Assist with hardware and integration issues • Work closely with internal teams to resolve customer inquiries effectively • Guide customers through troubleshooting and offer practical tips

Role Description Estamos buscando um Vendedor Técnico para a nossa linha de Agua. Nesta função você irá: - Vender valor e manter margens elevada cumprindo a metas de vendas trimestrais. - Criar e sustentar bom relacionamento com clientes. - Excelência em lidar com diversos grupos de usuários finais em laboratórios públicos e privados. - Agendar ligações, apresentações e treinamentos para prospects. - Responsável pela manutenção e desenvolvimento de grandes contas corporativas. - Fornecer análises estratégica do mercado e previsões de vendas. - Lidar com mercado competitivo, superar objeções e fechar as oportunidades de vendas. - Participar de feiras e eventos conforme necessários. Qualifications - Conhecimento e vivência com produtos microbiológicos para análise de água. - Experiência com área de vendas. - Supervisão de grandes contas. - Conhecimento sobre processos licitatórios e negociação com órgãos públicos. - Superior completo em áreas como Biologia, Biomedicina, Farmácia ou combinação equivalente de educação e experiência necessária. - Disponibilidade para viagens e CNH B. - Residir em Belo Horizonte ou Rio de Janeiro. Benefits - Remuneração competitiva. - Incentivos e benefícios competitivos. - Cultura de trabalho positiva e respeitosa. - Oportunidades de aprendizagem e descoberta. Company Description A IDEXX valoriza uma força de trabalho e um local de trabalho diversificados e incentiva fortemente a candidatura de: - Mulheres - Pessoas de cor - Indivíduos LGBT - Pessoas com deficiência - Membros de minorias étnicas - Residentes estrangeiros - Veteranos A IDEXX é um empregador que oferece oportunidades iguais. Os candidatos não serão discriminados por causa de raça, cor, credo, sexo, orientação sexual, identidade ou expressão de gênero, idade, religião, origem nacional, status de cidadania, deficiência, ascendência, estado civil, status de veterano, condição médica ou qualquer outra condição protegida categoria proibida pelas leis locais, estaduais ou federais. Se você quiser vivenciar o processo de inscrição no seu idioma local, sinta-se à vontade para se inscrever pelo nosso site: IDEXX Careers .

• Engage Leaders + Build a Culture of Safety: Build trusted relationships with leaders across all lines of business. • Drive Program Excellence Across the Region: Develop, implement, and continuously improve EH+S programs. • Meet Regulatory Expectations: Maintain current knowledge of European EH+S regulations and help manage compliance.

• Provide phone-based clinical consultations to veterinary professionals across the US and Canada • Deliver live phone consultations regarding laboratory results, diagnostic testing, and treatment options • Guide clinicians on proper specimen handling techniques and help identify factors that may impact test accuracy • Advise on available IDEXX reference laboratory tests, including specimen requirements, clinical utility, and interpretation of results • Manage a consistent caseload while meeting turnaround time expectations and maintaining availability during scheduled hours • Maintain and grow clinical expertise through continuing education and current veterinary literature • Document all consultation interactions accurately within the CRM system • Maintain active board certification and applicable veterinary licensure

• You interpret laboratory results across a range of diagnostic areas to provide clear, cohesive insights • You may perform post-mortem examinations on production animals • You undertake histopathology and/or cytopathology on submitted samples from all species • You work closely with production animal veterinarians, providing specialist guidance and support • You connect findings across clinical pathology, serology, parasitology and other data sources • You contribute to a more integrated diagnostic approach within the large animal space • You engage with the local veterinary and farming community in a meaningful and practical way

• You are responsible for selling the IDEXX product portfolio in the field of veterinary diagnostics. • Build close customer relationships and win clients through professional exchange. • Support veterinary practices and clinics in expanding their in‑house diagnostic capabilities. • Manage the assigned territory and provide comprehensive customer advice on diagnostic procedures. • Collaborate with other sales experts, marketing and laboratory functions to ensure optimal customer service.

• Enable Commercial Excellence by delivering and localizing the global commercial training curriculum for field and internal sales teams. • Translate business strategy, portfolio priorities, and market context into practical, field‑ready application. • Lead onboarding, virtual and in‑person training sessions, workshops, and webinars that drive adoption and execution. • Coach sales professionals through field observations and structured feedback. • Use performance data, field insight, and business priorities to identify capability gaps and development opportunities. • Anticipate emerging learning needs driven by strategy shifts, portfolio evolution, or market dynamics. • Partner with Country Sales Management to shape local learning plans aligned with European commercial priorities. • Collaborate cross‑functionally with Sales Leadership, Marketing, Product, and Sales Operations. • Monitor learner engagement, adoption, and effectiveness to improve retention and performance outcomes. • Contribute to the development and refinement of training content, tools, and delivery approaches.

Role Description As a Customer Support Consultant, you will handle a variety of inquiries from IDEXX customers, answering 50 – 70 calls daily and providing a solution to a customer every 5 minutes on average. The start date for this role will be August 31, 2026. Why this role matters: - Our Customer Support Consultants are the direct line between IDEXX and our customers. - They serve as the direct connection between veterinary professionals and vital diagnostic services. - Ensuring timely, accurate communication that helps clinicians make informed decisions and ultimately keeps pets healthy. In this role: - You will act as the liaison between customers and our IDEXX laboratories. - You will answer customer questions and quickly and effectively resolve issues, primarily over the phone. - You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples. Qualifications - Must be fluent in both French (preferably Quebecois French) and English. - A proven track record of providing extraordinary customer service over the phone. - Ability to be on the phone for 8 hours a day in a quiet workspace or office. - Associate’s or Bachelor's degree in a computer-related or scientific (e.g. Biology, Chemistry, etc.) discipline, or equivalent combination of education and experience. - Superb listening and communication (verbal and written) skills, plus strong interpersonal skills with the ability to establish rapport quickly. - Strong computer and technical skills. - Problem-solving skills, attention to detail, strong organizational skills, and ability to multitask. - Ability to learn quickly and apply skills and abilities to a variety of customer interactions. - Ability to thrive in a fast-paced environment: you will navigate a variety of inquiries to provide a solution to our customer every 5 minutes on average (50-70 calls daily). - Goal orientation and strong collaboration skills. - Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment preferred. Requirements - When working from your virtual office, you are required to be available by telephone, voicemail, email, and Microsoft Teams messaging during your scheduled business hours. - A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. - You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately. Schedule - This role requires schedule flexibility. - The ability to work 8.5 hours between 10:00am and 10:00 PM EST Monday – Friday and Saturdays (9 AM – 5:30 PM EST) on a rotating basis. - Reliable and dependable attendance is an essential function of this position. Benefits - Hourly rate of $20 / hour + based on experience. - Eligible for annual bonus. - Health / Dental / Vision benefits. - Remote work (meaning that you will receive onboarding, training, and support virtually as well). Company Description We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

• Prospecting, qualifying leads, and closing sales for IDEXX’s Rapid Assay, Chemistry, and Fecal businesses through phone, email, and virtual meetings with customers. • Collaborate with the field-based Veterinary Diagnostic Consultants (VDCs) in your assigned geography to agree on and prioritize opportunities to generate revenue. • Build strong relationships with customers to understand their needs and present tailored solutions to drive business growth. • Partner with the broader commercial ecosystem, as needed, to ensure successful implementation and conversion of different growth initiatives. • Use sales tools to maintain a robust pipeline of sales opportunities in a high-volume outbound calling and email environment. • Lead IDEXX Rapid Assay, Chemistry, and Fecal product sales conversations within assigned territory.