• Oversee the team responsible for the comprehensive technical and legal vetting of all potential real estate assets • Manage the systematic identification of site constraints, regulatory hurdles, and infrastructure requirements • Ensure a seamless transition from site selection to construction commencement • Provide effective line management and mentoring for team members • Leadership of the design project management team responsible for initial design of infrastructure projects in United States and Canada

• Serve as the second point of contact for Brand Payments Associates, escalating issues to the Supervisor as appropriate. • Complete KPI reporting for Brand Associates weekly and follow-up with any outstanding items. • Answer any escalated questions from cross-functional partners, such as operations, cash applications, accounting operations, or any other internal partners. • Ensure Zendesk requests are being completed per SLAs. • Back-up for any brand payment associate as needed. • Lead calls with brand partners. • Collaborate with the Supervisor on special projects, process enhancements, and system improvements. • Conduct second-level quality reviews of team members' work before escalating to the Team Lead. • Assist with onboarding and training of new team members; contribute to maintaining and updating SOPs. • Stay adaptable and open to learning new tools and systems as business needs evolve.

• Manages a caseload of complex claims that cover a variety of eligibility types, policy provisions, and/or multiple diagnoses and claim factors. • Analyzes and processes claims by investigating and obtaining a wide range of complex information. • Applies claims policies & procedures and appropriately engages intervention of internal/external resources to ensure fair, ethical, and timely management of assigned claims. • Utilizes judgment and knowledge of claims management to make decisions based on information available at the time of decision. • Analyzes and interprets complex coverage contracts to determine if eligibility is met. • Effectively manages time and desk organization; coaches others on techniques and systems for organizing/prioritizing work and staying current on caseload. • Identifies and resolves gaps in financial calculations and offsets when applicable, shares technical knowledge and approach on financial calculations with team members. • Interprets calculations correctly involving complex contract provisions and works with applicable resources as needed to resolve issues. • Understands and reinforces to junior team members the importance of correct and accurate eligibility decisions and benefit calculations.

• Provides daily operational leadership and direction to Revenue Services teams • Ensures the timely and accurate billing and collection of company revenues • Performs advanced activities to respond to and resolve billing, collections, and payment issues • Achieves high levels of customer satisfaction by providing quality customer service while minimizing costs • Maintains knowledge of billing, accounts receivable management, and payment processes • Provides training and answers complex questions from teammates and customers • Monitors and audits team compliance with regulations and internal controls • Coordinates with key internal stakeholders and provides leadership to the team • Analyzes account data for accuracy in billing and collections