• Provides daily operational leadership and direction to Revenue Services teams • Ensures the timely and accurate billing and collection of company revenues • Performs advanced activities to respond to and resolve billing, collections, and payment issues • Achieves high levels of customer satisfaction by providing quality customer service while minimizing costs • Maintains knowledge of billing, accounts receivable management, and payment processes • Provides training and answers complex questions from teammates and customers • Monitors and audits team compliance with regulations and internal controls • Coordinates with key internal stakeholders and provides leadership to the team • Analyzes account data for accuracy in billing and collections

Role Description Glow25 wächst im B2B-Retail-Geschäft mit einem sehr hohen zweistelligen Millionenwachstum – und wir wollen diese Wachstumsphase jetzt in eine skalierbare Struktur übersetzen. Als Team Lead Sales (B2B Retail – DACH) übernimmst du die operative Führung und End-to-End-Koordination unseres B2B-Retail-Geschäfts in DACH (Drogerie, LEH und Specialty Channels). Dein Ziel: interne Prozesse stabilisieren, Schnittstellen zwischen Sales, Operations, Supply Chain und Product aktiv steuern und Verlässlichkeit in der Umsetzung sicherstellen. Du arbeitest eng mit unserem Director Sales (B2B Retail) zusammen und entlastest ihn im Tagesgeschäft, damit er sich strategisch auf die internationale Expansion und weitere Wachstumsinitiativen konzentrieren kann. In diesem Bereich brauchst du Deine Unterstützung: - Operatives Führen und Koordinieren: Du verantwortest Sales-Prozesse für Drogerie, LEH und Specialty Channels - Ownership: Du übernimmst End-to-End-Verantwortung für Prozessstabilität und interne Abstimmung zwischen Sales, Supply Chain, Product, Commercial & Ops - Forecasting und Budgetsteuerung: Auf Produktebene bist du stets in enger Abstimmung mit den Key Account Managern sowie relevanten Teams - Schnittstellen-Management: Du sorgst dafür, dass Projekte reibungslos laufen (z. B. Displays, Neuprodukte, Promotions, Legal-Freigaben, Zertifikate, operative Rollouts) - Sparring & Coaching: Aufbau klarer Kommunikations- und Priorisierungsroutinen für Team-Alignment - Prozess-Verbesserung & Skalierungsfähigkeit: Du erhöhst Struktur und Präzision in Einzelsteps (z. B. Display-Setups, Stammdaten/Produktparameter, Abläufe), um Effizienz, Verlässlichkeit und Speed zu steigern - Sparrings-Partnering: Mit dem Director Sales gehst du ins direkte Sparring zu Vision, Weiterentwicklung des B2B-Retail-Setups und Umsetzungslogik neuer Produkte/Rollouts Du berichtest an den Director Sales (B2B Retail) und koordinierst fachlich sowie in der Weiterentwicklung ein Team aus: - 3 Senior Key Account Managern (Drogerie / LEH / Specialty Channels) - 2 Sales Support Specialists (Vertriebsinnendienst) - 2 Projektmanager:innen (Sales-/Operations-Schnittstelle) Dabei verstehst du dich als operative und methodische Lead-Schnittstelle: Sparring auf Augenhöhe, Coaching, Priorisierung und die Sicherstellung von Alignment im Team. Qualifications - Mehrjährige Erfahrung im deutschen Drogerie- und LEH-Markt (zwingend erforderlich) - Operatives Know-how rund um Category-/Promotion-Logik, Displays, Logistikgrundlagen, Zulieferprozesse und Handelspartner - Hohe Loyalität & Vertrauenswürdigkeit – denn die Rolle ist tief in interne Koordination und Prozesssteuerung eingebunden - Fähigkeit, komplexe Stakeholder-Landschaften (Ops, Product, Supply) zu moderieren und ergebnisorientiert auszubalancieren - Strukturierter, lösungsorientierter Arbeitsstil mit echter Ownership-Mentalität („done means delivered”) - Kommunikations- und Sparringsstärke auf Augenhöhe (Klarheit statt Hierarchie) - Tool-Affinität für modernes, digitales Arbeiten (z. B. Asana, Slack, Google Workspace) - Deutsch fließend, gute Englischkenntnisse für internationale Abstimmung Benefits - Flexibel arbeiten, wie’s zu dir passt. - Glow Card – jeden Monat ein Bonus: 50 € Guthaben monatlich für lokale Anbieter – macht 600 € im Jahr extra für dich. - Weiterkommen leicht gemacht: Mit unserer Glowcademy und Lernzeit pro Woche bleibst du immer am Ball. - 40 % Mitarbeiterrabatt auf das komplette Sortiment – das lohnt sich wirklich. - Urlaub, der dir guttut: 30 Tage frei + 1 persönlicher Feiertag + bis zu 10 unbezahlte Tage extra, wenn du mal länger abschalten willst. - Gesundheit im Fokus: Wir übernehmen bis zu 600 € im Jahr für Zusatzleistungen – von Brille bis Zahnreinigung. - Für später gut abgesichert: Nach der Probezeit gibt’s 600 € Zuschuss zur Altersvorsorge – und wenn du selbst mit einzahlst, legen wir nochmal 20 % drauf. - Corporate Benefits & FutureBens: Hol dir exklusive Rabatte und Vorteile bei vielen Partnern. - Kultur, die wirklich strahlt: Seit fünf Jahren in Folge sind wir als Top Company bei Kununu ausgezeichnet - ein echtes Zeichen für unsere starke, positive und gelebte Kultur.

• You are responsible for sales processes for drugstores, grocery retail (LEH) and specialty channels. • You take end-to-end responsibility for process stability and internal alignment between Sales, Supply Chain, Product, Commercial & Ops. • At product level, you work closely with Key Account Managers and the relevant teams. • You ensure that projects run smoothly (e.g., displays, new product launches, promotions, legal approvals, certifications, operational rollouts). • Establish clear communication and prioritization routines for team alignment. • You increase structure and precision in individual steps (e.g., display setups, master data/product parameters, workflows) to boost efficiency, reliability and speed. • Together with the Director Sales you engage in direct sparring on vision, the further development of the B2B retail setup and the implementation logic for new products/rollouts. • You report to the Director Sales (B2B Retail) and provide functional coordination and development for a team.

Title: Team Lead, Program Integrity Location: Remote Job Summary: The Team Lead, Program Integrity drives and encourages innovative investigative processes and workflows to reduce turnaround time and produce positive investigative outcomes. Essential Functions: - Direct the day-to-day activities and leadership of investigative staff to ensure goals of the department are met - Serve as investigative planning consultant to investigative teams - Assign cases to investigative staff - Monitor and prioritize investigation allocation to maximize output and effectiveness of staff to ensure requirements and standards are achieved - Identify knowledge gaps and provide training opportunities to direct reports - Lead, arrange and conduct SIU staff meetings - Coordinate the training of new and existing investigative staff to increase recognition of fraud and abuse indicators and properly direct workflows - Mentor direct reports including, coaching, development, performance feedback, disciplinary issues, and annual performance evaluations - Identify workflow and process inefficiencies - Identify, recommend, develop, and implement internal departmental standard operating procedures - Collaborate cross functionally between investigative teams and other matrix partners - Proactively use analytic skills to identify potential areas of FWA and recommend future investigations - Assist department leadership in identifying, planning, and implementing program integrity metrics and performance indicators - Assist department leadership in identifying, planning, and implementing Artificial Intelligence (AI) agents and AI-enabled workflows - Maintain knowledge and stay current on Health Care Fraud trends and schemes - Recommend process or procedure changes and work with cross departmental teams on identified internal system gaps to mitigate FWA or financial risk - Assist in response to state and federal regulatory audits - Identify, assess and control risk to achieve compliance with state and federal integrity rules - Perform investigative case work and contribute to case creation and lead generation - Perform any other job related duties as requested. Education and Experience: - Bachelor's degree in Health-Related Field, Law Enforcement, or Insurance required - Master's degree (e.g., criminal justice, public health, mathematics, statistics, health economics, nursing) preferred - Equivalent years of relevant work experience may be accepted in lieu of required education - Five (5) years of experience in healthcare fraud investigations, medical coding, pharmacy, medical research, auditing, data analytics or related field required - Supervisory or leadership experience preferred Competencies, Knowledge and Skills: - Intermediate proficiency in Microsoft Outlook, Word, Excel, Access, and Power Point - Ability to formally present to a wide audience - Ability to work independently and in a team environment with a high level of confidence - Highest levels of ethics, integrity, ethics and professionalism in performance of all duties - Excellent problem solving and decision-making skills with attention to details - Demonstrated ability in research and drawing conclusions - Ability to perform intermediate data analysis and to articulate understanding of findings - Ability to work under limited supervision with moderate latitude for initiative and independent judgment - Demonstrated leadership skills - Self-motivated and self-directed - Knowledge of government program compliance requirements – Medicare, Medicaid, Affordable Care Act (ACA), etc. - Medical terminology, CPT, HCPCS, ICD codes or medical billing knowledge preferred - Knowledge of medical insurance and/or state regulatory requirements Licensure and Certification: - One of the following certifications is required: Accredited Healthcare Fraud Investigator (AHFI) or Certified Fraud Examiner (CFE) required - Certified Professional Coder (CPC) preferred - NHCAA or other fraud and abuse investigation training preferred Working Conditions: - General office environment; may be required to sit or stand for extended periods of time - Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members and may refer members to other CareSource resources. - Travel is not typically required Compensation Range: $72,200.00 - $115,500.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. #LI-SD1 Brand=CareSource