• Lead and manage the Costa Rica Design Center, providing direction to engineering managers, supervisors, and technical teams. • Drive execution of engineering projects, ensuring quality, on-time delivery, and customer satisfaction. • Partner with North American Design Center leaders to prioritize work, allocate resources, and optimize engineering capacity. • Develop workforce planning, forecasting, and resource management strategies to support project execution. • Monitor operational KPIs, productivity, labor costs, asset utilization, and continuous improvement initiatives. • Build high-performing, adaptable engineering teams through coaching, performance management, succession planning, and talent development. • Lead process improvement, standardization, automation, and AI initiatives to enhance engineering efficiency. • Manage operational risks, develop mitigation plans, and ensure achievement of production and business goals. • Collaborate with HR on recruiting, employee development, training, career progression, and performance management. • Maintain strong communication across global teams and stakeholders while fostering collaboration in a matrix organization. • Develop local supplier relationships and support site operations in Costa Rica. • Lead continuous improvement of engineering processes, operating procedures, workload management, and business performance.

• Identify, evaluate, and secure partnerships with high-quality game vendors—slot studios, crash games, instant-win, table games and emerging game formats. • Develop and maintain a strategic roadmap for content acquisition aligned with business goals and sweepstakes regulatory requirements. • Conduct competitive analysis to ensure the platform maintains unique and differentiated game offerings. • Serve as the primary point of contact for all game vendors, managing day-to-day communication and long-term strategic relationships. • Host regular business reviews to align on roadmaps, performance goals, and content delivery timelines. • Resolve operational issues, negotiate updates, and maintain strong vendor satisfaction. • Collaborate with Product Managers and Engineering to plan game integrations, feature support, and release schedules. • Ensure all vendor assets, game files, math models meet our launch requirements. • Oversee go-to-market planning, coordinating with Head of Games and Arcade for feature placement, promotional campaigns, and launch visibility. • Analyze game performance metrics—RTP behavior, player engagement, retention impact, and revenue lift. • Work with analytics teams to produce dashboards and insights that guide content strategy. • Optimize game placement, promotional exposure, and content mix to maximize impact.

• Full ownership of our direct and exchange programmatic systems • Hands-on configuration, management, and troubleshooting of exchange integrations, deal ID setup, creative specs, and pacing • Own the technical relationship with DSP and SSP partners • Partner with Sales and Revenue teams to surface delivery issues and support campaign execution • Serve as the internal subject matter expert on how the programmatic stack works and how to keep it running • Full ownership of digital uptime across our billboard network in all active markets • Day-to-day health monitoring, incident response, and resolution workflows for digital display outages • Own and administer digital inventory booking and contract management platforms • Manage content management and media player software vendors, holding them accountable to roadmap commitments and SLAs • Act as the primary liaison between digital ops, IT, and sales on issues affecting digital inventory availability and delivery • Drive resolution of booking conflicts, overbooking diagnostics, and play count discrepancies • Coordinate with the data team on play count pipeline integrity, alerting, and reporting accuracy • Manage project tracking and team workflows, keeping workstreams organized across markets and stakeholders

• Support the execution of the Global Portfolio & Innovation agenda • Consolidate and analyze portfolio data across multiple global initiatives • Produce regular portfolio reports and performance insights • Maintain and update Power BI dashboards for benefits tracking • Provide data-driven recommendations to support decision-making • Manage the central portfolio repository (SharePoint / shared drives) • Maintain governance templates, frameworks, and documentation • Coordinate portfolio review cycles and prepare reporting materials • Track actions and ensure follow-up with stakeholders • Support onboarding of new initiatives into the portfolio • Maintain benefits tracking across all initiatives • Monitor planned vs. actual performance in collaboration with stakeholders • Identify and escalate variances and risks • Develop and refine executive-level presentations • Structure clear, compelling narratives for senior stakeholders • Support the design and documentation of portfolio management processes • Improve templates, tools, and governance practices • Contribute to process optimization and innovation initiatives.