• Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service. • Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organized, and well-kept based on Company standards. • Maintain a professional and supportive image among subordinates and supervisors. • Schedule employees within Company guidelines to maximize customer service and maintain site image. • Implement non-discriminatory related management skills while hiring, training, counseling, motivating, and separating employees. • Develop positive and professional relationships with all suppliers. • Promote excellent service and resolve customer complaints in a timely, professional manner. • Promote and ensure a safe, positive public image within the neighboring community. • Prepare ongoing and timely performance appraisals in writing for all employees, providing proper performance-based feedback. • Train all employees ensuring that customer service, site image, and marketing execution meet Company standards. • Train all employees on safety procedures and promote safety awareness. • Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives. • Organize and maintain all site files and manuals. • Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely. • Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed, and priced correctly. • Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees. • Analyze daily sales and expense information and take appropriate action to maximize sales and net profits. • Budget and forecast P&L lines, as well as understand and manage merchandise margins. • Safeguard and account for all money received and disbursed.

• Lead, coach, and develop a team of Chronic Care Regional Trainers. • Own execution of the annual Chronic Care Learning and Development (L&D) plan, ensuring alignment with business priorities and product strategy. • Serve as a strategic advisor to Sales Leadership, providing insights on capability gaps and training solutions. • Monitor and evaluate effectiveness of training programs using performance metrics and field feedback. • Contribute to short- and long-term business planning (1–5 years) related to talent development and capability building.

• Deliver and facilitate clinical, product, and disease state training using HQ-approved materials tailored to Chronic Care portfolios • Conduct field-based coaching and ride-along to enhance customer engagement, selling effectiveness, and account management capabilities • Support onboarding of new hires in partnership with sales leadership, ensuring proficiency across product knowledge, compliance, and customer engagement • Partner with Director of Commercial Operations, Regional Cardiovascular Managers and Customer Team leaders to assess training needs across districts and territories • Align Learning and Development (L&D) plans with territory business plans and customer needs • Identify regional business opportunities and translate them into targeted learning interventions • Execute national L&D strategy at the regional level by adapting content to local market dynamics • Provide feedback to HQ on learning effectiveness and gaps, contributing to continuous improvement • Act as a bridge between field teams and L&D, ensuring alignment of messaging and capabilities • Collaborate cross-functionally (marketing, medical, access) to ensure consistent and compliant training delivery

• Lead the training and development efforts across Patient Coordinator, Billing Call Center, Patient Experience, and Document Control teams. • Take ownership of training initiatives, leveraging artificial intelligence and data analytics to identify skill gaps, build robust onboarding programs, and execute them effectively. • Align all training initiatives with the company’s long-term business objectives and operational goals. • Utilize artificial intelligence tools to optimize the creation of training materials and enhance modern e-learning experiences. • Collaborate with supervisors to assess current and future training requirements through job analysis and performance appraisals. • Develop individualized and team-wide training and development plans. • Review, select, and maintain training resources to ensure they are current, accurate, and effective. • Conduct effective induction and orientation sessions. • Provide structured opportunities for ongoing employee development and upskilling.