• Deliver and facilitate clinical, product, and disease state training using HQ-approved materials tailored to Chronic Care portfolios • Conduct field-based coaching and ride-along to enhance customer engagement, selling effectiveness, and account management capabilities • Support onboarding of new hires in partnership with sales leadership, ensuring proficiency across product knowledge, compliance, and customer engagement • Partner with Director of Commercial Operations, Regional Cardiovascular Managers and Customer Team leaders to assess training needs across districts and territories • Align Learning and Development (L&D) plans with territory business plans and customer needs • Identify regional business opportunities and translate them into targeted learning interventions • Execute national L&D strategy at the regional level by adapting content to local market dynamics • Provide feedback to HQ on learning effectiveness and gaps, contributing to continuous improvement • Act as a bridge between field teams and L&D, ensuring alignment of messaging and capabilities • Collaborate cross-functionally (marketing, medical, access) to ensure consistent and compliant training delivery

• Lead the training and development efforts across Patient Coordinator, Billing Call Center, Patient Experience, and Document Control teams. • Take ownership of training initiatives, leveraging artificial intelligence and data analytics to identify skill gaps, build robust onboarding programs, and execute them effectively. • Align all training initiatives with the company’s long-term business objectives and operational goals. • Utilize artificial intelligence tools to optimize the creation of training materials and enhance modern e-learning experiences. • Collaborate with supervisors to assess current and future training requirements through job analysis and performance appraisals. • Develop individualized and team-wide training and development plans. • Review, select, and maintain training resources to ensure they are current, accurate, and effective. • Conduct effective induction and orientation sessions. • Provide structured opportunities for ongoing employee development and upskilling.

• Lead and facilitate engaging virtual onboarding, orientation, and employee training programs, ensuring every new hire is set up for long-term success. • Design, develop, and continuously improve training programs, learning materials, and onboarding processes that align with business goals and evolving organizational needs. • Coordinate and manage company-wide compliance, cybersecurity, SOC 2, CMMC, and other required training programs while maintaining accurate records for audit readiness. • Monitor onboarding effectiveness by tracking 30/60/90-day training plans, analyzing onboarding survey and NPS results, measuring training success, and preparing reports with actionable recommendations. • Partner with IT, Operations, Product, Sales, and business leaders to coordinate onboarding logistics, technical certifications, equipment provisioning, system access, and learning initiatives. • Maintain the Learning Management System (LMS) to assign required training, monitor completion, ensure accurate training documentation, and support compliance and audit requirements. • Develop HR dashboards, spreadsheets, reports, and presentations using employee, training, engagement, and workforce data to support strategic decision-making. • Support HR operations during periods of high business demand by assisting with recruiting activities, employee benefits administration, engagement initiatives, and employee communications. • Handle confidential employee information with professionalism while ensuring compliance with employment laws, company policies, and HR best practices.

Role Description This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position. - Provide tutoring services to Year 1 OTD students - Lead activities or topics and be available to assist incoming students with navigating content and/or technology - Develop content for activities and/or group discussions related to the weekly course topic; assist with social media as time allows - Assist and facilitate year 1 study sessions, 1-on-1, and group tutoring Qualifications - Year 2 OTD student - Demonstrated success in year 1 fall OTD coursework (earned a grade of 'B' or higher) - Successful completion of a Criminal History Background Check - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. - This position does not support visa sponsorship for continued employment. Requirements - Excellent communication skills - Ability to manage time effectively - Self-motivated and willing to take initiative - A genuine interest in student success - Capacity to tutor Preferred Qualifications - Previous experience as a tutor or mentor To Apply For full consideration, applications must be received by the closing date and include the following materials: - Resume Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week. Career Services is here to help students looking for student employment positions at UND by offering individual sessions that include resume, cover letter reviews, and interview preparation. Please schedule an appointment through Hawk Central or email us at und.careerservices@und.edu .