Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description Join a fast-growing SaaS software business and play a central role in driving operational excellence across the customer journey. As part of our Quote-to-Cash organization, you will be the operational backbone for Sales, Customer Success, Finance, and Compliance - ensuring every deal flows cleanly from quotation to order fulfilment, renewal, and cash collection. As a Sales & Revenue Operations Specialist, you will ensure smooth, efficient operations across the full Quote-to-Cash cycle. You will act as a trusted operational partner for Go-to-Market, Finance, and Compliance teams - combining precision, speed, and a genuine service mindset. Quoting & Order Management - Support Sales teams with quotation creation, review, and management. - Process customer orders accurately and on time - including software license subscriptions, service contracts, and license delivery. - Review contractual and booking documentation to ensure compliance, accuracy, and audit-readiness. - Control and process service engagements and related documentation. Renewals & Licensing - Maintain and manage customer renewals with a high level of accuracy and proactive follow-through. - Provide licensing support to customers and internal stakeholders across the full license lifecycle. GTM Support & Operational Excellence - Provide first-level operational support to Go-to-Market teams through efficient ticket management. - Collaborate with Cash Collection teams to support invoicing and payment follow-up. - Maintain high standards of customer data quality and CRM hygiene. - Support Quality and Compliance teams by ensuring data integrity across all operational workflows. - Contribute actively to transformation projects and continuous improvement initiatives. Qualifications - 5+ years of experience in Sales Operations, Revenue Operations, or Customer Operations within a software or SaaS environment. - Strong working knowledge of the Quote-to-Cash cycle - from quotation and order processing through to invoicing and renewals. - Salesforce expertise is essential; broader familiarity with CRM and ERP systems is a plus. - Exceptional attention to detail with a results-oriented, ownership mindset. - Strong communicator with a genuine customer service mindset and collaborative approach. - Comfortable working autonomously under pressure in a fast-paced, international environment. - Experience contributing to or leading process improvement and transformation initiatives. Why Join Us - Be part of a high-growth, innovative software business with real operational impact. - Work in a collaborative, international environment where your contribution is visible and valued. - Play a central role in driving customer and operational excellence at scale. - Contribute to meaningful transformation initiatives that shape how the business operates. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: - Permanent Contract and a competitive compensation package. - Amazing centrally located offices near the Bernabeu Stadium. - Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us. - Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days. - Up to 25 EUR per month for a gym subscription. - Flexible compensation plan for childcare & public transportation. - ‍ Reimbursement of up to 50% of the cost of English & Spanish classes. - Fresh fruit, cookies, soft drinks and protein shakes at the offie. - Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more! - Bonuses for referring successful hires after three months of continuous employment. - We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

• Lead, develop, and manage a team of Patient Experience Supervisors and Patient Success Specialists across phone, live chat, and email channels. • Own full people management responsibilities including hiring, onboarding, performance management, disciplinary action, and career development for direct and indirect reports. • Set clear team goals and performance expectations aligned to departmental KPIs, holding the team accountable to consistent execution. • Develop and implement strategies to improve patient satisfaction, team efficiency, and service quality across all channels. • Oversee QA programs for inbound and outbound calls, live chats, emails, and faxes, ensuring feedback loops are timely and actionable. • Serve as the escalation point for complex or unresolved patient concerns, partnering with internal teams to drive resolution. • Partner cross-functionally with clinical, operations, billing, and product teams to resolve systemic patient issues and share insights that improve the overall patient journey. • Lead process improvement initiatives that enhance the patient experience and increase team productivity. • Oversee staffing and scheduling strategy, ensuring adequate coverage across all shifts and service channels. • Own department orientation and training programs for new hires, ensuring role readiness before live patient interaction. • Ensure ongoing development opportunities are available for tenured staff, including performance coaching and career pathing conversations. • Conduct regular one-on-ones, team meetings, and skip-level check-ins to maintain visibility into team health and individual performance. • Ensure meeting notes and action items are documented and distributed within 24 hours. • Monitor and enforce adherence to Policies and Procedures, auditing as necessary and addressing gaps proactively. • Own departmental reporting, ensuring all required projects and reports are completed accurately and on time. • Promote a positive, inclusive, and high-performing team culture through consistent role modeling, fairness, and transparency.

Role Description The Inside Sales Representative (ISR) is responsible for engaging Health Care Professionals in telephone conversations to promote assigned Client product, maximize the product’s selling potential, and meet program and Client objectives. The ISR achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile, and approved indications to ensure appropriate patient use. The ISR utilizes approved tools for product promotion and maintains a competent level of product, program, and customer activity knowledge. The ISR is expected to collaborate with Client field-based teams and Management. Essential Duties/Responsibilities - Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales. - On behalf of Client, promote Client's product(s) via the telephone (outbound and/or inbound calls) by engaging assigned HCP targets in in-depth product discussions to attain individual, territory and company goals for sales, market share, etc. - Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume. - Create and implement business plans to achieve territory and business sales goals. - Maintain call productivity and metrics that are required by program. - Achieve quarterly Client sales quotas. - Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology, and approved messaging, and effectively use approved promotional aids. - Maintain thorough knowledge of Client product(s) and program. - Verify and complete required data entry in Amplity/Client CRM systems, such as details of the target’s responses, call activity, product orders, and any follow-through actions. - Listen and respond appropriately to customer needs and questions within program timelines. - Partner and collaborate with Client field sales Account Managers and Client Sales Managers to plan territory coverage when required. - Create and maintain a positive impression with Client and Client’s customers. - Prepare reports for Management as needed. - Fully comply with all laws, regulations, and Amplity Policies, Code of Conduct, all privacy and data guidelines, and relevant state and federal laws and regulations. - Participate in teleconference and live (when required) National, Regional and District Meetings and training sessions and represent client at National and/or local Conventions when applicable. - Other projects as assigned. Key Working Relationships - Report to Amplity Sales Manager or Program Director. - Work closely with other team members assigned to the program and members of Amplity home office support. - Maintain a positive working relationship with customers and Client contacts. Qualifications - Required: Bachelor’s degree from an accredited university or college. - Required: A minimum of 2+ years of previous sales experience or relevant professional experience with proven record of success. - Required: Flexibility to cover multiple time zones as needed. - Preferred: Account and territory management experience. - Preferred: Inside Sales or Contact Center experience. - Preferred: Aesthetics experience. Knowledge, Skills, and Abilities - Excellent verbal, written and interpersonal communication skills. - Clear, articulate and grammatically sound speech, professional demeanor, and excellent phone manner and communication skills. - Strong focus on providing customers with superior support and service. - Ability to learn, understand, and communicate complex information over the telephone. - Strong rapport-building skills and active listening skills. - Excellent selling, closing, persuasion, and presentation skills. - Ability to display high levels of initiative, effort, and commitment to successfully complete projects and assignments. - Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge. - Must be self-motivated and disciplined. - Good organizational and planning skills, strong attention to detail and accuracy. - Ability to work independently and as a team member. - Flexibility and ability to handle multiple tasks simultaneously. - Must be able to deal with people at all levels inside and outside of the Company. - Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook. - Must be able to successfully complete Client trainings in their entirety (home study and live training) and meet all training expectations in order to proceed to servicing Client’s customers within the parameters of the program. - Must be able to participate in teleconference, live, national, regional, district meetings, training sessions and represent client at national or conventions when requested. Key Performance Competencies - Interpersonal Savvy - Customer Focus - Business Acumen - Driving for Results - Decision Quality - Dealing with Ambiguity - Planning - Motivating Others EPIIC Values - Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude. - Passion: We love what we do. Our energy inspires, engages, and motivates others. - Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working. - Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding. - Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.

• Sell auto insurance, homeowners insurance, and other personal lines products to AAA members via phone and online • Conduct outbound sales calls to prospective and existing members to promote insurance products • Provide personalized coverage recommendations and premium quotes based on member needs • Maintain accurate and detailed records of sales activities and client interactions in our CRM system • Participate in sales campaigns and promptly follow up on inbound referrals • Collaborate with Underwriting and Quality Assurance to reduce risk and ensure accuracy • Deliver AAA Five Diamond Service in every interaction • Cross-sell AAA memberships and other relevant AAA products and services