AAA Northeast

• Responsible for inbound and outbound phone sales of life insurance products • Timely follow up on all sales leads • Accurately implement the entire sales process • Meet monthly/quarterly sales goals • Document all conversations with clients accurately

• Responsible for evaluating performance through call monitoring of Insurance lines of business within the Club • Conduct routine and non-routine monitoring, evaluating calls in an objective and non-bias manner • Attending call calibrations meetings and providing candid feedback • Identifying and providing written recommendations of observable behaviors requiring coaching • Documenting feedback in CRM and QA database

• Responsible for managing Insurance Sales and Developing New Business to increase sales and overall sales volume. • Will be responsible for direct oversight of a team of Sales Managers and their teams of sales agents. • Promotes a culture of coaching, mentoring, and growth in a growing Insurance Sales organization. • Oversees the activities of the Insurance sales managers and staff. • Limits Errors and Omissions exposures by ensuring compliance with standardized procedures. • Analyzes historical performance, market factors, competitor’s position and accessibility of products to develop procedures, programs and performance measures to achieve sales and service goals. • Oversees implementation, monitors results, and initiates corrective action. • Ensures that Club policies and procedures are followed.

Bodily Injury Claim Specialist Location: Tampa, Florida, USA - Or reside within 50 miles from Tampa, Florida Work Arrangement: Hybrid Job Type: Full-time (Salaried) Salary: $68,000–$78,000 USD per year Additional Compensation: Annual performance bonus potential. Job Description: It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Description: ***This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events*** Florida Casualty Claim Specialist– The Auto Club Group Reports to: Claim Manager II What you will do: (Primary Duties & Responsibilities) The Auto Club Group is seeking prospective Casualty Claim Specialists who can work under less supervision with a high-level of authority to handle highly complex technical issues and the most complex claims. In this position, you will have the opportunity to: - Reviewing assigned claims - Contacting the insured and other affected parties, - Setting expectations for the remainder of the claim process, and thoroughly documenting activities in the claim file. - Complete complex coverage analysis, - Ensure all possible policyholder benefits are identified, - Complete an investigation of the facts regarding the claim, - Determine if the claim should be paid and confirm recovery potential. - Conducting thorough reviews of damages and determining the applicability of state law and other factors related to the claim. - Identify when to refer claims to other company units (e.g., Underwriting, Subrogation or Special Investigation Unit). - Possess strong critical thinking and negotiating skills. - Handle both attorney represented and unrepresented claimants with injury claims that may involve coverage investigation, liability disputes, bodily injuries, and litigation. - Assist Claim Manager with file reviews and training. With our powerful brand and the mentoring, we offer, you will find your position as a Claim Specialist can lead to a rewarding career at our growing organization. How you will benefit: Claim Specialist will earn a competitive salary of $68,000 - $78,000 annually with an annual bonus potential based on performance. - Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: - 401k Match - Medical - Dental - Vision - PTO - Paid Holidays - Tuition Reimbursement We’re looking for candidates who: Preferred Qualifications: Education: - Degree in Business Administration, Insurance or a related field or the equivalent in related work experience - Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent - CPCU coursework or designation Required Qualifications: Education: - In states where an Adjuster’s license is required, the candidate must have a Florida State Adjuster License. - Degree in Business Administration, Insurance or a related field or the equivalent in related work experience - Must have a valid State Driver's License Experience: Three years of experience or equivalent training in the following: - Negotiation of claim settlements - Evaluation of injury claims - Securing and evaluating evidence - Subrogation claims - Coverage analysis and resolution of coverage questions - Taking statements - Establishing clear evaluation and resolution plans for claims Knowledge and Skills: Knowledge of: - Fair Trade Practices Act as it relates to claims - Subrogation including intercompany arbitration - Litigation as it relates to claims - Negligence Law - No-Fault Law - Medical terminology and human anatomy Ability to: - Handle claims to ACG Claim Handling Standards including following and applying ACG Claim policies, procedures, and guidelines - Work within assigned ACG Claim systems including basic PC software - Perform claim file review and investigations - Demonstrate effective communication skills (verbal and written) - Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns - Analyze and solve problems while demonstrating sound decision making skills - Prioritize claim related functions - Process time sensitive data and information from multiple sources - Manage time, organize, and plan workload and responsibilities - Must Reside within 50 miles from Tampa, Florida Work Environment - This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Provide support for sales and club delivery systems, analyze data for accurate reporting, respond to customer inquiries, and collaborate with various departments to enhance operational efficiency and communication.

Title: Business Intelligence Support Analyst Location: MI-Admin Office Building (AOB) Full time Hybrid Business Intelligence Support Analyst– The Auto Club Group What you will do: Support management and senior staff in the research, analysis and development of Business Intelligence (BI) solutions. Identify areas for data quality improvement and provide support in the resolution of data quality problems. Provide training and support to end users regarding BI solutions and the IBI data warehouse. Assist management and senior staff with the development of proposals and business cases. Develop end user documentation and communication plans. Analyze and assess the impact of changes to Actuarial, Underwriting, Sales, Processing and Claims procedures/systems including rate revision changes on data and reporting requirements. Assist in the development of data management quality assurance standards and processes. Participate in root cause analysis and problem-solving activities as needed. Maintain Competency Center documents including procedures and communications. Supervisory Responsibilities: None How you will benefit: Business Intelligence Support Analyst will earn a competitive salary of $70,000 - $87,000 annually with annual bonus potential based on performance. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: - 401k Match - Medical - Dental - Vision - PTO - Paid Holidays - Tuition Reimbursement We’re looking for candidates who: Required Qualifications: Education: - College level coursework in Business Administration, Information Systems, Statistics, Insurance or related field Experience: - Programming experience using SAS, Easytrieve, SQL, HTML and Javascript - Creating web pages - Auditing, balancing and reconciling data - Analyzing procedures to identify and correct errors - Preparing reports, correspondence and project plans - Acceptance testing including assisting in the development of test scenarios and test data - PC software applications (e.g. MS Office, Excel, Access, SAS or other statistical software) - Control languages (e.g., JCL) Knowledge and Skills: - Technology project lifecycle and various analytic and project management tools - PC software applications (e.g. Visio, ERWIN, Process Mapping tools, etc.) - Data management quality assurance standards and processes Ability to: - Communicate effectively with others in a work environment and public - Analyze information and business process flows - Utilize business intelligence tools (i.e., SQL, Data Studio, SAS, Oracle BI) - Explore alternative approaches to existing process and project objectives - Identify coding issues and recommend improvements to the system - Understand technology as it relates to business Preferred Qualifications: Education: - Associate degree in Business Administration, Information Systems, Statistics, Insurance or related field Experience in/with: - Documenting business processes - Insurance (e.g. Actuarial, Claims, Underwriting, etc.) processes and procedures - P&C insurance products, trends and practices Work Environment This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team building events.

Title: Temporary Subrogation Claim Support Processor Locations:- TN- SC- NE- ND- NC- MN- IN- IL- IA- GA- FL- CO- MI- WI Work Type: Remote, Full Time Job ID: JR16583 It’s a great time to Job Description: It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD This is a six-month temporary work assignment. Successful candidates may have conversion opportunities into a full-time position depending on performance and position availability. Temporary Subrogation Claim Support Processor - AAA The Auto Club Group Reports to: Claim Manager or above What you will do: Provide daily support to the Claim department by completing well defined clerical tasks that require a general understanding of the Claims process, business Provide daily support to the Claim department by completing well defined clerical tasks that require a general understanding of the Claims process, business context and the Claims department organization and workflow. Day-to-day routine tasks include: - Research and proper routing of mail, data entry of key information into claim systems for proper routing of documents including summons and complaints - Oversight for exception process of RPA functions, ordering police reports and paying low dollar, high volume invoices, generally associated with claim expenses, including research to ensure no payment duplication - Request and track retrieval requests for paper files when needed, daily oversight for manual printing, logging, and mailing remotely printed checks for multiple claim systems - Receive inbound and make outbound customer phone calls to resolve claims needs - Triage phone line as well as a customer care line to answer questions from members or body shops related to inspection assignment - Work requires detailed compliance to specific instructions, with supervisory oversight - May be assigned tasks normally handled at a higher level as needed - Assign claims to claim handlers following prescribed business rules - Update claim systems with information related to assigned recovery tasks Primary duties are to triage all claims received by Subrogation unit and route them to the correct Subrogation team claim handler. This includes claims in FACTS and legacy policies (WINS, IPM, CPS, SPI). Review claims to determine whether liability has been established, review claim details including FNOL, claim memos and police report to determine primary liability. Update the claim system by adding liable party or parties participants and ensure insurance verification has been completed for the liable party. On FACTS claims, update the Subrogation node, or create the node when one is not already established, and accurately document the recovery reason, pursued amount, and liable party information. Using assignment logic, determine the appropriate Subrogation claim handling team (Investigators, Claim Rep. 1, Claim Rep 2 or Claim Specialist) and assign the claim to the subrogation claim handler. This position also provides support to CR1 staff during periods of high volume, which includes compiling claim packets and referring eligible claims with supporting documentation to collection vendors, excluding claims involving total losses. Process and pay evidence storage invoices on home claims. - Review FNOL, memos and police report to determine who is primarily liable for the loss. - Determine if the liable party is insured. - Add party/parties liable to the claim as participants, add the claimant carrier as a participant, create/update the subrogation node. - Based on review of the claim, determine the proper subrogation team the claim should be assigned to. - Complete the assignment including updating the claim system, updating CCC-Outbound, adding a memo regarding assignment and set a task for the subrogation handler. - Refer subrogation claims to approved collection vendors. - Performs overflow support during periods of increased claim volume. - Review and pay evidence storage invoices on Homeowner claims Supervisory Responsibilities: None How you will benefit: - A competitive hourly salary between $15.00 - $20.00 We are looking for candidates who: Required Qualifications (these are the minimum requirements to qualify) Education: - High School Diploma or equivalent or one year of experience in processing, customer service or business administration - A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members. - Must attain all required State Adjuster licenses for applicable states within 60 days after completing licensing coursework Experience: - Working with P.C. software applications Knowledge of: - Data processing techniques - Claim investigation and liability determination across multiple lines of business, including Auto, Property, and Casualty. - State negligence laws and statutes across all states within the current operating footprint - Subrogation principles and requirements to determine recoverability. - Claims processes, documentation standards, and referral workflows. Skills and Ability to: - Organize and prioritize multiple tasks - Communicate effectively (oral and written) - Use basic math skills - Use automated processing and computer systems - Maintain accurate files and records - Analyze claim details, including FNOLs, claim notes, and police reports, to determine the liable party. - Research state‑specific negligence laws to assess subrogation viability. - Navigate and work efficiently across multiple claims systems and platforms, including FACTS, CPS, IPM, WINS, and SPI. - Strong organizational and time‑management skills to manage high‑volume workloads across multiple companies. - Multitask effectively while maintaining accuracy and consistency in claim triage and referral decisions. - Work efficiently to ensure timely processing and assignment of incoming claims. - Work collaboratively in a team environment, including providing coverage and coordination with peers to ensure uninterrupted claim triage. - Prioritize and manage competing demands to support timely and accurate claim handling. - Maintain focus and accuracy in a fast‑paced, high‑volume environment. - Adapt to process changes and evolving system requirements while maintaining service standards. Preferred Experience: - Prior claims experience is preferred Work Environment This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

• Demonstrate proficiency across all skilled call types, including membership services, ERS-related inquiries, and other applicable product offerings. • Follow established call handling procedures, workflows, and system navigation standards on every interaction to ensure accuracy, compliance, and consistency. • Utilize available resources and tools to effectively resolve member inquiries in a timely manner. • Maintain minimal reported errors by adhering to required processes, documentation standards, and verification steps. • Adapt efficiently to changes in call volume, call complexity, and system enhancements while maintaining quality performance. • Consistently meet or exceed department standards related to schedule adherence, call availability, training participation, and overall productivity. • Accurately manage break, lunch, and training times to ensure readiness to handle calls as scheduled. • Follow all policies and procedures related to appropriate use of off queue and activity codes, timely return to queue after breaks or auxiliary activities, and call off notifications, PTO requests, and attendance expectations. • Demonstrate accountability for time management and availability to support member demand. • Educate members on AAA membership benefits, products, and services through needs-based conversations that add value to the interaction. • Identify opportunities to promote additional AAA offerings, upgrades, or enhancements aligned with member needs. • Confidently explain pricing, features, and benefits to overcome objections and drive informed purchasing decisions. • Close sales effectively and consistently meet or exceed outlined departmental Sales per Call goals. • Inform members of the benefits and convenience of automatic renewal through Convenience Billing to support member retention and uninterrupted service. • Clearly explain billing options, enrollment steps, and account management details. • Ensure billing discussions are accurate, transparent, and compliant with established policies. • Demonstrate AAA Core Values in every interaction through professionalism, empathy, and respect. • Resolve member concerns effectively using problem-solving skills and first contact resolution whenever possible. • Actively listen to member feedback and escalate concerns appropriately when necessary. • Maintain strong product and service knowledge to deliver accurate information and high-quality.

• Demonstrate proficiency across all skilled call types, including membership services, ERS-related inquiries, and other applicable product offerings. • Follow established call handling procedures, workflows, and system navigation standards on every interaction to ensure accuracy, compliance, and consistency. • Utilize available resources and tools to effectively resolve member inquiries in a timely manner. • Maintain minimal reported errors by adhering to required processes, documentation standards, and verification steps. • Adapt efficiently to changes in call volume, call complexity, and system enhancements while maintaining quality performance. • Consistently meet or exceed department standards related to schedule adherence, call availability, training participation, and overall productivity. • Accurately manage break, lunch, and training times to ensure readiness to handle calls as scheduled. • Follow all policies and procedures related to appropriate use of off queue and activity codes, timely return to queue after breaks or auxiliary activities, and call off notifications, PTO requests, and attendance expectations. • Demonstrate accountability for time management and availability to support member demand. • Educate members on AAA membership benefits, products, and services through needs-based conversations that add value to the interaction. • Identify opportunities to promote additional AAA offerings, upgrades, or enhancements aligned with member needs. • Confidently explain pricing, features, and benefits to overcome objections and drive informed purchasing decisions. • Close sales effectively and consistently meet or exceed outlined departmental Sales per Call goals. • Inform members of the benefits and convenience of automatic renewal through Convenience Billing to support member retention and uninterrupted service. • Clearly explain billing options, enrollment steps, and account management details. • Ensure billing discussions are accurate, transparent, and compliant with established policies. • Demonstrate AAA Core Values in every interaction through professionalism, empathy, and respect. • Resolve member concerns effectively using problem-solving skills and first contact resolution whenever possible. • Actively listen to member feedback and escalate concerns appropriately when necessary. • Maintain strong product and service knowledge to deliver accurate information and high-quality.

• Demonstrate proficiency across all skilled call types, including membership services, ERS-related inquiries, and other applicable product offerings. • Follow established call handling procedures, workflows, and system navigation standards on every interaction to ensure accuracy, compliance, and consistency. • Utilize available resources and tools to effectively resolve member inquiries in a timely manner. • Maintain minimal reported errors by adhering to required processes, documentation standards, and verification steps. • Adapt efficiently to changes in call volume, call complexity, and system enhancements while maintaining quality performance. • Consistently meet or exceed department standards related to schedule adherence, call availability, training participation, and overall productivity. • Accurately manage break, lunch, and training times to ensure readiness to handle calls as scheduled. • Follow all policies and procedures related to appropriate use of off queue and activity codes, timely return to queue after breaks or auxiliary activities, and call off notifications, PTO requests, and attendance expectations. • Demonstrate accountability for time management and availability to support member demand. • Educate members on AAA membership benefits, products, and services through needs-based conversations that add value to the interaction. • Identify opportunities to promote additional AAA offerings, upgrades, or enhancements aligned with member needs. • Confidently explain pricing, features, and benefits to overcome objections and drive informed purchasing decisions. • Close sales effectively and consistently meet or exceed outlined departmental Sales per Call goals. • Inform members of the benefits and convenience of automatic renewal through Convenience Billing to support member retention and uninterrupted service. • Clearly explain billing options, enrollment steps, and account management details. • Ensure billing discussions are accurate, transparent, and compliant with established policies. • Demonstrate AAA Core Values in every interaction through professionalism, empathy, and respect. • Resolve member concerns effectively using problem-solving skills and first contact resolution whenever possible. • Actively listen to member feedback and escalate concerns appropriately when necessary. • Maintain strong product and service knowledge to deliver accurate information and high-quality.